JoJo's ShakeBAR - Scottsdale

Review summary

1. C

   Chris

   Phoenix

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   After paying in advance for a party of 7 for the "holiday" experience, I had to argue/convince the hostess to let us sit at our table. 5 of the 7 were present and we didn't want to stand outside. Not a good start for customers dropping 400.00 bucks at your establishment. Whether or not you have 90 minutes at your establishment, let the customer decide how to spend it.
   

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2. B

   Brian

   VIP

   Phoenix

   212 reviews

   1.0

   212 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   Great concept, poor execution. Very slow service. Even with a reservation and indoor seating we waiting 30 minutes from ordering until our first round of drinks arrived. The excuse was "new bartender". Bad things happen but when your bartender can't keep up on a busy weekend night you draft someone to help them instead of making all the customers wait, and wait and wait.
   

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3. D

   Danielle

   Phoenix

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   We came for the ornament experience, the value of what you get for the price was great. The service was extremely poor. Though the waitress was kind, she was extremely slow (15 minutes before we were acknowledged), and a bit aloof. We ordered soup and did not get a spoon for at least 10 minutes after food was delivered, we asked another server. The food was decent for the price. The fries were surprisingly really good. The shakes were exceptional. The service really brought down our overall experience
   

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4. B

   Brandon

   VIP

   Phoenix

   16 reviews

   4.0

   16 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food was just okay! Shakes were great! Hot chocolate flight was delicious
   

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5. E

   Elizabeth

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We loved our experience with a larger group of 10 people. Round tables would have been fantastic, but the long rectangle was fine. Our server made the experience relaxed and fun. Part of that could have been our group - happy to celebrate the holidays together, yes, we really like each other - and a good piece of that was a calm server with a can-do attitude, even when we were asking for our 5th or 6th shake. Food was solid, everyone was happy. :)
   

   JoJo's ShakeBAR - ScottsdaleResponded 4 days ago

   Elizabeth, Thank you for sharing your experience! We’re so glad to hear your group had a great time celebrating the holidays with us. While we’ll note the feedback about round tables, it’s wonderful to know the long setup still worked well for your group. We’re especially thrilled that your server helped make the experience fun and relaxed—it sounds like you had an amazing vibe all around! We’ll be sure to pass along your kind words to our team. Thank you for choosing JoJo’s ShakeBAR for your holiday celebration, and we hope to see you all again soon for more shakes and good times!
   

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6. OT

   OpenTable Diner

   VIP

   Chicago

   52 reviews

   2.0

   52 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Horrible service and it wasn’t very busy. Food was decent/good, fries were barely warm though. Decorated nice for Christmas and the shakes were fun.
   

   JoJo's ShakeBAR - ScottsdaleResponded 6 days ago

   Thanks for visiting us at JoJo's ShakeBAR - Scottsdale. We appreciate your feedback. It's unfortunate to hear that our service did not meet your expectations. We strive to provide excellent service to all of our guests, regardless of how busy we are. We're glad you enjoyed our shakes and found the decor enjoyable for the holiday. We hope to have the opportunity to serve you again and improve your experience.
   

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7. T

   Tree

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   This is fun for a one time experience. The loaded shakes are pricey, as expected, but decent. The hot cocoa flight was fun and tasty. One of the cups was just water covered with marshmallow, but it was corrected. All of our drinks and food was brought to a different table in three different rounds. That was surprising but nothing had been touched by that table. The server mentioned a 20% service fee because we had a part of 6. When the checks came it was printed at the bottom that it was an 18% service fee for a party of six but we were charged the 20%. The food was good. It was a fun place to be and the holiday decor, as well as the general decor, was pleasing.
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 9, 2024

   Hi, Thank you for sharing your experience with us! We’re glad you enjoyed the fun atmosphere, holiday decor, and our loaded shakes and hot cocoa flight. We sincerely apologize for the confusion regarding the service fee. The standard service fee for parties of six or more is 20%, but we understand how the discrepancy on the check could be confusing. We’ll make sure to review this with our team to ensure clarity in the future. We appreciate your feedback and hope to welcome you back soon for another great experience!
   

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8. j

   jane

   VIP

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Decor was so fun and festive! Both our waitress and the bartender were super gregarious and fun! Loved it heading back tonight with another group of friends!
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 6, 2024

   Thanks for the feedback, Jane! We're thrilled to hear that you enjoyed the festive decor and found our staff to be fun. It's always a pleasure to host your group back at JoJo's ShakeBAR - Scottsdale. We strive to make every visit a memorable one with great food, service, and value. We can't wait to welcome you back!
   

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9. C

   Carrie

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First visit, drawn there through advertisement of their winter wonderland decorations and ornament painting. Service was excellent from the host, hostess, server, the bartender that came out to check how we looked our drinks and shared his favorite with us as well as the manager who checked in on us. Shakes are unbelievable, definitely not for the lightweight, lol. Food was great and cocktails were creative and delicious.
   

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   JoJo's ShakeBAR - ScottsdaleResponded on December 4, 2024

   Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your first visit was such a great experience. It’s fantastic that you enjoyed the service, from our team members to the manager, and that our shakes, food, and cocktails hit the mark! We take pride in creating a fun atmosphere, and we're so glad you loved the Winter Wonderland decorations and ornament painting. We can’t wait to welcome you back for more unforgettable treats and great vibes—thanks again for making our day!
   

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10. B

    Barbie

    Phoenix

    1 review

    5.0

    1 review

    Dined on December 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had the nicest waitress! She was so positive, helpful & very friendly! Staff was so nice! Best mother daughter dinner and painting ornament event!!
    

    JoJo's ShakeBAR - ScottsdaleResponded on December 3, 2024

    We're so glad to hear you had such a wonderful experience! It's great to know that your waitress made your mother-daughter dinner and ornament painting event so special with her positive and friendly attitude. We love hosting these events and are thrilled that you enjoyed the atmosphere and service. Thank you for sharing your kind words—hope to see you again soon for another memorable time!
    

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