Local Jones

Review summary

1. S

   Sara

   Denver

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Unfortunately, the service is not supportive of the overall experience. We sat for 25 minutes before our tea arrived and the cocktails we ordered came about ten minutes after or 35 minutes after we ordered. The food arrived sometime after. The server avoided us until the end when it was tip time. The food overall was good, as was the tea. There is something about being ignored for nearly thirty minutes that doesn’t sit well and marred the experience.
   

   Local JonesResponded 1 day ago

   Good day, Sara My name is Max and I'm part of the leadership team here at Halcyon Hotel. Thank you for taking the time to leave us a review. I'd like to apologize for the slow service you received. There's no excuse for this. I'd love to connect with you to further understand the details of your experience. I'd also like to try and make things right with you as well. I'll reach out to you privately. All the best, Max
   

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2. M

   Meredith

   VIP

   Los Angeles

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   This is my third time that I have been to Local Jones. The food was cold! So disappointing.
   

   Local JonesResponded 3 days ago

   Good day, Meredith My name is Max and I'm part of the leadership team here at Halcyon Hotel. Thank you for taking the time to leave us a review. I'd like to apologize for your food being cold. There's no excuse for this. I'd love to connect with you to further understand the details of your experience. I'd also like to try and make things right with you as well. I'll reach out to you privately. All the best, Max
   

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3. S

   Sal

   VIP

   San Antonio

   380 reviews

   5.0

   380 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Trent and Fiona for another amazing experience with gastronomic delights!!!! Happy Holidays!!!!
   

   Local JonesResponded 3 days ago

   Good day, Sal Thank you for taking the time to leave us a great review! We look forward to having you back in with us soon, happy holidays! All the best, Local Jones Leadership Team
   

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4. J

   Julie

   Denver

   39 reviews

   5.0

   39 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always love our visits to Local Jones. The food is great! The service is excellent. And, they always remember us. Feels like home. Thank you :).
   

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   Local JonesResponded on December 6, 2024

   Good day, Julie Thank you for taking the time to leave us a great review! Chuck is a fantastic guy and we're lucky to have him. I'll be sure to pass along this great feedback to him and the rest of our leaders. We look forward to having you back in with us soon! All the best, Local Jones Leadership Team
   

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5. J

   J. F.

   VIP

   Los Angeles

   15 reviews

   3.0

   15 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Essentially, it was too expensive for what it was. Meaning, the food was good, but the ambience was lacking. For two steak and frite meals it was over $90. By the time you add in two glasses of wine, which were not cheap or that good, the total Including tip was $190. For a little more money, we could’ve gone to Shanahan‘s or Ocean Prime or Narrative or any other restaurant that serves quality food but with a much better ambience and lower noise level. We will be not be back anytime soon.
   

   Local JonesResponded on December 4, 2024

   Good day, J.F. My name is Max and I'm part of the leadership team here at Halcyon Hotel. Thank you for taking the time to leave us a review with great feedback. I appreciate you joining us for dinner. I'm glad to see the service and food were good but sorry but sorry to see the experience was hurt by the prices and ambience. We want all of our guests to have a 5-star experience with us. I'd like to try and make this right with you. I'll reach out privately. All the best, Max
   

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6. S

   Sal

   VIP

   San Antonio

   380 reviews

   5.0

   380 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The eggs Benedict’s is a must try local or visiting- the food will not disappoint !!!! Thank you Trent and Alex for excellent service !!!!
   

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   Local JonesResponded on December 3, 2024

   Good day, Sal Thank you for taking the time to leave us a great review! The Benny is fantastic! We look forward to having you back in with us soon! All the best, Local Jones Leadership Team
   

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7. S

   Sal

   VIP

   San Antonio

   380 reviews

   5.0

   380 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A must try Denver Spot. The staff and food are amazing!!!
   

   Local JonesResponded 3 days ago

   Good day, Sal Thank you for taking the time to leave us a great review! We look forward to having you back in with us soon! All the best, Local Jones Leadership Team
   

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8. E

   Ed

   Denver

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Disappointing Thanksgiving meal this year. Slow and spotty service, luke warm food, background music a bit loud. Last year was great. But not so much this year.
   

   Local JonesResponded on November 29, 2024

   Good day, Ed My name is Max and I'm part of the leadership team here at Halcyon Hotel. Thank you for taking the time to leave us a review. I'm sorry to see your time with us was underwhelming. I'd like to connect with you to further understand the details of your experience in hopes that we can make things right with you. I'll reach out to you privately. All the best, Max
   

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9. D

   Daniel

   Denver

   7 reviews

   2.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Thanksgiving dinner- cold turkey and stuffing. The cranberries were bitter, and the mashed potatoes were only lukewarm and lumpy. Hard to mess up Thanksgiving food but they sure did. Desserts were uninspired and average. The pecan pie and pumpkin pie appeared (and tasted) like they had just come from the supermarket’s dessert section. Service was disinterested and generally absent
   

   Local JonesResponded on November 29, 2024

   Good day, Daniel My name is Max and I'm part of the leadership team here at Halcyon Hotel. Thank you for taking the time to leave us a review. I'm sorry to see your time with us was underwhelming. I'd like to connect with you to further understand the details of your experience in hopes that we can make things right with you. I'll reach out to you privately. All the best, Max
   

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10. L

    Laurel

    Denver

    6 reviews

    3.0

    6 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    We went for Thanksgiving dinner. While the food was delicious, the Thanksgiving turkey plates all arrived to our table cold. Food was great. Temperature was not.
    

    Local JonesResponded on December 6, 2024

    Good day, Laurel My name is Max and I'm part of the leadership team here at Halcyon Hotel. Thank you for taking the time to leave us a review. I'm sorry to see your time with us was underwhelming due to your food being cold. There's no excuse for this. I'd like to connect with you to further understand the details of your experience in hopes that we can make things right with you. I'll reach out to you privately. All the best, Max
    

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