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Heroes West - Joliet, Joliet, IL

Heroes West - Joliet

4.4
4.4
14 Reviews
$31 to $50
American

Make a reservation

2 people
10:30 PM
Booked 4 times today

About this restaurant

  • Good for groups
  • Hot spot
  • Good for special occasions
Welcome to Heroes West where we have over 30 TVs, 30 tap handles, and our food is made from scratch DAILY! We can accommodate parties with as little as 10 guests and as many as 300 guests! Make sure to check out our daily food and drink specials, and enjoy a refreshing drink under our patio lights!

Dining areas

Additional information

What 14 people are saying

Heroes West - Joliet reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on all time ratings
  • 4.4Food
  • 4.4Service
  • 4.3Ambience
  • 4.1Value

NoiseModerate

Review summary

AI-generated from verified diner reviews
Heroes West - Joliet boasts "excellent staff, management and accommodations," making it an ideal spot for visitors. Diners rave about the "juiciest" patty melts, generous portions, and a "large variety of beers and drink choices." Despite occasional service hiccups, the attentive servers often go "above and beyond," ensuring a delightful dining experience.

14 Reviews
  1. Ashley

    Chicago2 reviews

    1.0

    Dined 1 day ago

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 3
    Service was alright at best, and it was NOT busy. Our appetizers arrived with our meal, and the appetizer platter ordered was received very last, and it took like 45 minutes to get the food. I'd almost be scared of how long it would take had they been busy. Buffalo Shrimp is chewy and seemed frozen and not the same fresh butterflied hand breaded with sauce like it used to be. The after taste almost seemed like they were going bad or freezer burned. Bone in wings were over cooked, Boneless wings were chewy, however the sauces were tasty! Fried pickles, cheese curds, and Burger were tasty, although the burger was over cooked. I'd compare the beef rolls to arbys meat texture except with no flavor, and soggy. (Maybe if they were brought out 1st like a typical appetizer they'd be fresher?) My drink was good but took 20 minutes to receive. Never once were we checked on during eating asking how anything is. You'd think if you have 2 full orders of shrimp with only 2 bites taken out of 2 shrimp (yes we got 2 because we had 7 people and everyone typically loves it, and only ONE beef roll was eaten from the platter, AND a separate order you'd see something was wrong. My family and I used to LOVE coming here. Service used to be impeccable. Food delicious and fast, and it has always been a busier crowd in the past. I hesitated on going because we had a similar experience about a year ago but not nearly as bad as today. A year ago put a bad taste in our mouths, and we wanted to bad for today to be better, but today was the icing on the cake. I dont typically leave bad reviews either, but I also firmly believe that you cannot fix something if you don't know it is broken.

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  2. Michael & Ginger VIP

    Chicago36 reviews

    4.0

    Dined on February 8, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    It's your average bar food. Quick and hot.

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  3. Jennifer

    Chicago7 reviews

    4.0

    Dined on November 17, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Short on wait staff, a few misses with orders and delays but mostly positive experience. Food was excellent.

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  4. Mark

    Chicago13 reviews

    5.0

    Dined on September 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great sports bar for watching events. Food is a little high priced but tastes great.

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  5. Winni19

    Chicago3 reviews

    5.0

    Dined on March 6, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Hero’s West is a great place take visitors - excellent staff, management and accommodations.

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  6. Oneofmyfavs VIP

    Chicago18 reviews

    3.0

    Dined on January 21, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    Our servers did a fabulous job of being attentive during a busy Saturday night. They even listened and took extra care checking on ingredients for our food allergies at the table.

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  7. DarylS VIP

    Chicago6 reviews

    1.0

    Dined on December 10, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Waited 45 minutes no service asked for servers 3 times. Finally got the manager on the way out. Will not go back

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  8. jrlookalke VIP

    Chicago31 reviews

    5.0

    Dined on October 25, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always great food and service! I had the patty melt, and it was the juiciest! Loved it!!

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  9. DavidD

    Chicago6 reviews

    5.0

    Dined on May 7, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good food and lots of it. A little Pricey, but it’s a ton of food. The hamburger I had was unreal.

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  10. OpenTable Diner

    Chicago2 reviews

    5.0

    Dined on March 19, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Very good and great service would love to go back there and invite some friends as well. A great place to eat and have fun with family.

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FAQs

Heroes West - Joliet is rated 4.4 stars by 14 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
10:30 PM
Booked 4 times today
Google Map for Heroes West - Joliet

1530 Commerce Ln, Joliet, IL 60431-9231

Dining areas

Additional information

  • Phone number
  • Price
    $31 to $50
  • Cuisines
    American, Dining Bar, Sports Bar
  • Hours of operation
    Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Dress code
    Casual Dress
  • Parking details
    Private Lot
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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