Jacoby's Restaurant & Mercantile

Review summary

1. H

   Hugo

   VIP

   Phoenix

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a relatively quiet evening for a Friday night, but it was before Christmas. Food was reliable excellent! Chicken fried with gravy - both steak and chicken - were perfect.
   

   Is this helpful?

   Report
2. A

   Amber

   Austin

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great deal on Thursday, half of chicken fried steak! They also have delicious Mac n cheese and the best strawberry cake! Very relaxed vibe, waiter was awesome, and they have a nice little view outside! Valet parking only ($6) bc they have very limited parking on site but may be able park across the street if needed
   

   • 

   Is this helpful?

   Report
3. A

   Alexis

   VIP

   Las Vegas

   4 reviews

   2.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Food was wrong, didn’t come out right until others were done with their meal. Server did not apologize and was rude, won’t be returning.
   

   Is this helpful?

   Report
4. A

   Austinfood

   Austin

   2 reviews

   4.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing ambiance and food. Would definitely come back. Only reason I gave 4 stars instead of 5 is because they messed up my boyfriend’s food.
   

   Is this helpful?

   Report
5. J

   Jill

   VIP

   Austin

   18 reviews

   5.0

   18 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Too loud inside, outside was energetic and even loud but no problem holding conversations. Food was good. Had to send back one dish which was way too salty but they didn't bat an eye and offered to remake it. Good customer response! Staff friendly, helpful and clearly well trained. Really appreciate good food AND good service! Very well run restaurant! Will be back!
   

   Is this helpful?

   Report
6. J

   Jenny

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, great ambiance, and wonderful service! Couldn’t have been happier!
   

   Is this helpful?

   Report
7. J

   Julie

   Houston

   21 reviews

   5.0

   21 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Claire was our lovely, knowledgeable waitperson. She recommended great cocktails. We started out with the deviled eggs, with bacon. We had bbq meatloaf, ribeye, salmon, chicken fried chicken and a burger. All were very good, although the chicken was a tad overcooked. We finished off the evening with strawberry cake, the birthday girl's favorite cake. It was a delightful evening
   

   Is this helpful?

   Report
8. J

   Jose

   Austin

   4 reviews

   5.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   One of my favs in Austin. Have been coming here for years. Come on Wednesdays and enjoy a cheap burger!
   

   Is this helpful?

   Report
9. B

   Brandon

   VIP

   Austin

   9 reviews

   1.0

   9 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I’ve been to Jacoby multiple times over the years and this was my worst experience so far. My server hardly came by even with our drinks completely empty. She broke us the wrong drink and still charged us for it. I walked to the bathroom and saw my order sitting on the counter and then it finally showed up and it was not fresh.
   

   Is this helpful?

   Report
10. b

    brandon

    VIP

    New York City

    20 reviews

    1.0

    20 reviews

    Dined on November 16, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 5

    It was so hard to write this review because we’ve been here quite a bit and enjoyed it, but had awful back to back experiences. Last visit I ordered steak and eggs and as I’m halfway through my steak the server rushes out takes my plate and says steak was not approved by cook and is under. They brought me a new piece however I couldn’t eat it and was turned off. Today I ordered the burger simple enough. Hands down one of the most disgusting things I’ve eaten. Completely raw, and the meat itself did not taste fresh. The server was so amazing I didn’t even mention it to her, but I was absolutely shocked at how bad the meat tasted. Had me in the bathroom since.. unfortunately we will not be returning…
    

    Is this helpful?

    Report