IL FALÒ WOOD FIRED KITCHEN

Review summary

1. R

   Rita

   Baltimore4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the brunch. Service was great, and the food was cooked to perfection. I would visit again in the near future.
   

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2. S

   Sascha

   Raleigh8 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   After coming to Il Falo several times, we where looking forward to an Advertised Pint and Pie Evening which we had a Table reserved. It was advertised over the Hotel and Restaurant Website and over Brier Creek Commons. When we arrived at 5:15pm (time advertised was from 4pm-10pm) the Hostess to bring us to the Table had no clue about the Eventas as i asked if there was a Special Card for the Night. Ohr Waitress came after a few minutes, she did not mention anything about the Pie and Pint Night, after i asked if there would be any Pizza Specials or different Beers, about the Pie and Pint Night, she was very cold and said she had to ask what was happening tonight. When she came back, she said it would be One Pint of Beer for 2 People, i was amazed and asked for the Manager, who after several minutes came. He did not know exactly what was going on, and after asking aomeone in the Kitchen (we did not know who), he said it was a miscommunication over the Website. Finally after almost 20 Minutes we where able to make our Drink and Food Order. We orderd 2 Draft Beers in a Pint. As it was Pie and Pint Community Night. My Wife’s Beer came back 3/4 full of a Pint, after i asked why the Pint is only 3/4 full, we where told that the Beer is no longer on Draft and only in a Bottle. (Why was it not changed on the Menu). I ordered a Kolsch Draft, where a different Beer was brought back and said that they do not have Kolsch anymore. Since some Employess have left, it is not an experience worth the Price and the expectation of a Restaurant in a Westin Hotel. I have to note one thing, the Food was Great as always, big thanks to the Kitchen Crew. (Without them it would have been a disaster). Trying to use the Bathroom next to the Bar/Restaurant) i was amazed that the Mens Bathroom was closed with plenty of Towels on the Floor in front of the Bathroom.
   

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3. OT

   OpenTable Diner

   Exclusive1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   They could of had an off night, but the kitchen was backed up. Waited an hour for our food.
   

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4. S

   Stavien

   Raleigh1 review

   1.0

   Dined on March 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Experience was completely horrible from the very beginning. They set my table of two for the reservation and then none of the two servers who were working that evening came to the table until about a 10 minute mark once I had let the hostess know that no one was taking our drink order or greeting us. Then once they proceeded it with the drink orders and got our dinner items entered into the system the food came out and was horrible. Didn’t taste good didn’t taste fresh. The dough tasted old. The pizza was extremely salty. It was just a really bad experience. We typically don’t like to say anything just kinda go with the flow but this particular time it was so bad we didn’t mention it to our server and she proceeded to let someone know who didn’t act as if they were a train manager, but more of a shift leader so you can imagine how that went. We could physically see the managers having dinner together or maybe a meeting.
   

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5. A

   Ashley

   Raleigh4 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, amazing made in house desserts, staff was friendly and attentive.
   

   IL FALÒ WOOD FIRED KITCHENResponded on March 5, 2025

   Thank you Ahsley! We take pride in our house made desserts, and we are happy the quality was able to shine through! We hope to welcome you back soon.
   

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6. J

   J VIP

   Raleigh16 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was invited back for a second visit, and it was a much better experience than the first time. My guest and I truly enjoyed our server, and the head chef even came out to speak with us and go over the menu and particular recipes for the menu items. Both were personable, knowledgeable, and engaged in great conversation. The food was well-cooked and tasted good. This time we got the Bianco pizza and meatballs. This was a better lunch food option than what I had/experienced at dinner. I liked going at lunch. I would go back during lunch. 
   

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   IL FALÒ WOOD FIRED KITCHENResponded on March 5, 2025

   Thank you so much for giving us the opportunity to make your second visit an enjoyable experience. We value your time and business and look forward to seeing you again soon.
   

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7. R

   Rita

   Western NC12 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Was small but intimate. The service was absolutely exceptional. The menu selection is limited but the salmon was absolutely fabulous.
   

   IL FALÒ WOOD FIRED KITCHENResponded on March 5, 2025

   Hey Rita, Thank you so much for your kind words. We're thrilled to hear that you enjoyed our intimate atmosphere and found our service exceptional. It's wonderful to know that our salmon hit the mark for you! We appreciate your feedback and we're always looking for ways to improve our guests' experiences. We hope to welcome you back soon at IL FALÒ WOOD FIRED KITCHEN. Best, The Management Team
   

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8. B

   Bailey

   Raleigh1 review

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   I went when it first opened everything was great but after returning with my fiance, it took more than usual for the food to come out. The food runner had apologized initially but it perpetually happened after ordering leaving the food cold on arrival.
   

   IL FALÒ WOOD FIRED KITCHENResponded 2 days ago

   Hello Bailey, We're truly sorry to hear about your recent experience at IL FALÒ WOOD FIRED KITCHEN. It's disappointing to know that your dining experience didn't meet our usual standards, especially as a return guest. We understand how frustrating it must have been to wait for your food, only to have it come out cold. We appreciate your patience and your feedback. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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9. A

   Anthony VIP

   Raleigh38 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a great time. Our server Kera was AWESOME. Food was tasty. Thank you
   

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10. M

    Markeese

    Charlotte1 review

    1.0

    Dined on February 16, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Don’t go they cat fish people pictures are deceiving and it not what it looks like go to the restaurant next door more classy
    

    IL FALÒ WOOD FIRED KITCHENResponded 2 days ago

    Hello Markeese, we're truly sorry to hear that our ambiance and decor didn't meet your expectations. We always strive to provide a comfortable and enjoyable experience for our guests, and we regret that we missed the mark on this occasion. Your comments regarding the food pictures have been noted and will be shared with our team for review. As we change the menu seasonally, we look to update our posts accordingly. We hope you will give IL FALÒ WOOD FIRED KITCHEN another chance to impress you in the future. Best regards, The Management Team
    

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