La Casa Ristorante

Review summary

1. S

   Sarah

   Toronto

   1 review

   1.0

   1 review

   Dined on January 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience, this acclaimed restaurant has been around far too long to operate at this poor level. I took my mother and husband there for dinner before a show at Canada Life Centre.... we waited over an hour for our food, had to get our own second drinks, our waiter was extremely rude and the whole place was chaotic and unorganized. When our food finally came, the lasagna was fridge-cold temperature, the steak dinner was cold, and the seafood pasta was CLEARLY undercooked, hence, very dangerous to serve or eat. The Manager was running around like a chicken with her head cut off and couldn't even speak to us, the Owner didn't seem to even care when we got him out and we all left with empty stomachs. Several other tables around us received the same poor quality of service and food, as we all started chatting while we were waiting for some type of acknowledgement from the staff. The Owner did reach out to my husband a few days later, but there was no other communication or delivery of a "coupon" for us. We have been to this restaurant several times over the years and choose to support local independent restaurants over chains, but we will not return.
   

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2. A

   Adam

   Toronto

   1 review

   5.0

   1 review

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food. It was dead at noon. Gnocchi was excelent.
   

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3. L

   Lois

   Toronto

   5 reviews

   3.0

   5 reviews

   Dined on January 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Our group of five arrived at 5:15 for a comedy show across the street starting at 7:30. Our server Albert was very polite and knew this was our agenda. Two of our party received their appetizers yet the third one was forgotten and we had to remind our server. It appeared that there were only two servers in the entire restaurant that was filled with people going to the show. We waited over an hour and a half for our food, main dish to arrive and had to hurry and eat so that we could get to the opening act of the show Albert, our server was as attentive as I guess he could be with hardly any servers in the restaurant. I blame this mess on the restaurant itself for not having enough staff on hand nor cooks. I would be very reluctant to return to Lacasa despite the food being Good if they cannot provide you with a relaxing dinner experience and get you to the show on time especially when you’re there 2 1/4 hours early
   

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4. D

   December

   VIP

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was amazing! Darling (I hope I’ve got that right) was a joy to have as our server! I lost my wallet and she was so kind and concerned for me! I found it by the way… can’t wait to be back! Great martinis!
   

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5. W

   Wendy

   VIP

   Beijing

   45 reviews

   5.0

   45 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great dinner and Dar gave excellent service as always.
   

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6. J

   Jana

   Toronto

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoying this place. Only wish Minestrone soup stayed on the menu
   

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7. S

   Siobhan

   Toronto

   1 review

   2.0

   1 review

   Dined on November 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 1

   Food taste and quality has changed dramatically since I last ate there with previous owners.
   

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8. J

   Jen

   Toronto

   1 review

   2.0

   1 review

   Dined on October 26, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   We were a group of 4 in on Saturday Oct 26, 2024, for the dinner and Sammy Jackson show. I have to say that the show itself was delightful, and Sammy was amazing. The place was so busy, and everyone was so close together that the waitress and staff helpers kept hitting your chair, which made it difficult to enjoy the show. We sat down to a reservation for 7:15pm and did not get asked for a drink until close to 8pm. The service this night was awful to say the least and when we approached the owner about what happened we got lots of excuse's and promises. We reached out like he asked us to via phone call and email and still we have not heard back. He is a new owner of this restaurant and has told us that he has only had the place for a few months. That is fine but clearly, he doesn't care about customer service. I wish he had reached out to us.
   

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9. E

   Evelina

   Toronto

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The experience was excellent overall, music and food were exactly as I hoped, better actually! The only issue was the event was WAY understaffed! As someone with many years of experience in the service industry, including fine dining I was shocked that the event was not better staffed, the server did an excellent job, as best she could, i have been to La Casa before and has the same server, I know she is fabulous, it was evident that she was not properly supported in staff. It appeared she was the only one serving the tables in the back of the restaurant where the event took place. I am most impressed with her for doing such an incredible job, at rhetorical same time by speaking with multiple people around it seems the consensus is that we all felt bad that she didn’t have adequate support and was clearly run off her feet. With that said, I look forward to many more jazz events at this restaurant as it has been a favourite of mine for approx 20yrs. Always incredible food, atmosphere is like non other and service is spot on (when staffed accordingly).
   

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10. M

    Michelle

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely owner and our server is the best in town. The music was incredible. I hope to see more live music! London lacks in great live music at restaurants. We will be back!😊
    

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