JoJo's ShakeBAR - River North

Review summary

1. OT

   OpenTable Diner VIP

   Chicago10 reviews

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This is my second time celebrating my daughter’s bday at jojos. We had a reservation for 7 and were told there was a private event upstairs and would be seated on the main level. Understandable, but the upstairs space is much nicer. The hostess walked us to our table which was not clean, had crumbs and food stains. Even worse was the floor, filthy with fries and food from previous customers. I asked her to please clean it and she sluggishly walked over to the bar area to get a rag and spray bottle. She slowly walked back, and half cleaned the table, making it very clear she did not care to clean it and I was inconveniencing her. My husband asked for the rag and he ended up cleaning it. She completely disregarded cleaning the floor and just walked back to her station. Fine, I asked the kids to sit down because I didn’t want to get in the way of celebrating the birthday. Our server was polite and tried, but service was still lacking as we didn’t have utensils or water throughout the night. Our table was right in front of the bar and throughout our time, I saw up to 4 staff just hanging around, not working or tending to the customers. The staff was swearing during their conversations and were just unprofessional the whole night. One had a huge hickey on his neck which I found gross and not a good look for a restaurant that tries to cater to families and kids. Overall the food and shakes were fine, despite our ketchup tasting like it had gone bad. Unfortunately, given the poor service and lack of cleanliness, we will not return and do not recommend this restaurant especially given the high cost/low value. The shakes are fun and I would recommend the shakes to go, but I would not dine in ever again.
   

   JoJo's ShakeBAR - River NorthResponded 4 days ago

   We’re so sorry to hear about your experience, and we sincerely apologize for the poor service and cleanliness issues you encountered during your visit. This is not the standard we aim for, and your feedback is incredibly valuable as we work to improve. We’ll be addressing your concerns with the team to ensure better attention to detail, cleanliness, and professionalism in the future. We understand that a birthday celebration should be a special experience, and we truly regret that this wasn’t the case for you and your family. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another chance to provide you with a much better experience. Thank you for sharing your feedback.
   

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2. E

   Engha VIP

   Chicago1 review

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   It was my first time going here. The JoJo shake drinks are really good, but the food is not that great. The food is OK.
   

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3. D

   Dave

   Chicago1 review

   1.0

   Dined on February 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Cute concept but never again. Food was average, service was average prices were ridiculous. $10 for an oreo shake. Watched them make it with soft service ice-cream and 2 spoon full of crushed cookies. That's it.
   

   JoJo's ShakeBAR - River NorthResponded on February 21, 2025

   Thanks for visiting us, Dave. We're sorry to hear that your experience at JoJo's ShakeBAR - River North didn't meet your expectations. We're always striving to provide a unique and enjoyable dining experience for our guests, so we regret falling short this time. We appreciate your feedback about the food, service, and pricing. We will certainly take your comments into consideration as we continuously strive to improve. We hope you'll give us another chance in the future to make it right. Best regards, The Management Team
   

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4. v

   victoria

   St. Louis1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very busy but they made sure everything flowed properly. The service was great I was disappointed they ran out of chocolate covered strawberries on valentines day but it still was good
   

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   JoJo's ShakeBAR - River NorthResponded on February 17, 2025

   Thank you for your patience and understanding! We’re so glad you had a great experience despite the busy day. We truly apologize for running out of chocolate-covered strawberries, but we’re happy to hear the rest of your visit was still enjoyable. Hope to have you back soon for more delicious treats!
   

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5. J

   Janeen

   Chicago5 reviews

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service & great food! Excellent place to go to celebrate a birthday!
   

   JoJo's ShakeBAR - River NorthResponded on February 13, 2025

   Thank you for celebrating with us! We're thrilled you had a great experience and hope to see you again for more special occasions!
   

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6. C

   Christie VIP

   Columbus6 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went for my daughter’s 4th birthday celebrations! She really enjoyed herself. The frozen espresso martini was very sweet, probably wouldn’t get it again but I’ve always loved their margaritas, and probably should have just gone with that.
   

   JoJo's ShakeBAR - River NorthResponded on January 27, 2025

   Thank you for celebrating your daughter’s birthday with us! We’re so happy she had a great time! We appreciate your feedback on the frozen espresso martini—it’s definitely a unique choice, but we totally get that the margaritas are a fan favorite! Hope to see you back soon for more fun and delicious drinks. Cheers!
   

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7. A

   Amber

   Chicago4 reviews

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My kids and I love Jojo’s! The music is great, fun decor, lots of fun shakes to choose from. And I always recommend the “health nut” salad- it is full of yummy strawberries, avocado, nuts, cheese, etc. delicious.
   

   JoJo's ShakeBAR - River NorthResponded on January 20, 2025

   We’re so happy to hear you and your kids love JoJo’s! The fun vibe and music really do make the experience special. The Health Nut salad is definitely a fan favorite — packed with fresh, tasty ingredients! Thanks for sharing your recommendation, and we can’t wait to have you back for another great time!
   

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8. A

   Amanda

   Milwaukee1 review

   4.0

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Didn't get to order the hot cocoa flight off the winter wonderland menu, even tho it was still the theme of the occasion. Out of Andes candies for the mint shake. At the end our server did not notify us that the tip was included in our bill so we double tipped.
   

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9. T

   Tara

   Minneapolis4 reviews

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family (6 kids and hubby) come every year over the holidays and JoJo’s has become our family tradition! From 6 to 15, my kids love this place and so do my husband and I. Thanks for making our annual celebration memorable, JoJo’s!
   

   JoJo's ShakeBAR - River NorthResponded on January 6, 2025

   We're so honored to be part of your family tradition! Thank you for choosing JoJo's for your annual celebration—it means the world to us that you and your kids, from 6 to 15, love spending time here. We can’t wait to make even more memories with your family next year!
   

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10. H

    Hannah

    Milwaukee1 review

    1.0

    Dined on January 3, 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 2

    We ate in the kid/family Christmas tent. The wait staff seemed less than interested to be there and was not super helpful when asking for suggestions of what to eat. The music playing was also very inappropriate for a kids themed area (Pony by Genuine for example). Would not recommend or go back
    

    JoJo's ShakeBAR - River NorthResponded on January 6, 2025

    Thank you for sharing your experience with us. We sincerely apologize for the lack of enthusiasm from the wait staff and for the inappropriate music choice in the family area. While we are a place for guests of all ages, we always try to ensure the music is appropriate for the setting, especially in family-friendly spaces. Your feedback is really important to us, and we will address both of these concerns with our team. We want to provide a welcoming, fun atmosphere for everyone, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance in the future, and if you'd like to discuss your experience further, feel free to reach out to us directly, Thank you again for your valuable input!
    

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