Kona Grill - Huntsville

Review summary

1. J

   Jakedra

   Nashville

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was really perfect, from the employees to the food & especially the decor. Will be visiting again soon.
   

   Kona Grill - HuntsvilleResponded 1 day ago

   Thanks for the feedback, Jakedra! We're thrilled to hear that you enjoyed the food, service, and ambiance at Kona Grill. We're always working on improving our guests' experiences and your review helps us to do that. We're looking forward to your next visit!
   

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2. D

   Donald

   Atlantic City

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   One and done - looking for a place to have a nice Christmas dinner we decided to try Kona Grill. When we got there for our 5pm reservations the place was fairly empty and quiet. While looking over the menu we had to ask for water, then ask for lemon. We had a quick laugh that they had multiple TVs around showing the games but from our booth every TV had a hanging lamp in front of it. My wife noticed they had a traditional turkey dinner on the menu for $36 and ordered it, I had fish and chips which they charged $39 for. Our order came out in a timely matter and I have to say the food was absolutely horrendous. The turkey tasted like it was soaking in brine before being served, the stuffing was so dry it was eating slightly moist croutons. The salt on the green beans was visible and the mashed potatoes tasted like Uncle Ben’s. We had to ask for the cranberry sauce and had only one bite as the amount of cinnamon in it was unbelievable. My fish and chips was more like a fried flounder and fries with only one piece of fish and the panko crust was so salty I needed a second glass of water to get through it. Oh, I also order crispy Brussels and they had so much seasoning or sauce they were soggy. Our bill with no drinks came to over $100 and I have to say this is the first and only time we will go to a Kona Grill.
   

   Kona Grill - HuntsvilleResponded 1 day ago

   Hi Donald, We're sorry to hear that your experience at Kona Grill - Huntsville didn't meet your expectations. We appreciate your feedback on our service, food, and pricing, and we'll certainly take your comments into consideration as we continually strive to improve our guest experience. We hope you'll give us another chance in the future to provide a better dining experience. Best regards, The Management Team
   

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3. D

   Danielle

   Atlantic City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   The most incredibly overpriced food I have had in years. There are so many other options in Huntsville that doesn't make you feel robbed when you see the check after eating sub-par food. On the positive side, we had a great waiter.
   

   Kona Grill - HuntsvilleResponded 1 day ago

   Hey Danielle, We're really sorry to hear that your experience at Kona Grill didn't meet your expectations. We take pride in our food and service, and it's disappointing to hear that you found our offerings underwhelming. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to impress you in the future.
   

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4. S

   Susann

   Alabama

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Our server was very polite and accommodating. The layout and decor of the restaurant was beautiful. The response time between order and receipt of items was ridiculously long. We waited 30 minutes for drinks to arrive and another 45 for food. The food was overpriced. I would suggest J Alexander or Ruth’s Chris if you want better quality for your money.
   

   Kona Grill - HuntsvilleResponded on December 16, 2024

   Thanks for the feedback, Susann. We're glad to hear that you found our server polite and accommodating. We're sorry to hear about the long wait times and understand your disappointment with the food. Your comments about the food pricing have been noted and will be considered for future improvements. We hope to serve you better in your next visit.
   

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5. P

   Pam

   Alabama

   5 reviews

   5.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was great. Service great. It’s a little pricey but worth it other than people with screaming child near us- thankfully they left toward the beginning of our meal. I understand this type of thing is out of the restaurant’s control…
   

   Kona Grill - HuntsvilleResponded on December 16, 2024

   Thank you for taking the time to leave us a review, Pam! We're thrilled to hear that you enjoyed our food and service and we're glad to know that you found value in your experience at Kona Grill. We hope to welcome you back soon! Best Regards, The Management Team
   

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6. M

   Melissa

   Alabama

   7 reviews

   3.0

   7 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food quality and presentation did not match prices.
   

   Kona Grill - HuntsvilleResponded on December 16, 2024

   Thanks for the feedback, MelissaM. We're sorry to hear that our food and presentation didn't match the prices at Kona Grill - Huntsville. We strive to provide a quality dining experience and it sounds like we missed the mark this time. Your comments are valuable to us and will help us improve. We hope to have the opportunity to serve you again and provide a better experience.
   

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7. M

   Mark

   Alabama

   15 reviews

   5.0

   15 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place after shopping around Bridge St in Huntsville. Recommend for a relaxing evening.
   

   Kona Grill - HuntsvilleResponded on December 13, 2024

   Thanks for the review, Mark! Looking forward to having you back in soon!
   

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8. R

   Rosemary

   Alabama

   1 review

   1.0

   1 review

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was horrendous-place was empty we waited 35 minutes for our cocktails, then another 20 minutes before our order was taken another 20 minutes for appetizers then our food was cold, waitress never came back for refills on drinks-we won’t be back anytime soon-first time we came everything was good
   

   Kona Grill - HuntsvilleResponded on December 13, 2024

   We're really sorry to hear about your experience at Kona Grill. It's disappointing to know that we didn't meet your expectations, especially with the wait times and the food. We always aim to provide excellent service and it's clear we missed the mark during your visit. We're taking your feedback seriously and we'll be addressing these issues with our team. We're sorry that you won't be returning, but we appreciate your honesty. Thank you for bringing this to our attention. The Management Team
   

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9. R

   Robert

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Pumpkin Empanada seasonal app was fantastic, A bit noisy, but service was fantastic
   

   Kona Grill - HuntsvilleResponded on December 13, 2024

   Thank you so much for your review, Robert! We're thrilled to hear that you enjoyed our Pumpkin Empanada seasonal appetizer. We do apologize if the noise level was a bit high during your visit, but we're glad to know that you appreciated our service. We hope to welcome you back soon!
   

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10. J

    Jill

    Alabama

    1 review

    5.0

    1 review

    Dined on November 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always the Best!! We love everything about Kona!!!
    

    Kona Grill - HuntsvilleResponded on November 6, 2024

    Jill, you just made our day! Thank you for the 5-stars and the kind review. We greatly appreciate it and are looking forward to your next visit!
    

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