Hutong

Review summary

1. I

   IOANNIS

   Greece7 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The place was cold. I ate wearing my jacket. I didn't feel comfortable to take off it.
   

   HutongResponded on February 21, 2025

   Dear Ioannis, Thanks for your feedback! We're glad you enjoyed your meal but apologize for the temperature discomfort. We appreciate your input and will work on creating a more comfortable atmosphere for our guests. Looking forward to welcoming you back soon! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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2. F

   Fernando

   Greater Boston16 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were treated very well, they communicate with you ahead of reservation very well, set all the expectations. We had the duck and loved it. Go hungry because it was a lot of food for two people but after running around non stop in NYC we were ready. For sure it was a great experience.
   

   HutongResponded on February 20, 2025

   Dear Fernando, We're thrilled to hear you had a fantastic experience! It's great that our communication and the duck dish exceeded your expectations. We appreciate your kind words and hope to welcome you back for more delicious meals! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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3. T

   Torsten VIP

   Switzerland4 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We visited Hutong New York on Valentine’s Day and opted for the special menu. Unfortunately, while the restaurant was clean and the service was friendly, the overall experience did not justify the high price tag. The cocktail we received was disappointing—served in a plain glass with no effort in presentation. The dim sums were visually appealing, but at $24 for just two pieces, they were mostly dough and hardly worth the cost. As for the Peking duck, we ordered the half duck, but what arrived was a quarter portion first, with the other quarter served separately, chopped into small pieces and mixed with beans in a sauce that was far too spicy for my taste. While the skin was crispy, the meat was cold and lacked flavor, which was quite underwhelming for such a renowned dish. In the end, the meal was overpriced and underwhelming. For the premium pricing, we expected a much higher level of execution, especially on a special occasion like Valentine’s Day. Unfortunately, we left feeling that the experience did not live up to the expectations. Would we return? Unlikely.
   

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   HutongResponded on February 20, 2025

   Dear Torsten, Thank you for sharing your experience and your honest thoughts. We're sorry that the special menu didn't meet your expectations, especially on an important occasion. Your feedback on presentation and flavor is valuable and we’ll work to improve these aspects moving forward. We hope you might consider giving us another chance. Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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4. J

   Jinhee

   New York City2 reviews

   3.0

   Dined on February 7, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Restaurant week menu is little bit sad. But service is good. Next time I’ll Try the dim sum or main menu
   

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   HutongResponded on February 13, 2025

   Dear Jinhee, Thanks for your honest feedback! We appreciate your thoughts on the Restaurant Week menu and are glad to hear you enjoyed the service. We look forward to welcoming you back to try our dim sum or other main dishes. Your input helps us improve! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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5. K

   Kate

   New York City1 review

   2.0

   Dined on January 27, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I had a very disappointing experience at this restaurant. First of all, they couldn’t find my reservation in their system, which has never happened to me at any other restaurant before. This was already frustrating, but things only got worse from there. After being seated, I waited for five minutes without anyone approaching me: no menu, no greeting. I had to ask for a menu myself, which should never be the case. Throughout the meal, the servers seemed like they absolutely hated being there. They seemed to hate their job. The food was disappointing: not authentic and not good. Aside from one bartender, who was actually helpful, the service was awful. Definitely will not return.
   

   HutongResponded on January 31, 2025

   Dear Kate, We’re genuinely sorry to hear about your experience. We strive for great service and regret we missed the mark during your visit. Your feedback is invaluable, and we’ll address these issues with our team to ensure improvements. Thank you for sharing your thoughts with us. Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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6. R

   Rusty

   New York City8 reviews

   5.0

   Dined on January 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding. It was great
   

   HutongResponded on January 31, 2025

   Dear Rusty, Thanks for your kind review! We’re happy to hear you enjoyed both the food and service. Your support means a lot to us, and we can’t wait to serve you again soon! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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7. L

   Lovelynn VIP

   New York City88 reviews

   3.0

   Dined on January 26, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   I love Hutong, but today the service was just plain bad. Every other time we have been to Hutong, our service was really great. Hutong is expensive. You should be able to have good service. I asked for lime to go with our sparkling water. It never came. I finally had to go to the bar and get it myself. We ordered some Dim Sum and the Flaming Duck. The Dim Sum was supposed to be served first. They served the Duck first, then the Dim Sum arrived after as an afterthought. The restaurant was out of many of the choices of dessert. I did say something to the manage. He gave me the standard apology. I don’t think we will be back anytime soon.
   

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8. E

   Emmanuel

   New York City1 review

   4.0

   Dined on January 26, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was amazing, everything I had was extremely good and I would recommend it, the dim sum was the best I’ve had yet, only about my 4x having one, garlic wontons and sachen chicken all very good. The service on the other hand was okay, our waiter might have been on her way out so she took our order and then disappeared, we got our first item late, our drinks were very late, our appetizers came after our main, and we had to ask where our dessert was. Our drinks were free due to the delay but the food was good that I did not care, I would definitely go there again, it was just an off night for that waiter.
   

   HutongResponded on January 31, 2025

   Dear Emmanuel, Thanks for your thoughtful review, Emmanuel! We're thrilled you enjoyed the food, especially the dim sum and garlic wontons. We truly apologize for the service issues you experienced and appreciate your understanding. We’re committed to improving and hope to provide you with a seamless experience on your next visit! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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9. D

   Dorothy VIP

   New York City13 reviews

   4.0

   Dined on January 25, 2025

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 3

   Atmosphere was divine. Constant club beats a big negative( there are better musical choices for fine dining) . Service was excellent. Food was visually pleasing but tasted just short of average . Our dishes were served luke warm to cold. Great place for drinks at the bar.
   

   HutongResponded on January 31, 2025

   Dear Dorothy, Thank you for your feedback! We’re glad you enjoyed the atmosphere and service. We're always looking to improve, so we'll take your comments about the music and food temperature into consideration. We hope to provide you with an even better experience on your next visit! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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10. J

    Jerry

    New York City2 reviews

    4.0

    Dined on January 25, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Almost every dish exceeded our expectations, original and creative. Mapo tofu could use some improvement. Background music can be muted or chosen more tastefully. Wine menu could have better priced selections.
    

    HutongResponded on January 29, 2025

    Dear Jerry, Thanks for your feedback! We're thrilled to hear you enjoyed most of our dishes. We'll definitely take your suggestions on the Mapo tofu, music, and wine menu into consideration to enhance the experience. Your insights help us grow, and we appreciate your support! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
    

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