Hacienda San Angel Gourmet

Review summary

1. T

   Tom

   VIP

   Vancouver

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Start to finish a great dining experience. Great service, food was top notch, great view of the bay, enjoyed the Mariachi band, topped off with fine desserts.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Wonderful. We are happy that you enjoyed your visit. Thank you for your patronage, for your compliments and for taking the time to leave a review. I will be sure to share your appreciations with the team and the musicians.
   

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2. L

   Luis A

   Lake of the Ozarks

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We have always had Hacienda San Angel as one of our top dining choices on our annual visits to Puerto Vallarta. Unfortunately, our recent experience upon our arrival to the restaurant for our reservations has tainted our desire to return. After arriving and checking in with the host, it took him and four other colleagues 10 minutes to come up with a table, we were then escorted to a table immediately next to the bathrooms (table shouldn't probably be there to begin with given its location). We requested to be assigned another table which took another 10 minutes to find a table in the back of the restaurant. When asking about other open tables, we were told they could not be reassigned. On a more positive note, the food and table service were very good. Too bad that our start of the evening was not consistent with our expectations for such a wonderful restaurant.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Thank you for your patronage over time. I am very sorry that you did not enjoy your visit and that we could not satisfy your expectations. That is frustrating. I am also sorry that one bad night erases all of the good nights. I do give my team credit for all rallying to try to help you when you rejected your table that had been prepared for you. We only had what we had left to choose from. Other tables had been reserved for others so it was just not possible to give you those tables. I am really sorry. Thank you for sharing your experience and letting me know.
   

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3. J

   John

   Sacramento

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful location. The food was amazing the staff were exceptional and the view was wonderful.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Wonderful. We are so glad you enjoyed your visit with us. Thank you for dining with us and for taking the time to share your experience. I be sure to let the staff know their efforts were appreciated.
   

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4. M

   Mark

   Puerto Vallarta

   10 reviews

   4.0

   10 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   As a local Hacienda is always our go to for an old world Mexico experience. It never disappoints..
   

   Hacienda San Angel GourmetResponded 6 days ago

   We are glad you enjoyed your visit. Thank you for your ongoing patronage and for taking the time to leave review.
   

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5. S

   Susan

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We have had the Sunday brunch many times here. This time we were placed in a corner back by a plunge pool with one other 4 top table. There were 5 of us. The service was not up to par as we felt forgotten about back there. After we let them know towards the end of the meal they started showing up. Our reservation was 12:30 pm. We like to eat this kind of buffet at our leisure, but we were told the food would be removed by 1:30. Last we told them when asked if it was a special occasion that it was my husband’s Birthday. They did nothing to make it special while we did see them acknowledging other Birthdays around us. It was our first disappointment with Hacienda San Angel .
   

   Hacienda San Angel GourmetResponded 6 days ago

   I am so sorry. Thank you so much for sharing your experience so that I can address this with my team. Thank you for your patronage and thankfully you have experienced that we can do better. Your enjoyment and feedback matter so thank you for taking the time to let us know.
   

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6. OT

   OpenTable Diner

   Palm Springs

   10 reviews

   3.0

   10 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Have been going here for years. Today was a disappointment. Food was ok but limited variety of choices compared to earlier years. The servers were very disorganized, often 3 different ones asking us the same questions. Even though we made reservations months ago, we had to wait and when we were seated, it was off to a corner at a wobbly table. The violinist was loud and played incessantly the whole time; Like nails on a chalkboard. This will be our last visit.
   

   Hacienda San Angel GourmetResponded 6 days ago

   Thank you for your patronage. I am sorry you did not enjoy us as in the past. I will talk to the team to explore but regarding the selection and the music...I have added more to the buffet than what was offered before and Moises is the same violinist that has been playing for 10+ years for our seasonal buffet. I will absolutely address the wait you described as that is not acceptable and I don't want that to repeat. I apologize again and I am glad you have had better experiences here to remember.
   

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7. M

   Mark

   Chicago

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best dining experience we've in Vallarta this season! Arturo and his crew gave very attentive service. He checked with chef to make sure delicious poblano pepper was gluten free and excellent sea bass as well so we could share it. Mariachis beautiful with singers, even played a request! Worth every peso!
   

   Hacienda San Angel GourmetResponded 7 days ago

   Maravilloso. We are so happy that you enjoyed your dinner and your visit overall. Thank you for dining with us and for taking the time to share your experience. I am going to share your appreciation with the team and the musicians so they know how their efforts were appreciated.
   

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8. N

   Nathan

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, amazing ambiance! Great experience for a birthday dinner for my boyfriend. Highly recommend! Raul was also an amazing server and made us feel special :) Will definitely come back!
   

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   Hacienda San Angel GourmetResponded 3 days ago

   We are so happy you had such an enjoyable experience. Thank you so much for dining with us and for taking the time to give a review.
   

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9. B

   Brian

   VIP

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   1st time going to Hacienda San Angel and it definitely won’t be our last time. The food , wine, service and Ambiance were all spectacular. Definitely a place worth going for a special occasion
   

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   Hacienda San Angel GourmetResponded on March 1, 2025

   We are delighted that you enjoyed your visit. Thank you so much for choosing to dine with us and for taking the time to give us a review. I will share your compliments with the kitchen and the team so they know their efforts were appreciated.
   

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10. J

    John

    Puerto Vallarta

    1 review

    5.0

    1 review

    Dined on March 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Exceptional food, lovely location, and very inexpensive. Can’t wait to go back!
    

    Hacienda San Angel GourmetResponded on March 1, 2025

    We are glad you enjoyed your visit here. Thank you for dining with us and for taking the time to leave a review. You are the first person to say we are inexpensive though and I love it.
    

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