Houlihan's - Lees Summit

Review summary

1. s

   stephanie

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Food tastes like it’s artificial, compared to fresh and natural.
   

   Houlihan's - Lees SummitResponded 5 days ago

   Hey, thank you for taking the time to share your feedback. We're glad to hear that you found our service to be excellent, as we strive to provide the best for our guests. We're sorry to hear that our food didn't meet your expectations. We take pride in our fresh, natural ingredients and your feedback helps us to improve. We hope to have the opportunity to serve you again and provide a better experience. Evan Deegan, Director of Operations
   

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2. T

   Tim

   Kansas City

   2 reviews

   3.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Soup and dessert were great however the main entrees for both myself and my date were well short of expectations. My shrimp scampi especially was very liquid like and a huge turnoff. Our server was terrific which was a highlight.
   

   Houlihan's - Lees SummitResponded 4 days ago

   Thanks for the feedback. We're glad to hear that you enjoyed the soup and dessert at Houlihan's - Lees Summit. However, we're sorry to hear that the main entrees didn't meet your expectations. We strive to provide flavorful dishes and it seems we missed the mark on this occasion. We're also pleased to hear that our service was up to the mark. We hope to serve you again soon for a better experience. Evan Deegan, Director of Operations
   

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3. S

   Sharon

   Kansas City

   1 review

   4.0

   1 review

   Dined on November 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Big problem with the handicap parking and getting in the building. We had to walk a long distance to get into the building because the front door was blocked due to the walkway having wet cement. Our friend is disabled and has a problem walking. There was no information when we arrived that we needed to go t o the back of the building to enter. We frequently go to Houlihans for lunch and dinner and have never had issues in the past. This was not a good experience. Sharon Jacob
   

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4. S

   Sandy

   Kansas City

   2 reviews

   4.0

   2 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   For a Wednesday evening, this place was busy and service was a little slow. Other than that, everything was great!
   

   Houlihan's - Lees SummitResponded on November 13, 2024

   Thanks for the review, SandyM! We're thrilled to hear that you enjoyed your experience at Houlihan's - Lees Summit. We're glad you appreciated our service and found value in our offerings. We're sorry for the slow service on your night, but it's great to know that you still had a good time. We hope to see you again soon! Evan Deegan, Director of Operations
   

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5. B

   Brian

   Kansas City

   1 review

   4.0

   1 review

   Dined on October 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Ordered Fish & Chips which was very good and not over battered, only issue would be the coleslaw which had no flavor at all and was the only disappointment we had.
   

   Houlihan's - Lees SummitResponded on October 14, 2024

   Thanks for visiting us, Brian. We're glad to hear that you enjoyed our Fish & Chips and found them to be very good. We apologize if the coleslaw didn't meet your expectations. We appreciate your feedback and will definitely look into this. We strive to provide a great dining experience and your feedback helps us do just that. We hope to see you again soon at Houlihan's - Lees Summit. Evan Deegan, Director of Operations.
   

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6. T

   Teresa

   VIP

   Kansas City

   33 reviews

   3.0

   33 reviews

   Dined on October 6, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was very good, but slow to arrive. There were a couple of snafus, but the manager came out & took care of it. We'll be back.
   

   Houlihan's - Lees SummitResponded on October 9, 2024

   Thanks for visiting us, Teresa! We're thrilled to hear that you enjoyed the food at Houlihan's - Lees Summit. We apologize for the delay and any confusion with your order. We're glad to know that our manager was able to rectify the situation. Your feedback is valuable and we're looking forward to your next visit. Evan Deegan, Director of Operations
   

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7. K

   Ken

   VIP

   Kansas City

   38 reviews

   5.0

   38 reviews

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall great experience. Appetizers were great, drink were above average. Meals were really good, served hot and just a we finished the appetizers which is always a plus. Desserts were very good and service was outstanding. A good value as well!
   

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8. R

   Royce

   Kansas City

   16 reviews

   3.0

   16 reviews

   Dined on October 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   There was a long wait before our server came over to acknowledge us and take our orders. Food took a while, and I had to get mine remade due to my allergy. Afterwards everything went well and food was good. Turns out our servers first day, but he did a good job overall.
   

   Houlihan's - Lees SummitResponded on October 3, 2024

   Royce, Thank you for taking the time to share your experience at Houlihan's - Lees Summit. We're glad to hear that you enjoyed your meal and found our service satisfactory. We apologize for the initial wait you experienced and the issue with your food. We always aim to deliver the best quality service and food to our valued guests. We appreciate your feedback and will definitely use it to improve. We hope to see you again soon! Evan Deegan, Director of Operations
   

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9. J

   JoAnn

   Kansas City

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service for our party of 10. Very friendly and attentive.
   

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10. D

    Darcy

    VIP

    Kansas City

    10 reviews

    4.0

    10 reviews

    Dined on September 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3

    We visit this place frequently because the food is usually good. It's easy to get in and there's plenty of parking. However, during our recent visit, the waitress seemed preoccupied with a larger party and forgot about us. My husband wanted ketchup for his burger after it was brought to the table, but our waitress didn't return until we were finished and ready to pay. Although she was friendly, it was disappointing that she didn't check on us to ensure our food was satisfactory or if we needed anything else, including drink refills, until the end of our meal. It might be helpful for the supervisor to assign additional help during busy times. Despite this, we still plan to return because the food is consistently good.
    

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