Houlihan's - Mt Lebanon

Review summary

1. M

   Michael

   Pittsburgh

   10 reviews

   vip
   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Just a disappointing meal! Salad came first but wasn't halfway done with salad and main course came. So, before we started on main meal it was no longer warm! We ordered an appetizer, and it came after the main meal was delivered! Green beans were drenched in garlic to the point we couldn't eat it, also they were undercooked. We eat here several times a month! Server Eve was attentive and courteous!
   

   Is this helpful?

   Report
2. A

   Arlene

   Pittsburgh

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The server was new bought all food out at same time salad soup and main course. We like to finish our salads and soup before our main meal. Unfortunately, the main meals were cold two of us sent them back and she got the vegetable wrong forgot the cranberries, horseradish sauce for prime rib and stuffing for turkey. The bill came and she got that wrong charge the other couple for one of our drinks. We have gone to houlihans many times and have been very pleased this was not this time. We will go back hopefully with a better result
   

   Is this helpful?

   Report
3. J

   Joanne

   Pittsburgh

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had Thanksgiving dinner there. We arrived 15 minutes early, were promptly seated. We both ordered the Turkey special. Everything was good, the turkey (breast meat) was tender. Their food is always good, and this was not an exception.
   

   Is this helpful?

   Report
4. R

   Ray

   Pittsburgh

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic Thanksgiving dinner! The food was delicious and our waiter, Mike, was great.
   

   Is this helpful?

   Report
5. V

   Vonnie

   Pittsburgh

   19 reviews

   vip
   4.0

   19 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our lunch at Houlihan's was quite tasty and reasonably priced. They had the fireplace lit. It was so cozy on a gray, rainy day.
   

   Is this helpful?

   Report
6. T

   Timm

   Pittsburgh

   3 reviews

   4.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   My wife and I went here to celebrate her birthday with a $15 birthday coupon that she received three days ago. Everything was going great until a band started playing live. They started playing very loud. Luckily they did turn the volume down to a level that allowed us to hear each other if we spoke a bit loud (I'll attribute the music volume for our server bringing me the Salted Caramel Gooey Butter CAKE insted of the Vanilla Bean CheeseCAKE that I actually ordered). Then, when it was time for the check, the server wrote down the Coupon Code to adjust the check. She the came back and stated that we couldn't use the coupon since we already used it on November 14 (the date that my wife received the coupon). She did say that she would talk to the manager. When she came back, she said that the manager applied the coupon "ANYWAY". From that point until we left, the server was very cold and short with us, as though she thought we were lying and trying to rip them off. This end-of-meal experience ruined the whole birthday meal for my wife. My wife and I are very honest people. We've pointed out errors when we have been undercharged in the past. It made my wife very embarrassed and disappointed.
   

   Houlihan's - Mt LebanonResponded on November 19, 2024

   Thanks for visiting us. We're sorry to hear about your experience at Houlihan's - Mt Lebanon. We understand how important special occasions are, especially for birthday celebrations. We apologize for the misunderstanding regarding the coupon and the music volume. We also regret that your server seemed dismissive. We value your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a memorable one.
   

   Is this helpful?

   Report
7. D

   David

   Pittsburgh

   4 reviews

   vip
   4.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I was very disappointed with the new lobster Mac and cheese. While the description says it also has scallops and shrimp, there was one tiny single bite of lobster on top. For $21, I would not recommend. It should be called seafood mac and cheese vs false advertising as a lobster meal.
   

   Houlihan's - Mt LebanonResponded on November 19, 2024

   Thanks for visiting us, Dave! We're sorry to hear that our new lobster Mac and cheese didn't meet your expectations. We understand your concerns about the misleading description and assure you that we take all feedback seriously. We're glad to hear that you found our service satisfactory and found value in your meal. We hope you'll give us another chance to impress you with our seafood offerings.
   

   Is this helpful?

   Report
8. J

   Janelle

   Pittsburgh

   21 reviews

   vip
   5.0

   21 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time with friends and food was great. Noise level a little high.
   

   Houlihan's - Mt LebanonResponded on November 19, 2024

   Hi Nellie, We're delighted to hear that you and your friends had a great time at Houlihan's - Mt Lebanon! It's fantastic to know that you enjoyed our food and found our service to be excellent. We always aim to provide a memorable dining experience for our guests. We do understand that the noise level was a bit high, and we appreciate your feedback as it helps us to improve. We look forward to welcoming you and your friends back soon. Best wishes, Tony Mercurio, GM
   

   Is this helpful?

   Report
9. H

   Helen

   Toronto

   17 reviews

   vip
   4.0

   17 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We always ask for Noah because he is a great server - even remembers our orders from our pre house visits!
   

   Is this helpful?

   Report
10. B

    Beth

    Pittsburgh

    8 reviews

    3.0

    8 reviews

    Dined on November 9, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    Usually we have a good experience at Houlihan. But for some reason that night it was quite busy and the service for our dinners was very slow. I’m going to say this was a one off from our typical dining there. It was bad for our servers to keep up with the demand.
    

    Houlihan's - Mt LebanonResponded on November 19, 2024

    Thanks for the review, pinklavender! We're sorry to hear that your recent experience at Houlihan's - Mt Lebanon didn't meet your expectations. We understand how busy periods can cause delays in service, and we apologize for any inconvenience this may have caused. We're glad to hear that you enjoyed our food and found it to be good value. Your feedback is valuable and we'll certainly take it into account as we strive to improve our service. We hope to have the opportunity to serve you again in the future.
    

    Is this helpful?

    Report