Jordan Pond House

Review summary

1. OT

   OpenTable Diner

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on October 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Overpriced! The tea and soda were watered down. I got a $27 bowl of lobster bisque that looked to be the same size as the cup of soup my son got. The menu was extremely limited compared to the one I had found online with just popovers, 2 salads, 3 soups, and 3 sandwiches to choose from and nothing else. It was also FREEZING COLD in the restaurant on a chilly fall day. I’d recommend getting lunch in town and bringing it into the park. This was a letdown.
   

   Jordan Pond HouseResponded on October 31, 2024

   Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide quality food and service, and we take your comments about portion sizes and menu variety seriously. As for the temperature, we do our best to create a comfortable environment in our historic building, but we appreciate your patience during chilly days. We value your input and hope you might consider giving us another try in the future.
   

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2. D

   Denise

   Maine

   1 review

   5.0

   1 review

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It took a month to get in and it was worth it. I had frequented the pond house when I was young (35 yrs ago) and I had been wanting to get back. It was as good as I remember. Staff got us in earlier than our reservation time, waitstaff were friendly and welcoming and the popovers and jam are the best I’ve had! Definitely worth the visit/experience.
   

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   Jordan Pond HouseResponded on October 25, 2024

   Hi, Denise. Thank you for your glowing review and 5-star rating! We're delighted that your visit to Jordan Pond House lived up to your expectations and memory. We'll be sure to pass along your comments to the staff. We hope you don't wait 35 years to visit us again. We look forward to seeing you soon!
   

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3. T

   Ted

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always look forward to JPH popovers when we visit Acadia.
   

   Jordan Pond HouseResponded on October 25, 2024

   Hey there, Ted. Thank you for taking the time to leave a comment and post a 5-star rating. We're delighted you enjoyed your visit and that the JPH popovers hit the spot. We look forward to seeing you again soon. We've got popovers with your name on them!
   

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4. C

   Cathie

   Phoenix

   1 review

   2.0

   1 review

   Dined on October 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our popovers were delivered to us without the tea, and by the time we got our tea, they were cold. We also asked for more jam, but didn't get it in a timely manner
   

   Jordan Pond HouseResponded on October 24, 2024

   Thank you for taking the time to share your feedback, Cathie. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, if you would be willing to reach out.
   

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5. K

   Kristy

   Richmond

   4 reviews

   3.0

   4 reviews

   Dined on October 20, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Food was fair. View of Acadia was great! Overpriced for what you get but it’s what you expect from a tourist spot.
   

   Jordan Pond HouseResponded on October 28, 2024

   Hello, Kristy. Thank you for taking the time to leave your feedback. We are always looking for ways to improve, so your comments are invaluable. We are sorry your visit to Jordan Pond House was less than perfect. Please reach out to our management team at +1 207-813-4342 so we can make this right.
   

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6. OT

   OpenTable Diner

   Seattle

   2 reviews

   1.0

   2 reviews

   Dined on October 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Service was terrible, the sodas were flat and bad, the kids pb&j was on rye and not kid friendly, the lobster rolls weren’t great, and everything was extremely overpriced. Do not recommend.
   

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7. P

   Paul

   Maine

   1 review

   2.0

   1 review

   Dined on October 19, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Awesome food and ambience. What tainted our experience was the poor service provided by the waiter. She was very sweet and nice and I'd like to think she was just having a bad day, however, she needs to do better. Our order was delivered incomplete and the remaining food items took an additional 10 minutes to arrive. She 'disappeared' for stretches of time that seemed too long. After asking the waiter servicing other tables if he could find her, we finally received our check. She then disappeared again only to return later to state that the card reader wasn't working and she'd have to transact our bill at a register inside. That's fine. Stuff happens. But, she never returned with the bill or my credit card. I had to walk into the restaurant and request that someone find her. I eventually spoke to a manager who later came to our table with the check and credit card. We never did see the waiter again. I do not enjoy complaining and I'm not very picky, however, I expected better service. I hope our waiter's day got better. As for me and my family, we'll have a pleasant memory of the experience overall but it will forever be tainted with the shadow of the poor service. Won't recommend or go back to this place. Packing a picnic for next time and skipping the restaurant
   

   Jordan Pond HouseResponded on October 21, 2024

   Thank you for taking the time to share your feedback, Paul. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right.
   

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8. K

   Kelly

   Houston

   3 reviews

   4.0

   3 reviews

   Dined on October 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Tasty food and superb service. Great view of Jordan Pond.
   

   Jordan Pond HouseResponded on October 21, 2024

   Hi, Kelly. Thank you for your comments regarding your visit to Jordan Pond House and for the 4-star rating. We're glad that you enjoyed the food and that our staff took good care of you. We look forward to seeing you again soon!
   

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9. OT

   OpenTable Diner

   Seattle

   1 review

   4.0

   1 review

   Dined on October 18, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Popovers were underwhelming although the ambience made up for it. Gnocchi was fine, Brie was good
   

   Jordan Pond HouseResponded on October 21, 2024

   Hello! Thank you for taking the time to leave your comments and posting a 4-star rating. We're glad you enjoyed your visit to Jordan Pond House, and we look forward to seeing you again soon.
   

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10. S

    Sandi

    Kansas City

    1 review

    4.0

    1 review

    Dined on October 18, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    It was a beautiful fall day in the park and ended with a late lunch at Jordan’s Pond! A table fireside with delicious Lobster stew and the famous popovers.
    

    Jordan Pond HouseResponded on October 21, 2024

    Hi, Sandi. It sounds like you had a lovely day! We're glad that you took the time to leave a comment and a 4-star rating. We look forward to your next visit.
    

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