Jacy & Dakota's

Review summary

1. K

   KAREN

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We arrived for our scheduled luncheon, we stood at the hostess’s table which had a sign to wait to be seated. We waited!!! Finally my husband went to the back and approached two people who told him to sit anywhere as it was open seating. We had a server arrive after waiting who informed us that the hamburger was 86??? We asked and received 4 of the 5 drinks we ordered. We didn’t even get a chance to order. No one waited. We walked out! What restaurant who only had 3 choices for sandwiches, doesn’t even have the 3rd. Worst experience ever!
   

   Jacy & Dakota'sResponded 2 days ago

   Dear Karen, We apologize for the less-than-desirable service and experience you had while dining with us. We will address this with the team as service and guest experience is our top priority. Thank you for taking the time to leave us a review. We would love for you and your husband to revisit us for more attentive service and to enjoy our delicious menu options. Restaurant Manager
   

   Is this helpful?

   Report
2. R

   Rachel

   Phoenix

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks for everything it was amazing food and exceptional ambiance for the price it was well worth it. I would do it again. Also I want to thank the staff for the sacrifice of hanging with their families and hanging out with us instead. Thank you all staff and organizers 5 star rating for sure
   

   Jacy & Dakota'sResponded on November 29, 2024

   Dear Rachel, We are pleased that your visit was wonderful and that you loved your delicious meal as well as our modern ambiance. Our team works diligently to ensure great dining experiences; therefore, we are delighted you enjoyed everything about your time with us. Your positive feedback means a lot, and we cannot wait to welcome you back to Jacy & Dakota's soon. Restaurant Manager
   

   Is this helpful?

   Report
3. G

   Gabriel

   Phoenix

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Deb our server was great. The food on thanksgiving buffet was excellent. Even valet service was easy. Great experience!
   

   Jacy & Dakota'sResponded on November 29, 2024

   Dear Gabriel, We are happy to know Deb did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. We are especially delighted you loved your delicious food. We look forward to our next opportunity to serve you again at Jacy & Dakota's. Restaurant Manager
   

   Is this helpful?

   Report
4. F

   FLAVIO

   VIP

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great experience. Debbie is amazing. cccccccccccccccccccccccccccccccccccccccc
   

   Jacy & Dakota'sResponded on November 15, 2024

   Hello Flavio, Thank you for choosing to dine at Jacy & Dakota's and for sharing your comments. We are pleased that your visit was wonderful. We're especially delighted to hear your appreciation for Debbie, and we look forward to your return in the near future. Restaurant Manager
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Phoenix

   1 review

   4.0

   1 review

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was a nice experience! This was my first time dining here. We ate at a slower hour, so it wasn’t busy and we sat down right away. My friend and I shared the hummus board; which was plated beautifully and delish! The mocktails we got were yummy as well. For the main course, we shared the skirt steak cooked medium rare. Delicious flavor in every bite and just the right amount of food for us! Overall enjoyable and I’ll definitely go back next time I’m downtown!
   

   • 
   • 
   • 

   Jacy & Dakota'sResponded on November 14, 2024

   Dear Guest, We strive to provide outstanding dining experiences, so we are thrilled to hear how much you loved our food offerings. Thank you for dining with us here at Jacy & Dakota's and for your generous review. Your feedback is much appreciated, and we look forward to seeing you both again soon. Restaurant Manager
   

   Is this helpful?

   Report
6. L

   Lindsey

   Austin

   2 reviews

   1.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   There were absolutely no people there for HH. I reserved a table online and when the waitress sat us, she was taking us to the bar and said the dining room was closed and acted like I’m the one that made a mistake. That needs to be communicated on the app if the dining room is closed and why would it be closed in afternoon on a Saturday. Seating girl was so rude and we left.
   

   Jacy & Dakota'sResponded on November 15, 2024

   Dear Lindsey, We regret that our team did not offer you the seamless service we strive for. We appreciate your feedback and will use it to improve our guest experience. Thank you for sharing your experience with us. We would love for you to revisit soon for more attentive service and to enjoy our delicious menu options. Restaurant Manager
   

   Is this helpful?

   Report
7. L

   Lexi

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and atmosphere were amazing and Lacey was a wonderful waitress!
   

   Jacy & Dakota'sResponded on November 1, 2024

   Dear Lexi, We are pleased that your visit was wonderful. We are especially delighted to hear your appreciation for the food we serve, our comfortable atmosphere, and the excellent service you received from Lacey. Thank you for choosing to dine at Jacy & Dakota's and for sharing your comments. We look forward to your return soon. Restaurant Manager
   

   Is this helpful?

   Report
8. C

   Chasity

   Phoenix

   1 review

   5.0

   1 review

   Dined on October 13, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   This place was so cute! Our waiter was so awesome too.. I forgot her name but she was so great! I would def go again!
   

   • 

   Jacy & Dakota'sResponded on December 9, 2024

   Dear Chasity, We are happy to know that you had a great experience with us and that our staff did an excellent job taking care of you. Our team works incredibly hard, and we will enjoy sharing your compliments with them. Thank you for the kind review, and we all look forward to seeing you again at Jacy & Dakota's! Restaurant Manager
   

   Is this helpful?

   Report
9. D

   Derrick

   VIP

   Phoenix

   38 reviews

   2.0

   38 reviews

   Dined on August 31, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   This is decent place to start for drinks but not sure about actually making it a dinner spot. Menu is not very extensive.
   

   Jacy & Dakota'sResponded on October 1, 2024

   Dear Derrick, We regret learning of your disappointment regarding our menu offerings. We appreciate your honest feedback, and we will consider your comments for any future improvements. Thank you for choosing us for your recent meal. We hope you will return and give us another try as we genuinely want to exceed your expectations on your next visit. Restaurant Manager
   

   Is this helpful?

   Report
10. C

    Christopher

    Phoenix

    1 review

    4.0

    1 review

    Dined on August 24, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    Great food. Nice place. Advise you valet off 2nd. When its cooler out the patio would be fantastic. Service is slow but the food is great. Casual. Clean. Kind and courteous. Just a bit slow out of the kitchen. Bar is a tad slow, too.
    

    Jacy & Dakota'sResponded on August 25, 2024

    Dear Christopher, Thank you for dining with us here at Jacy & Dakota's. We are delighted to know you enjoyed our amazing food. However, we hope you will accept our apologies for the service issues you experienced while dining with us. We have shared your feedback with the appropriate individuals and are grateful for your comments. We hope to provide you with the excellent visit you deserve when you return to the area. Restaurant Manager
    

    Is this helpful?

    Report