HopCat - Ann Arbor

Review summary

1. R

   Ronald

   Orlando

   25 reviews

   vip
   3.0

   25 reviews

   Dined on November 20, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very slow service, bar and kitchen. Manager jumped in to serve our table! She was awesome! But almost missed our 7:00 show at the Michigan Theater because despite ordering at 5:50 the food did not arrive at our table until 6:45. This is a great local bar and restaurant IF you are not in a hurry. 55 minutes to get food is unacceptable.
   

   HopCat - Ann ArborResponded on November 22, 2024

   Dear Ronald, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as (insert missing details). I would love the chance to follow up with you personally so we can make it right. I can be reached directly at (insert email) or call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Devin
   

   Is this helpful?

   Report
2. L

   LaWanda

   Detroit

   32 reviews

   vip
   1.0

   32 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Not the best experience at all. It took more than an hour to get our food. We watched other people get their food rouse who came after we did. We were advised they were wait a grilled cheese sandwich and a chicken bowl. Once I get the chicken bowl , it was cold along with the soup. The manager Devin did discount our food, but the experience wasn’t the best.
   

   Is this helpful?

   Report
3. K

   Kurt

   Detroit

   1 review

   1.0

   1 review

   Dined on October 23, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Service was terrible, almost nonexistent. Didn’t get anyone to come to our table for the first 20 minutes. Our drinks came late. Food came late. The drinks we ordered the second time came extra late. It took us two hours to have dinner. We were trying to catch a show. Do not recommend. 
   

   HopCat - Ann ArborResponded on October 24, 2024

   Dear Kurt, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as the date and time of your visit and the name of your server. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at scarter@hopcat. Thank you in advance and I look forward to hearing from you soon!
   

   Is this helpful?

   Report
4. J

   Joe

   Detroit

   4 reviews

   1.0

   4 reviews

   Dined on October 15, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We were seated at our table at 6pm. We ordered right away since we had 7:30 show tickets. Our food never came till 7:10. Our waitress kept saying it would be out soon. Needless to say, we gulped down a few bits then had to leave. Very poor experience.
   

   Is this helpful?

   Report
5. R

   Ronald

   New York City

   59 reviews

   vip
   4.0

   59 reviews

   Dined on September 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had dinner here on a Friday night of a football weekend, so place was packed. Party of 3 - we all had burgers, fries and a side. Really good food and service was quick, even with the large crowd. Will definitely come back - good spot in Ann Arbor.
   

   Is this helpful?

   Report
6. J

   Jeff

   Detroit

   74 reviews

   4.0

   74 reviews

   Dined on September 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   Watch out! Understaffed. Not our servers fault but it took 20 minutes to get a draft, a can, and a cocktail from the time we ordered. Rest of experience was good.
   

   HopCat - Ann ArborResponded on September 3, 2024

   Dear Jeff , thank you for telling us about your recent experience at HopCat - Ann Arbor. We look forward to hearing from you!-Devin
   

   Is this helpful?

   Report
7. E

   Elizabeth

   St. Louis

   5 reviews

   vip
   4.0

   5 reviews

   Dined on September 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food choices- so many options and everyone in our diverse group LOVED their choices!
   

   HopCat - Ann ArborResponded on September 3, 2024

   Dear Elizabeth , thank you for telling us about your recent experience at HopCat - Ann Arbor. If there's anything we can do to make it 5 stars please let us know at cross. We look forward to hearing from you!-Devin
   

   Is this helpful?

   Report
8. P

   Praveen

   Detroit

   64 reviews

   vip
   4.0

   64 reviews

   Dined on August 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food has always been good. Have a good selection of beers.
   

   HopCat - Ann ArborResponded on August 26, 2024

   Dear Praveen , thank you for telling us about your recent experience at HopCat - Ann Arbor. If there's anything we can do to make it 5 stars please let us know at mross@hopcatDOTcom. We look forward to hearing from you!-Maya
   

   Is this helpful?

   Report
9. L

   Lisa

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined on August 11, 2024

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   Our server, Jay did not show up well. She complained during our entire visit, not only at our table, but also at the computer terminals next to our table, which dampened the mood! She pushed back when I asked for crispy bacon on my burger saying she can’t guarantee the kitchen would do it. When she forgot a beer that was ordered, she blamed the bartenders for losing the tickets. In addition, she told us she was at her 2nd job, had been up since 7:45am, and was exhausted. The reason I rated the food so low is because your kitchen allowed blackened, dried out bacon to be served to your customer.
   

   HopCat - Ann ArborResponded on August 11, 2024

   Thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at mross@hopcatDOTcom or call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Maya
   

   Is this helpful?

   Report
10. KO

    KOhio

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on June 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great brunch and even though two in our party canceled last-minute, the servers were friendly and attentive to our group.
    

    Is this helpful?

    Report