lala

Review summary

1. J

   Javier

   New York City

   4 reviews

   vip
   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome services. Fantastic food. Experience another levels
   

   • 

   lalaResponded 2 days ago

   Thanks for visiting us, Javier! We're thrilled to hear that you had an awesome experience at lala and found our services fantastic. We take great pride in our food, and we're delighted to know you felt the value was worth it. Your kind words truly mean a lot to us. We look forward to serving you again soon. - André
   

   Is this helpful?

   Report
2. N

   Nil

   Caribbean

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Servicio espectacular, experiencia gastronómica a otro nivel.
   

   Is this helpful?

   Report
3. L

   Luis

   Caribbean

   2 reviews

   vip
   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was excellent. Duck breast was good on flavor, but the kitchen missed the temperature. It was a medium well instead of medium rare-medium
   

   lalaResponded 2 days ago

   Thank you for taking the time to share your experience at lala. We're thrilled to hear that you found our service excellent and enjoyed our Duck breast. Your feedback about the temperature has been noted and will be addressed. We appreciate your patience and understanding, and we hope to see you again soon for another round of our flavorful dishes. Best wishes, André
   

   Is this helpful?

   Report
4. S

   Sandra

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, service, and ambiance was just perfect!! I celebrated my birthday with my husband and it was beautiful
   

   lalaResponded 2 days ago

   We're overjoyed to hear that you chose lala to celebrate your special day! It's wonderful to know that you and your husband enjoyed everything about your celebration, including the food, service, and ambiance. We strive to create a memorable dining experience for our guests, and it sounds like we hit the mark with you. Thank you for taking the time to share your experience and for the perfect ratings. We look forward to serving you again! Best, André
   

   Is this helpful?

   Report
5. J

   Jorge

   Washington DC

   5 reviews

   vip
   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   I recently had the opportunity to visit Lala, often dubbed the Bad Bunny restaurant, during one of my frequent trips to Puerto Rico. Having heard so much buzz about the place, making a reservation was a no-brainer. Unfortunately, my anticipation met with a mixed experience that left me rather disappointed. Let's start with the silver lining: the food and service from our waiter were impeccable. Each dish was crafted with skill, and our server was attentive and warm, which almost salvaged the evening. Unfortunately, the downsides of the visit overshadowed these positive elements. Upon arriving for our 7 PM reservation, we were met with an indifferent reception by the hostesses. Despite our timely arrival and attire, we were made to feel unwelcome. The waiting lounge was not a pleasant space to linger, especially as we noticed people who arrived after us being seated before us. It seemed there were available tables, yet we were inexplicably delayed. When we were finally seated, it was outside facing the bustling parking lot. The clamor of cars and the shrills of nearby birds were our dining soundtrack—not quite the ambiance we had envisioned for a top-rated restaurant. This, coupled with the lackluster hospitality at the door, marred what could have been an enjoyable dining experience. The overall atmosphere exuded a sense of pretentiousness rather than hospitality, as if we should feel honored to dine there rather than being made to feel like valued guests. This unwelcoming vibe, particularly from the hostesses, left a bad taste in our mouths and unfortunately overshadows Lala's culinary strengths. In summary, while the culinary offerings and service from our waiter were splendid, the poor handling by the front of house and dismal seating arrangement turned our experience into a regrettable one. For now, we'll be steering clear of Lala, hoping they fine-tune their approach to better align wit
   

   lalaResponded 2 days ago

   We're sorry to hear about your recent visit to lala. We're glad you enjoyed our food and service, but we're sorry that the overall experience did not meet your expectations. At lala, our customers should always be treated with the utmost excellence, and we will make sure a situation like yours doesn't happen again. We value your feedback and will address this with our team to improve on our mistakes. We hope to have another chance to provide a better dining experience. Best regards, André
   

   Is this helpful?

   Report
6. J

   Jose

   New York City

   14 reviews

   4.0

   14 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Worth trying. Raw bar pretty good. Escargots was the best dish, snapper ceviche pretty good, although leche de Tigre lack power. Service ok, music a little bit too loud. All dishes to share came without spoon.
   

   Is this helpful?

   Report
7. m

   maria

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lo mejor fue la atención que recibimos de Carlos.
   

   Is this helpful?

   Report
8. V

   Veronica

   Orlando

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio, un ambiente agradable y la comida exquisita!
   

   Is this helpful?

   Report
9. J

   Javier

   Caribbean

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is excellent, Ivan went aboye and beyond to make our anniversary dinner special. Super attentive, impeccable service and great recommendations. Definitely ask for him if you want a top experience.
   

   Is this helpful?

   Report
10. N

    Nicole

    Caribbean

    1 review

    5.0

    1 review

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went to celebrate my birthday! Meals were delicious and the service was top notch.
    

    • 

    Is this helpful?

    Report