Headlam Hall

Review summary

1. J

   James

   County Durham

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Whole experience superb from the initial organisation to the meal. Thank you
   

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2. K

   Kirstie

   Yorkshire

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love going to Headlam Hall. It's a unique, relaxing, old fashioned venue. The Christmas lunch was enjoyable, the food served was to a high standard. More brioche with the parfaiit would have been nice or less parfait. The Christmas pudding was oustanding. However I do feel there were a few missing details during the experience. When being asked to go through to the restaurant it would have been nice to have our drinks carried for us. There wasn't any Christmas crackers to pull on the table and we both thought there was mince pies with the tea and coffee mentioned on the original menu we saw not just a standard chocolate mint. While all team members were polite and happy to help I dont feel anyone went the extra mile to make us feel special. Did anyone wish us a Merry Christmas? Headlam Hall in my mind is the best hotel in the local area but needs to up its game slightly and not sit on its laurels. An enjoyable lunch not spoiled by my expected high standards of the venue.
   

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3. D

   David

   County Durham

   1 review

   3.0

   1 review

   Dined on November 23, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   Very disapointed we were placed in a Bar not a dinning room. Not happy they allow dogs into the bar, as there were diners. I have no problem generally with dogs in the bar - just not with diners. This is the first time in our visits to the restaurant this has happened. However the food was excellant.
   

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4. K

   Kirstie

   Yorkshire

   4 reviews

   5.0

   4 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very enjoyable experience and meal. Lovely venue. Service was very good as the restaurant and bar were quiet. The food was presented beautifully and tasted divine.
   

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5. D

   Daniele

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very special, elegant and classy place Highly recommended
   

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6. H

   Helen

   County Durham

   1 review

   5.0

   1 review

   Dined on October 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff at Headlam Hall were fabulous a d made my mothers Birthday Celebration very special and memorable. We had a fabulous afternoon
   

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7. P

   Philip Stewart

   Yorkshire

   5 reviews

   4.0

   5 reviews

   Dined on October 25, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Good service etc, but need more vegetarian options.
   

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8. I

   Ian

   Yorkshire

   5 reviews

   5.0

   5 reviews

   Dined on October 23, 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Had a lunch here but disappointed with the food. Menu was limited and food only average. It was a complete contrast to the evening meal later that week which was excellent. Setting, ambience and service was however very good on both occasions.
   

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9. k

   keith

   County Durham

   1 review

   2.0

   1 review

   Dined on October 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Sunday dinner was lovely especially the meat however the roasties had been kept warm far too long and were tough.
   

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10. L

    Laura

    Yorkshire

    1 review

    5.0

    1 review

    Dined on October 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful food, excellent customer service, stunning surroundings
    

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