Ilios Tulum

Review summary

1. G

   Garrett

   Salt Lake City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   I’m really disappointed. I was very clear that this was my birthday reservation. Why would you put us on the back table where we can barely see any performers. It was frustrating. Also the noise was way too much. It was so hard to hear the waiters and my friends. I didn’t feel like the restaurant acknowledge the birthday request or notes I gave.
   

   Ilios TulumResponded 1 day ago

   We appreciate your honesty in sharing your experience with us. We regret any inconvenience you may have experienced and are committed to understanding and correcting any issues. Your satisfaction is our priority, and we value the opportunity to learn and grow through your feedback. To better understand the details of your experience, could you please share your contact information with us via direct message?
   

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2. B

   Bassam

   VIP

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful restaurant. Great food and ambience. A must try.
   

   Ilios TulumResponded 1 day ago

   Hello! Thank you for taking the time to leave us a review. It was a pleasure serving you. We hope to see you again soon!
   

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3. M

   Maira

   New York City

   10 reviews

   2.0

   10 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I went to Ilios the first time and it was AMAZING probably because we went on a regular month with no holidays and anything special. This time we went on Dic 30th and it was horrible, the music was unbearable, chaotic, and the food disgusting. We had to order an extra dish for my daughter cause the first one was poorly made and they did nothing to accommodate us. Also, we made the reservation around the showtime and they pushed the show that day close to 10:30 when it’s usually around 9pm. I kept asking when about it and they kept telling me “in about 5 minutes” Sadly my experience this time was the worst at very high price tag! My advice is, if you want to try it, go on a quiet season, you may find it nice. But this place it’s not for a quiet dinner, this is more to have some fun!
   

   Ilios TulumResponded 1 day ago

   We sincerely regret that your experience wasn't perfect. Your feedback is important to us, and we would like to know more details to address any specific issues you may have encountered. We are committed to providing exceptional service, and your input is crucial for our continuous improvement. Could you share your contact information with us via direct message so that we can better understand the details of your experience?
   

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4. J

   Jennifer

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food and service good music is terrible its a mix of terrible music
   

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5. E

   Elizabeth

   Cancun

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La comida está deliciosa, la música, el ambiente, el show de fuego, quebrar los platos es una experiencia súper divertida y única. El show de fuego en Tulum empezó a las 9:00pm y quebrar los platos empezó 10:30pm. Realmente tienes que visitar este restaurante .
   

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6. S

   Sierra

   VIP

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Waiter was terrible. Half of our table received entrees before the other half had even placed an order. Long wait in between coursed. Staff not attentive. Many similar Restaraunts in Tulum so I will not be back.
   

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7. m

   marcel

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I want to thank you to the chef to cook my Bronzino the way I wanted 👌 . Thank you , you did a great job 🤗🙏
   

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8. P

   Payal

   VIP

   Alabama

   13 reviews

   3.0

   13 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Overall, our experience wasn’t great. We were seated right next to the DJ, and the music was excessively loud. Our table was also situated in the midst of all the commotion. My husband’s back was facing the fire dance, so he couldn’t watch most of it. Additionally, they have a tradition of breaking plates in a chest, which was located right next to our table. Unfortunately, a piece of a broken plate hit me on my forehead. On top of this, the servers were not attentive. While the atmosphere is energetic and lively, the food was subpar, and the overall experience fell short of expectations.
   

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9. T

   Tony

   New York City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved it. Great food. Service was excellent. Experience was awesome
   

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10. L

    Liz

    VIP

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on December 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing food and great service, we had so much a great time celebrating here!
    

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