La Pizza & La Pasta - Eataly NYC Flatiron

Review summary

1. N

   Notimpressed27

   VIP

   New York City

   10 reviews

   1.0

   10 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 3

   I arrived at this restaurant with my family and checked OpenTable beforehand to see if a reservation was necessary. I noticed plenty of open slots, so I walked in and approached the hostess stand, requesting a table for four. To my surprise, the hostess told me the wait would be between an hour and an hour and a half. Confused—since I had just seen open reservations on the app—I agreed to wait but decided to double-check. Sure enough, I found multiple open reservations and booked the next available one, which was within five minutes. When I returned to the hostess and mentioned my reservation, she seemed visibly annoyed and confused. After confirming it on her tablet, she whispered something to the manager, but I assume she had no choice but to honor it. However, instead of seating us, she told me to step aside while she “prepped the table” and proceeded to seat other guests who walked in with reservations. At this point, it was clear that my family and I were being punished for simply following the proper process. After a few more minutes, I asked how much longer we would have to wait. Her response? That I had just made the reservation, and that was “wrong,” so I would still have to wait. Wow. For future guests: If the hostess tells you there’s a long wait, check the reservation app—because they may not be giving you the full story. This review isn’t for the rest of the staff, who provided great service, but specifically for the hostess, who either doesn’t know how to do her job correctly or was intentionally making the experience difficult.
   

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2. B

   Barbara

   VIP

   New York City

   54 reviews

   5.0

   54 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   outstanding service and food and beverage great place been there many times
   

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3. R

   Rick

   New York City

   1 review

   5.0

   1 review

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Eataly never disappoints, food is Italy quality and tasting.
   

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4. C

   Cristina

   New York City

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We love the food, and waiters and service were really nice too.
   

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5. R

   Ruben

   VIP

   Columbus

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always consistent always flavorful and the place is always busy so all is fresh
   

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6. N

   Nico

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Super Flair tolles Essen, für Kinder die Karten super gut und absolut fairer Preis ✌️
   

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7. J

   John Caleb

   Charlotte

   1 review

   5.0

   1 review

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience. I was there right before they closed and they nicely accommodated.
   

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8. R

   Robert

   New Jersey

   7 reviews

   4.0

   7 reviews

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall a very good experience but service was a bit off and slow tonight.
   

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9. M

   Marisa

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Best calamari ever! So tender but prepared for the tentacles! Prosciutto e burrata pizza was amazing!
   

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10. H

    Heidi

    Seattle

    1 review

    1.0

    1 review

    Dined on February 11, 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Bad value for money. Extremely small pasta portions even though the price is around 30$. Was not offered tap water, they just placed a bottle of San Benedetto on the table to the price of 8$. Never going there again.
    

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