Isabelle Restaurant + Lounge

Review summary

1. A

   Amanda

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I made a reservation for 6 ( 4 adults and 1 child + 1 baby) , I called and left a voicemail also indicating this to ensure they could accommodate us with a spot for the stroller. We showed up yesterday morning and whoever greeted us goes “ your reservation was only for 4 so that’s going to change things”. Wasn’t impressed by this statement as my reservation was for 6 and I ensured I called and left a message. They were able to set us at a table that was able to accommodate us and the stroller. Our server was nice but this is now the second time that I’ve been to this restaurant and found that we have to flag them down for assistance. 2 of us ordered teas and i had to ask for milk and sugar which she only brought for myself and didn’t ask the other person if they wanted any, which she did. The water for the tea was room temperature and our tea got cold very fast. Portions of food were very small, we were all still hungry after eating our meals. For $80 for two adults just for breakfast I would’ve expected more.
   

   Isabelle Restaurant + LoungeResponded 2 days ago

   Hi Amanda, We would like to apologize for your experience with us and let you know this is not the standard we uphold here at Isabelle. We strive to exceed expectations with all of our guest experiences and it sounds like we did not meet those standards. We thank you for your review and have brought it to the attention of our culinary team as well as front of house management team. We would like to reach out to you and rectify this situation. Once again we do apologize and hope to see you again.
   

   Is this helpful?

   Report
2. M

   Maria

   Toronto

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great food and ambiance! Although the day was dark, you could see that the view would be spectacular! Need to go back when its sunny or to enjoy their patio!
   

   Is this helpful?

   Report
3. T

   Tim

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful business lunch and the food was outstanding. Thanks to the entire team at Isabelle.
   

   Isabelle Restaurant + LoungeResponded 2 days ago

   Thank you for the 5 star review! We look forward to hosting you again!
   

   Is this helpful?

   Report
4. I

   Ilda

   Toronto

   49 reviews

   vip
   4.0

   49 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a very nice dinner; Winter Salad & Artic Char, very delicous! Our waitress, Shannon was really nice & attentive to our needs. The valet parking charge for $25 was overpriced & we will not be doing that again!
   

   Is this helpful?

   Report
5. J

   Jose

   Toronto

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a great lovely place to go to a date, or just to grab some drinks or get some dinner, all the staff and crew are so polite and friendly, the food its on another level, my gf and i went here for a especial occasion and the director of this restaurant helped me to make this time an unforgettable one. Of course we will be here more often!
   

   Isabelle Restaurant + LoungeResponded on November 18, 2024

   Thank you for the 5 star review! We are so happy to hear you enjoyed everything. We look forward to hosting you again!
   

   Is this helpful?

   Report
6. K

   Karen

   Toronto

   1 review

   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Website stated that brunch was available both Saturday and Sunday. Also dress code was business casual. Arrived on Saturday for 11:30 am for our reservations and found out that brunch is only available on Sunday. The couple in front of us who also made reservations and dressed in blue jeans was told by the hostess that breakfast had finished and that the staff were setting up for lunch. They had also booked for brunch. They in turn cancelled their reservation and left. The hostess then started to inform us about brunch which we had already heard from the previous couple. I asked about the dress code since the website had said business casual and the hostess informed me that it was not necessary. Meanwhile I am dressed in casual business attire. I informed the hostess that maybe she should let the management know and change it. Atmosphere and waitress were fantastic. The restaurant was out of scallops so I ordered the lobster linguini which was very chewy and undercooked which I sent back. My business partners order the mushroom risotto with chicken on the side. I then also ordered the same thing. The chicken was a small piece of breast and leg. The risotto was very salty but with the help of the chicken was ok. My business partners also commented about the risotto being very salty. We brought this to the attention of the hostess and she was very apologetic. It was not her fault but the chef's. To make up for all this our desserts were given to us for free. I don't mind paying a good price for a good meal especially when it is a business meeting, but the only thing I will say is the classic Mimosa's and dessert were the only best part of the meal.
   

   Is this helpful?

   Report
7. M

   Marta

   Toronto

   15 reviews

   4.0

   15 reviews

   Dined on November 13, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Many times at Isabelle and we always enjoy our food but not this time. I ordered Tartar as I really like it and had many times but this one was awful. Tartar is a raw beef and should be best quality from beef tenderloin, this one was not even close with pieces of fat and not very tasty. It should be chopped really fine not a squeeze about 5 mm. I was offered another plata and I chose pasta with shrimps and my friend had this some dish. We eat shrimps and left pasta which was overpowered by lemon. First time so bad experience with food.
   

   Is this helpful?

   Report
8. C

   Camille

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday brunch was wonderful. The service was lovely and the food delicious. Will definitely return!
   

   Isabelle Restaurant + LoungeResponded on November 11, 2024

   Thank you for the 5 star review! We are so happy to hear you enjoyed everything. We look forward to hosting you again!
   

   Is this helpful?

   Report
9. J

   Jason

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The restaurant is open concept so the noise volume is quite high. If you want a quiet dinner, this isn’t the place. Overall the food is good but pricey. Portion sizes are good and the service is okay. Don’t expect a smile from most of the staff. Our server was polite but not very attentive - especially at the end of our meal. Parking is limited in the area as the restaurant is off of Lakeshore Road. The parking lot across the restaurant is a shared lot with other restaurants and it costs $20 to park there.
   

   Is this helpful?

   Report
10. C

    Carol

    New York City

    58 reviews

    vip
    4.0

    58 reviews

    Dined on November 9, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Beautiful atmosphere and views overlooking Lake Ontario! I just wish they would get rid of those wooden chairs in their dining room and bar area and replace them with upholstered, more comfortable chairs… some of the seating is upholstered and those chairs are way more comfortable! Our spiced pear and blue cheese pomegranate salad was delicious and the lobster linguine and mushroom risotto were outstanding! Some entrees seemed way over priced but the pasta dishes were reasonable. Overall, would definitely go there again!
    

    • 
    • 
    • 
    • 
    • 

    Isabelle Restaurant + LoungeResponded on November 11, 2024

    Thank you for taking the time to send in your review, we value your feedback! We are glad to hear you enjoyed everything, we look forward to hosting you again!
    

    Is this helpful?

    Report