Jin Xuan - The Ritz-Carlton Shanghai, Pudong

Review summary

1. A

   Andre

   Miami4 reviews

   1.0

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   The entire experience was super frustrating. As soon as we arrived, the first representative already pressured us to look at the menu even before having our table ready. They took around 10 min to get any beverage order and after this time waiting we were informed all the tasting and barbecue items were sold out. It is a shame and a kind of amateur situation we would never expect for a Ritz Carlton and Michelin star restaurant. We ended up ordering the food from the A La Carte menu and some items were not even available. Some minutes after the first plate arrived, we decided ordering some extra food due to the small portion of the plates. However, we were informed we couldn’t order because they closed the kitchen but they suggested us to visit the bar at the hotel. It was a pretty bad joke the entire experience and the suggestion. While we were eating the first plate, they brought all the other plates together and seemed completely rushed for us to eat and leave the restaurant. We showed up on time and we were at the restaurant less than 30 min, no one informed us the kitchen would be closed. This was definitely NOT a Michelin experience, food was completely below average in terms of quality and presentation. I have been in multiple Michelin restaurant around the world and, with all the respect, but Jin Xuan is far from the caliber of quality of service and food compared with any other restaurant in the guide. I will definitely NOT go back to this restaurant and I will share some photos in other platform and so people can understand how bad the experience and food were.
   

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2. K

   Kris

   China1 review

   1.0

   Dined on December 29, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Kleine porties, heel duur. Bediening duurde enorm lang, overrated!
   

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3. T

   Theodoros

   New York City1 review

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food but not at a Michelin level. The view is magnificent and the service exceptional. We enjoyed it a lot. Good value for money
   

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4. k

   kent

   China1 review

   5.0

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   this restaurant’s got one of the best view in shanghai and all cousins are amazing. we ordered appetiser, main meat dish, side dish, dessert and drink costed £60 for each.
   

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5. J

   Jackson

   China1 review

   5.0

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service with great food and views - very pleased couple, one of whom was gluten free and the staff were very helpful to cater for us!
   

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6. U

   Unai

   China1 review

   5.0

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience fir my wife’s birthday. Thank you very much!!
   

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7. L

   Li-Na

   Greece2 reviews

   5.0

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went there mainly for the view but the food was of course great. Perfect panoramic view of the West side of the Bund with the majestic buildings. Service was impeccable. There was a lady playing the guqin stringed instrument which was so lovely in the quiet ambience. Very romantic.
   

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8. J

   José Francisco VIP

   Manchester6 reviews

   5.0

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Desde que llegas vives la experiencia, la atención es inmejorable, el ambiente y sobre todo la comida; espectacular!
   

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9. J

   Jacqueline

   San Francisco2 reviews

   5.0

   Dined on September 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jason, our server is extremely helpful and polite. Service is awesome.
   

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10. a

    anthonyh VIP

    Tampa12 reviews

    5.0

    Dined on July 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing views of the “Bund”, excellent quality food & service
    

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