Kokomo's Restaurant - Old Lyme

Review summary

1. L

   LAURA

   New York City

   1 review

   1.0

   1 review

   Dined on September 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant is closed, possibly for the season. Their website says they’re open, no updated information about if they’re open or closed when you call, and online booking HERE let us make reservations AND GAVE US CONFIRMATION. Drove all the way there to find the entire area a ghost town. Huge waste of time and gas. That is poor management.
   

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2. M

   Mitch

   New York City

   1 review

   1.0

   1 review

   Dined on September 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant was not even open and was accepting reservations.. drove 3.5 hours for this. What a joke
   

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3. K

   Kathy

   Connecticut

   3 reviews

   5.0

   3 reviews

   Dined on August 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Since you do all the work on your phone, ordering it and paying for it, the 20% tip mandate seems exorbitant when all the workers had to do is walk out with the plates.
   

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4. M

   Michelle

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on August 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible. The website makes this place look like a beautifully situated restaurant where you want to spend a sunny afternoon. It’s the worst. Food isn’t even close to worth the cost. You don’t get waitstaff, instead you order everything on an app and someone just drops it at your table when it’s ready BUT they secretly add 20% to your bill.
   

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5. T

   Traci

   San Francisco

   1 review

   3.0

   1 review

   Dined on August 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Not fresh food. They tack on 20% gratuity automatically and you have to order and pay thru a QR code. Service was ok, food was awful and drinks were made incorrectly and not great ( mojito). Be careful as yes they have tables outside and are ok. But the canopy areas that can get rented out can be loud and obnoxious. Rap music playing and women screaming constantly-someone birthday. Def not a beach vibe feeling. Drove over an hr to check out- will not go back
   

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6. g

   gdotscott

   New York City

   1 review

   1.0

   1 review

   Dined on August 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This restaurant is the epitome what happens when cynical investors open a beachside kitchen. QR codes, incompetent bar/kitchen/waitstaff, angry customers, and unearned gratuities abound. The current owners should let the bank take Kokomo’s and give some more ethical restaurateurs a chance.
   

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7. j

   jojopal

   Greater Boston

   5 reviews

   1.0

   5 reviews

   Dined on July 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Skip this place. View is all it has to offer. Bring your cell phone & credit card. All drinks, food & paying are done via their app. Not a big outdoor area, with 3 cabana's they rent out for the day. We went for, what I thought would be, a nice dinner on the beach to enjoy cocktails and food. What we got were 2 families in the rented cabana's- that had a ton of little kids, all running around, screaming, playing. Then 2 adults started fighting and the staff had to run over to the cabana's to break it up!! Not what you want when you're paying high drink prices! The public beach is a fence divider away- keep the kids over there and away from people trying to enjoy a night out. This place should be 21+ and over only - or just get rid of the cabana's. Food is basic. Drinks are watered way down- so, skip it and order a lemonade. No way will I ever ever go back there unless some major changes are made-- which probably will be because this place won't survive. We went on a Saturday night and as pretty as the location was....you would think it would be packed. Nope. That was my 1st clue something wasn't right.
   

   Kokomo's Restaurant - Old LymeResponded on August 5, 2024

   Thank you for taking the time to share your feedback with us. We appreciate your comments and will take them into consideration as we strive to improve our guest experience. We value your input and hope to have the opportunity to better serve you in the future.
   

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8. OT

   OpenTable Diner

   Connecticut

   1 review

   3.0

   1 review

   Dined on July 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food was not great, beach setting was nice but drinking in the sun isn't the best almost watched a fight break out, last but not least the bill was outrageous for the servers not taking your order and having to use a QR code to order I think the tip should be at my discretion, 20% $33 for basically doing nothing is crazy and it was added into tye bill couldnt adjust it
   

   Kokomo's Restaurant - Old LymeResponded on August 9, 2024

   Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at Kokomo's Restaurant did not meet your expectations. We appreciate your comments and will take them into consideration as we strive to improve our service.
   

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9. MB

   MatthewB

   Los Angeles

   7 reviews

   1.0

   7 reviews

   Dined on July 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Food and wine were awful. Burned hamburger. View is amazing and manager was nice.
   

   Kokomo's Restaurant - Old LymeResponded on July 29, 2024

   Matthew, we're sorry to hear that you were disappointed with the food and wine during your visit. We appreciate your kind words about our view and our manager, and we hope you'll consider giving us another chance in the future.
   

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10. OT

    OpenTable Diner

    Connecticut

    1 review

    1.0

    1 review

    Dined on July 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Booked my reservation online got a confirmation email just to show up on a date and have it be closed
    

    Kokomo's Restaurant - Old LymeResponded on July 29, 2024

    Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. We will look into this matter further to ensure it does not happen again in the future.
    

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