Juliet Italian Kitchen - Arboretum

Review summary

1. C

   Carol

   Austin9 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a nice relaxing lunch. As always the food was delicious and we will return.
   

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2. R

   Ramzi

   New Orleans5 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service staff. Everyone was friendly and attentive. Food was on par for the price and the drink menu was fun.
   

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3. A

   Anne VIP

   Austin6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We went for brunch. The food was unimpressive. Poached eggs were undercooked, polenta cakes seemed processed, pancakes were dry, and Benedict side of mixed greens was bitter with only a bit of olive oil. Very disappointing meal.
   

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4. B

   Bonnie VIP

   Austin4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a girls lunch on a Saturday. Our party included a toddler. The wait staff was on top of our table and brought our young guest’s food out first so he could get started and be fully occupied when Mom’s food came out. BIG points. The food as always was good, the atmosphere beautiful, and the kids pizza got a thumbs up.
   

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5. D

   David

   Austin1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   they forgot our food and only had the starters, I canceled the ordered and pay they brought
   

   Juliet Italian Kitchen - ArboretumResponded 6 days ago

   Thanks for visiting us, David. We're truly sorry to hear about your recent experience at Juliet Italian Kitchen - Arboretum. It's always our aim to provide top-notch service, and we regret that we fell short this time. We understand how disappointing it must have been to have your food not arrive as expected and for that, we apologize. Please be assured that we are taking your feedback seriously and we will strive to do better. We hope you will give us another chance to serve you better in the future. Best, The Management Team
   

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6. S

   Sarah VIP

   San Antonio9 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Energetic atmosphere with excellent service! Classic Italian dishes that were exactly what we were craving.
   

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   Juliet Italian Kitchen - ArboretumResponded 6 days ago

   Hello Sarah, We're thrilled to hear that you enjoyed your experience at Juliet Italian Kitchen - Arboretum! It's wonderful to know that our classic Italian dishes hit the spot and that our energetic atmosphere added to your dining experience. We always aim to provide excellent service and it's great to know that we were able to meet your expectations. Thank you for your kind words and we look forward to serving you again soon! Best, The Management Team
   

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7. C

   Chip

   Austin2 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food and ambiance was not as good as the Barton Springs location.
   

   Juliet Italian Kitchen - ArboretumResponded on February 22, 2025

   Thanks for the feedback, Chip. We're sorry to hear that your experience at Juliet Italian Kitchen - Arboretum didn't meet your expectations. We're always striving to improve, and your feedback is valuable to us. We're glad to see that you appreciated our service, but we're sorry to hear that the food and ambiance didn't meet your standards. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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8. M

   Mike

   Unspecified1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fast food service , awesome vibe! Good date night I must say!
   

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9. J

   Jim

   Austin34 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was an okay Valentine’s Day diner. The table we were seated at was used as a cut through by staff and other patrons. It was very distracting when trying to have a romantic dinner. The vegetables my wife ordered did not arrive with her entree and were provided when she had finished. We had them boxed to take home and the server was kind enough to remove these from the bill. The food was eatable although my Chicken Parm was overcooked and tough. All in all, it was nice to get out but are not planning to return.
   

   Juliet Italian Kitchen - ArboretumResponded on February 22, 2025

   Thanks for visiting us, Jim. We're sorry to hear about your experience, especially on a special day like Valentine's Day. We apologize for the inconvenience caused by the table layout and appreciate your patience. We're glad to hear that you enjoyed the food and found it eatable. We'll certainly look into the issues you've raised about the vegetables and the overcooked chicken Parmesan. We hope you'll give us another chance to provide a better experience in the future.
   

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10. R

    Ray

    Austin4 reviews

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The manager hosting at the door was terribly rude and most surprising in front of her sweet young host staff. Otherwise the food was spot on and the Barton Springs location serves up just as well. Thanks for the great food!
    

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    Juliet Italian Kitchen - ArboretumResponded on February 22, 2025

    Hey Ray, Thank you for taking the time to leave us such a fantastic review. We're thrilled to hear that you enjoyed your meal at Juliet Italian Kitchen - Arboretum and appreciated the Barton Springs location's service. We strive to provide our guests with exceptional service and it's always rewarding to hear when we've succeeded. We appreciate your kind words and look forward to serving you again soon! Best, Juliet Italian Kitchen - Arboretum Management Team
    

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