Inn on the Shore

Review summary

1. c

   clarem

   Birmingham2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great food, great location service slow , came to apologise fir the delay but still had to wait
   

   Inn on the ShoreResponded 3 days ago

   Dear Clare, Thank you for your kind words about our food and location. We apologise for the delay in service and appreciate your patience. We're working on improving our efficiency and hope to serve you more promptly on your next visit. Best regards, The Inn On The Shore Team
   

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2. J

   Jackie VIP

   Devon17 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a family Sunday lunch today (it’s our local). The slow roasted belly pork & the mushroom bourguignon pie were delicious. Our server was polite, friendly and helpful…as are all the team at the Inn on the Shore. It’s great to have this right on our doorstep.
   

   Inn on the ShoreResponded on March 4, 2025

   Dear Jackie, Thank you for your lovely review! We're thrilled to hear you enjoyed your Sunday lunch with us and that the slow roasted belly pork and mushroom bourguignon pie hit the spot. It's wonderful to know our team made your visit pleasant. We look forward to welcoming you and your family again soon. Best wishes, Inn On The Shore
   

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3. W

   WENDY

   Cornwall1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Lovely setting. Lovely staff. Thought food portions were a bit small . Service very slow. Not asked if we wanted to have a sweet. I appreciate it was very busy but there didn't seem to have a organised system that worked for a busy restaurant. Needs to improve before I return.
   

   Inn on the ShoreResponded on March 5, 2025

   Dear Wendy, Thank you for your feedback. We're pleased to hear you enjoyed our setting and found our staff lovely. We apologise for the slow service and any inconvenience caused by the portion sizes and lack of follow-up for dessert. Your comments about our organisation during busy times are noted, and we'll work on improving this. We hope to have the opportunity to serve you better in the future. Best regards, Inn On The Shore
   

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4. P

   Paul

   Warwickshire2 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After many visits to the Inn on the Shore this was our first for Sunday Lunch, the food and portion size was excellent. We also had a window seat overlooking the sea. As a dog owner it is ideal for a beach walk and then a pub stop.
   

   Inn on the ShoreResponded on February 21, 2025

   Dear Paul, Thank you for your lovely review! We're thrilled to hear you enjoyed your Sunday Lunch and the sea view from your window seat. It's great to know our pub is a convenient stop for you and your dog after a beach walk. We look forward to welcoming you back soon. Best wishes, Inn On The Shore Team
   

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5. J

   Joe

   Devon1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We’d booked our valentines meal expecting a 5 course meal, not knowing you had to phone call and pre order. I’m not sure that was advertised when I saw the add which led me to booking. As two new parents we don’t get to go out often so we were really excited. Unfortunately there wasn’t even any child to go with the other mains we would’ve had to settle with. Sadly being busy night and valentines weekend it’s impossible o did anything last minute. A disappointing first visit unfortunately
   

   Inn on the ShoreResponded on February 26, 2025

   Dear Joe, Thank you for sharing your feedback. We're sorry to hear about your disappointing experience on Valentine's Day. We understand how important these rare outings are, especially for new parents. We apologise for any confusion regarding the pre-ordering process and will review our advertising to ensure it's clearer in the future. We hope you'll consider giving us another chance to provide the experience you were looking forward to. Kind regards, Inn On The Shore
   

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6. M

   M

   Devon6 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly, attentive staff, lovely setting & tasty food - would definitely return & recommend!
   

   Inn on the ShoreResponded on February 26, 2025

   Dear M, Thank you so much for your kind words! We're thrilled to hear you enjoyed the friendly service, lovely setting, and tasty food. We look forward to welcoming you back soon. Best regards, The Inn On The Shore Team
   

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7. S

   Scott

   Devon1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   so, where do I start. This is the first time I have eaten at the inn and I took a chance and booked a table for Valentines night. my intention was to surprise the wife but that went out the window when I was called and asked to pre-book my food, surprise gone. The wife had to tell me what she wanted. So we turned up to an almost empty restaurant however, almost every table was reserved with names on. I very much doubt every person that night had made a booking with reference with a specific table. We were sat right in the corner, I had the coats on my arm, that's how close I was to the wall. A lovely couple (mum & daughter) was sat next to use, literally on my shoulder. Any plans for intimate conversation went out the window. At this time, and for the next 40 unites, there was only 3 couples in the restaurant end. I initially asked to move but the staff replied with 'NO'. We have put names to every table and we cannot move anyone. By this time and the lack of any flexibility, I nearly left but getting a table elsewhere one Valentines was impossible. Our Starters was excellent, no complaints, and then it went south. the Steak was overcooked and looked thin and cheap. They replaced both steaks within 10 minutes and the second was nice but not out of this world for the price. The deserts were ok and we decided to have 2 different ones and swap however, my wife bit into her piece of stocky toffee only to find a bit if the silver foil...oh...She was distraught. My wife decided to go to the car when I went up to pay. There was little remorse from the staff, the chef never came out to apologise and I had to convince the waiter to reduce the bill. Overall, very dissatisfied and unfortunately I will not be going back (even though I am local). I am really disappointed, being local I really wanted to like the Inn so that I can visit it in the Summer but I think I will stick with the Smugglers and there Beach House.
   

   Inn on the ShoreResponded on February 26, 2025

   Dear Scott, Thank you for taking the time to share your experience with us. I'm sorry to hear that your Valentine's evening did not meet your expectations. I apologise for the inconvenience caused by the pre-booking of food and the seating arrangements. We aim to accommodate all our guests comfortably, and I'm sorry this was not the case for you. Your feedback regarding the steak and the issue with the dessert is also noted, and I will address these concerns with our kitchen team to ensure improvements are made. It's disappointing to hear that our staff did not handle the situation with the level of care and attentiveness we expect. Your comments will be used to improve our service and training. We appreciate your feedback. Best regards, Inn On The Shore
   

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8. P

   Peter

   Devon3 reviews

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went in for a light lunch and got exactly what we hoped for. A small fish an chips plus a pint of cider for£13.50. Service was quick, efficient and friendly. The dining room was dog friendly. Lovely view of the sea from our table window.
   

   Inn on the ShoreResponded on February 14, 2025

   Dear Peter, Thank you for your wonderful review! We're delighted to hear you enjoyed your light lunch and appreciated our quick, efficient service. It's great to know you and your furry friend felt welcome and enjoyed the sea view. We look forward to seeing you again soon. Best regards, Inn On The Shore
   

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9. L

   Lynne

   Cornwall1 review

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Wonderful relaxed lunch overlooking the sea. We had the lunch menu. Ideal if you don’t want to leave the table feeling stuffed.
   

   Inn on the ShoreResponded on February 14, 2025

   Dear Lynne, Thank you for your lovely review! We're delighted to hear you enjoyed a relaxed lunch with us and appreciated the lunch menu. We look forward to welcoming you back for another meal with a view. Best regards, The Inn On The Shore Team
   

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10. C

    Chris

    Cornwall1 review

    3.0

    Dined on February 9, 2025

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3

    We arrived a little early for our afternoon lunch, approximately 20 mins. We stood in the bar area awaiting to be seen, staff passed us by several times before we had to usher ourselves to be noticed. We were seated to our table, we were not asked if we required a drink, just shown the menu. 15mins went by before we had to go and find someone. Once ordered the food came out fairly quick and was good. Unfortunately poor/lack of service always puts you off. It was a Sunday 2.15pm booking, the big lunch rush had gone so was reasonably quiet, so a lack of service was disappointing. The bar staff were very poor, young and busy chatting to other staff members. We heard many customers asking were there drinks order was, 20 mins one gentleman said and returned coffee because it was cold after being 20 mins late. Shame, it had good reviews and we were looking forward to eating there, for us, probably won’t bother again. Fantastic location, over looking the bay.
    

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    Inn on the ShoreResponded on February 14, 2025

    Dear Chris, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the food and the fantastic location overlooking the bay. However, we’re sorry to learn about the service issues you experienced during your visit. Your comments regarding the attentiveness of our staff and the delays in service are concerning and will be addressed with our team to ensure improvements are made. We strive to provide a welcoming and efficient experience for all our guests, and it’s clear we fell short on this occasion. We appreciate your visit and hope you might consider giving us another chance in the future. Best regards, The Inn On The Shore Team
    

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