Heroes West - Joliet

Heroes West - Joliet reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Ashley

   Chicago2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was alright at best, and it was NOT busy. Our appetizers arrived with our meal, and the appetizer platter ordered was received very last, and it took like 45 minutes to get the food. I'd almost be scared of how long it would take had they been busy. Buffalo Shrimp is chewy and seemed frozen and not the same fresh butterflied hand breaded with sauce like it used to be. The after taste almost seemed like they were going bad or freezer burned. Bone in wings were over cooked, Boneless wings were chewy, however the sauces were tasty! Fried pickles, cheese curds, and Burger were tasty, although the burger was over cooked. I'd compare the beef rolls to arbys meat texture except with no flavor, and soggy. (Maybe if they were brought out 1st like a typical appetizer they'd be fresher?) My drink was good but took 20 minutes to receive. Never once were we checked on during eating asking how anything is. You'd think if you have 2 full orders of shrimp with only 2 bites taken out of 2 shrimp (yes we got 2 because we had 7 people and everyone typically loves it, and only ONE beef roll was eaten from the platter, AND a separate order you'd see something was wrong. My family and I used to LOVE coming here. Service used to be impeccable. Food delicious and fast, and it has always been a busier crowd in the past. I hesitated on going because we had a similar experience about a year ago but not nearly as bad as today. A year ago put a bad taste in our mouths, and we wanted to bad for today to be better, but today was the icing on the cake. I dont typically leave bad reviews either, but I also firmly believe that you cannot fix something if you don't know it is broken.
   

   Is this helpful?

2. M

   Michael & Ginger VIP

   Chicago36 reviews

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It's your average bar food. Quick and hot.
   

   Is this helpful?

3. J

   Jennifer

   Chicago7 reviews

   4.0

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Short on wait staff, a few misses with orders and delays but mostly positive experience. Food was excellent.
   

   Is this helpful?

4. M

   Mark

   Chicago13 reviews

   5.0

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great sports bar for watching events. Food is a little high priced but tastes great.
   

   Is this helpful?

5. W

   Winni19

   Chicago3 reviews

   5.0

   Dined on March 6, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Hero’s West is a great place take visitors - excellent staff, management and accommodations.
   

   Is this helpful?

6. O

   Oneofmyfavs VIP

   Chicago18 reviews

   3.0

   Dined on January 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Our servers did a fabulous job of being attentive during a busy Saturday night. They even listened and took extra care checking on ingredients for our food allergies at the table.
   

   Is this helpful?

7. DS

   DarylS VIP

   Chicago6 reviews

   1.0

   Dined on December 10, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited 45 minutes no service asked for servers 3 times. Finally got the manager on the way out. Will not go back
   

   Is this helpful?

8. j

   jrlookalke VIP

   Chicago31 reviews

   5.0

   Dined on October 25, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and service! I had the patty melt, and it was the juiciest! Loved it!!
   

   Is this helpful?

9. DD

   DavidD

   Chicago6 reviews

   5.0

   Dined on May 7, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and lots of it. A little Pricey, but it’s a ton of food. The hamburger I had was unreal.
   

   Is this helpful?

10. OT

    OpenTable Diner

    Chicago2 reviews

    5.0

    Dined on March 19, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very good and great service would love to go back there and invite some friends as well. A great place to eat and have fun with family.
    

    Is this helpful?