Hard Rock Cafe - Milano

Review summary

1. C

   Charito

   Milan

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect! ambiance and food are good! Service is excelent!
   

   Hard Rock Cafe - MilanoResponded 4 days ago

   Hi Charito, thank you for sharing your experience! We sincerely thank you for sharing your experience at Hard Rock Cafe Milan. We hope to have the pleasure of welcoming you again soon.
   

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2. G

   Giulia

   Milan

   1 review

   3.0

   1 review

   Dined on February 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Abbiamo preso i miniburger sia con il pollo fritto che con la carne macinata, ma da non riprendere perché troppo alta la carne in entrambi i casi e il bacon invece che essere sottile era spesso e alto. La cheesecake la volevamo prendere, ma non è stato possibile perché era per forza da prendere con la copertura ai lamponi. Prezzi alti e cibo che rinviene.
   

   Hard Rock Cafe - MilanoResponded on February 10, 2025

   Buongiorno Giulia, grazie per la sua recensione. Siamo molto dispiaciuti che la sua visita all'Hard Rock Cafe Milan non abbia soddisfatto le aspettative. Abbiamo già provveduto a condividere quanto accaduto con il team in modo da migliorarci sempre e garantire che ciò non accada nuovamente. Ci auguriamo che ci darà un'altra possibilità per un'autentica esperienza Hard Rock.
   

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3. A

   Adrian

   Milan

   1 review

   3.0

   1 review

   Dined on January 18, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Das essen war top, der service war sehr schlecht. Mussten lange auf bedinung warten, hatte rips und wurde nicht mal zum händeputzen etwas gegeben, die WCs bei den Damen wahren alle nass und unbrauchbar.
   

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   Hard Rock Cafe - MilanoResponded on January 20, 2025

   Dear Adrian, We sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
   

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4. V

   Valeria

   London

   1 review

   5.0

   1 review

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time with my nice and nephew and was an amazing lunch out. We had fun and service was excellent
   

   Hard Rock Cafe - MilanoResponded on January 7, 2025

   Dear Valeria, thank you for the lovely review. We are very happy that the experience we offered met your expectations and that you appreciated our Team, it is very important to us! Once again, thank you for the comment and we look forward to seeing you soon at our Cafe!
   

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5. F

   Fotini

   Czechia

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was perfect and food tasty. The ribs were an excellent choice.
   

   Hard Rock Cafe - MilanoResponded on January 5, 2025

   Ciao Fotini, grazie per aver condiviso la tua esperienza! Ti ringraziamo di cuore per aver condiviso la tua esperienza presso Hard Rock Cafe Milan. Speriamo di avere presto il piacere di accoglierti nuovamente.
   

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6. J

   John

   London

   1 review

   3.0

   1 review

   Dined on December 30, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Unfortunately food not of the usual international hard rock standards. Burger was tasteless, cheese rather cold and fries were stale and old.
   

   Hard Rock Cafe - MilanoResponded on January 2, 2025

   Dear John, Thank you for taking the time to share your feedback about your recent visit to Hard Rock Cafe Milan. We are very sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to make things right and restore your faith in our restaurant. Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with a much better experience.
   

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7. L

   Lauren

   VIP

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waiter never even came to my table. We left.
   

   Hard Rock Cafe - MilanoResponded on December 27, 2024

   Dear Lauren, We sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
   

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8. D

   David

   Devon

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was shocking. The Leo Messi chicken burger was very over cooked and dry that I sent it back immediately. The chicken fajitas were also over cooked and dry with only 4 wraps per portion. The waiters almost ignored us and we had to go to the bar to ask for the bill. But the drinks were nice. I was in the Lisbon Hard Rock a month before, a far better experience on all fronts.
   

   Hard Rock Cafe - MilanoResponded on December 19, 2024

   Dear David, we sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
   

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9. F

   Fiona

   Milan

   1 review

   2.0

   1 review

   Dined on November 23, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We both ordered the chicken fajitas. The chicken was bland and unseasoned. It was cold (you’d expect sizzling hot) and the peppers and onions were raw. The presentation of the meal also left a lot to be desired. The guacamole was brown and frankly the sides did not look at all appetising. We also ordered a side of fries which came well before the fajitas and were cold. For over 100€ we were really expecting more.
   

   Hard Rock Cafe - MilanoResponded on November 25, 2024

   Dear Fiona, thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience. Your comments are concerning and certainly not reflective of the standards we strive to maintain. We take all feedback seriously, thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future. Best regards!
   

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10. N

    Nicole

    Berkshire

    3 reviews

    3.0

    3 reviews

    Dined on November 16, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3

    Dined here over the weekend and wasn’t busy at all, staff were rather slow at coming over to serve us. Asked for my burger to be well done and had blood coming out the sides and was making my chips all soggy. Wasn’t a very good experience overall and gutted as been to Hard Rock Cafe before and been great.
    

    Hard Rock Cafe - MilanoResponded on November 19, 2024

    Dear Nicole, thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience. Your comments are concerning and certainly not reflective of the standards we strive to maintain. We take all feedback seriously, thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future. Best regards!
    

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