Kona Grill - Tigard

Review summary

1. KM

   KMarie

   Portland4 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We were seated for over 15 mins before someone even came over, had a few servers even ask us if our server had been by and then the manager did come over and apologize. By the time our server came over we were ready to order drinks and food, but she wanted to just take our drink order and said she’d be back. We finally put in our food order and it was over an hour until we even got our food, mind you we had 4 young children with us. I think the restaurants ambiance is fun, however the music was so high we couldn’t hear each other. We were bummed about this as we used to frequent the Kona Grills in AZ.
   

   Kona Grill - TigardResponded 5 days ago

   Hi KMarie, We're truly sorry to hear about your recent experience at Kona Grill. We understand the importance of timely service and we apologize for the delay and any inconvenience caused. We also regret that the ambiance didn't meet your expectations. We appreciate your feedback on the music and will take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Christina GM
   

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2. R

   Rochelle

   Portland2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had a reservation and were seated promptly. There were 6 other tables in our section and we notice they too had not seen a Server yet. At one point the manager came by and asked if we had been helped yet, we had not. He took our drink order. A server attended to to another table behind us that had come in after us. We grabbed he attention as she came by and told her we were ready to order. She wrote it on what looked like a scrap of a very small receipt . The drink was delivered by the bartender after an amount of time which I had given up on receiving it. At 1 hour in nobody checked back on us and all the tables around us had received food. I had to raise my hand like I was in school and wait for anyone to notice. We asked them to check on our food, since we ordered 45 minutes ago. At the 1:15 minute mark we stood up and approached the person who took our order, she stated the order got lost in the back, so it had not even been started. She offered to pay for our drink and we left.
   

   Kona Grill - TigardResponded 5 days ago

   Thanks for the review, Rochelle. We're truly sorry to hear about your experience at Kona Grill - Tigard. We understand how frustrating it must have been to wait for your food and not be attended to promptly. It's certainly not the standard we aim for. We apologize for the mix-up with your drink order and the delay in serving you. We take your feedback seriously and will address these issues with our team to ensure better service in the future. We hope to have the opportunity to serve you better in the future. The Management Team
   

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3. OT

   OpenTable Diner

   Portland2 reviews

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Service was great. Food was ok but not the best value. The music was great but so loud. Everywhere they have the music pumping like a club. Bathroom, lobby, in the restaurant. We asked if they could turn it down and were told they couldn’t :(
   

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4. JD

   JulieD VIP

   Portland14 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Happy Hour Menu had a lot to choose from and was very reasonable. We had the Kona sliders and lettuce wraps. They were delicious!! On the main menu we had the lemongrass clam chowder and fish and chips and they were Excellent. The drinks not on Happy Hour were kind of expensive but they were so good and looked beautiful! For dessert we had the butter cake and an espresso martini! It was perfect. The ambience is beautiful and not super loud. we will definitely be back!
   

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5. N

   Norma

   Portland3 reviews

   3.0

   Dined on March 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I didn’t get my 25 dollars off for a birthday. Then we told the waitress and she said give me the last 4 digits of your credit card and email and we can put it in your credit card. I am still waiting for it.
   

   Kona Grill - TigardResponded on March 13, 2025

   Hello Norma, We're sorry for the confusion about your birthday reward. We understand your frustration and apologize for the delay. We assure you that this is not our standard practice and we'll work on improving our processes. We hope you'll give us another chance to make it right. Best, Christina GM
   

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6. OT

   OpenTable Diner

   Portland1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The server was really nice. Drink took forever. Food was meh. We won’t be going back.
   

   Kona Grill - TigardResponded on March 13, 2025

   Hello, We're sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We strive to provide excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your feedback about the drink wait time and the food, and we'll certainly look into these matters. We hope you'll consider giving us another chance in the future. Best, Christina GM
   

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7. G

   Graham

   Seattle68 reviews

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Not a good experience. First, this place is LOUD! There's a DJ pumping music and overhead speakers above every table. It is difficult to have a conversation. The place was about half full, yet they somehow ran out of water glasses. They were pouring tap water into wine glasses. The beer list is pathetic. This is Portland and they had no NW craft beer options. The only IPA offered is Lagunitas. The food was so-so at best. I had the poke bowl. It was so dry that I borrowed some of the sauce from the potstckers appetizer. Meanwhile, my wife's salad was so overdressed that she wound up with limp lettuce swimming in liquid. And then there's the price. For four, with mediocre food, the bill was $220! There are MANY better options.
   

   Kona Grill - TigardResponded on March 13, 2025

   Thanks for the review, Graham. We're sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We understand that noise levels can be an issue and we apologize for any inconvenience caused. We're also sorry to hear about your disappointment with our beer list and food options. We take pride in our regional craft beers and we'll certainly look into expanding our selection. We're glad to hear that you enjoyed the poke bowl and the service was good. We hope you'll consider giving us another chance to impress you in the future.
   

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8. T

   Teri

   Portland1 review

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday friend chose Kona Grill...it didn't disappoint. In fact, personable friendly service raised the bar!
   

   Kona Grill - TigardResponded on March 13, 2025

   Thanks for the review, Teri! We're thrilled to hear that you chose Kona Grill - Tigard for your friend's birthday celebration and that we were able to exceed your expectations. It's wonderful to know that our friendly service added to your special day. We always strive to provide a memorable experience for our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon! Christina GM
   

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9. A

   Anissa VIP

   Las Vegas23 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Some meals definitely better than others. Feels like it is on the expensive side for what ya get. Service was good. Our server was attentive. I would go back for their cocktails and spicy shrimp. Tempura. I loved the Patio Bubbles drink.
   

   Kona Grill - TigardResponded on March 3, 2025

   Thanks for the review, Anissa! We're glad to hear that you enjoyed our tempura and Patio Bubbles drink. We understand that there's no one-size-fits-all when it comes to pricing, and we're always striving to provide the best value. It's great to hear that our service met your expectations. We appreciate your feedback and look forward to serving you again. Christina GM
   

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10. J

    Jeremy

    Portland1 review

    4.0

    Dined on March 2, 2025

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3

    Service is always very slow. The waiters bring the main courses out just after the appetizers arrive. I have had this happen three times now. It’s very annoying.
    

    Kona Grill - TigardResponded on March 3, 2025

    Hello Jeremy, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visits didn't meet your expectations regarding our service speed. We always aim to provide prompt and efficient service, and we're sorry that we fell short in this instance. We're glad to hear that you enjoyed the food and found it to be of good value. We appreciate your patience and we're committed to improving. We hope to have the opportunity to serve you again soon. Best, Christina GM
    

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