Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. J

   Jim

   Palm Springs

   8 reviews

   vip
   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner. Wonderful service and ambiance outside with the guitar player was outstanding. We really enjoyed our meals
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Jim, We are delighted that your recent experience at Grapefruit Basil was 5-star! We appreciate your comments on the excellent dinner, wonderful service and outstanding ambiance! We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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2. S

   Susan

   Palm Springs

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience was lovely, the staff very accommodating and the food delicious! We enjoyed ourselves immensely and will definitely be back.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Susan, We are thrilled that you enjoyed your recent experience with us. Your feedback on the lovely ambiance, accommodating staff and delicious food is truly appreciated. It was our pleasure to have you as our guest. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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3. K

   Kathryn

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The grapefruit basil martini was sweeter than I last remembered . The crabcake not as good .. Our entrees were great!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 6 days ago

   Hi Kathryn, Thank you for your most recent visit. We're sorry to hear that this experience didn't match your prior one. We truly value your feedback. We hope to have the opportunity to provide you with a better experience next time. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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4. L

   Lara Seph

   San Diego

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Ambience, Food, Service. Thank you for a great experience celebrating my Anniversary!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 6 days ago

   Hi Lara, We are delighted that your recent anniversary celebration with us was 5 star! Thank you for letting us know how much you enjoyed the ambiance, food and service. It was our pleasure to have you with us for such an important occasion. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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5. L

   Linda

   Palm Springs

   16 reviews

   2.0

   16 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very disappointed in this restaurant. We expected far more from a Tommy Bahamas branded resort. From the beginning, the meal was not up to expected standards. The water had a most peculiar taste. I asked for another glass but it was the same taste. Therefore, I had nothing to drink until the meal was half finished because we didn't get our drinks order until then. The drinks themselves were not noteworthy. One of the worst Mai Tai's I've ever had. Nothing like the one from the restaurant on El Paseo. The Colada was virtually undrinkable. Simply awful. The Halibut tacos were very good but the accompanying tortilla chips tasted like chlorine. The Eggs Benedict were cold and the ham was tough. The service was slow. We will not be returning.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 6 days ago

   Hi Linda, Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your experience at Grapefruit Basil was disappointing. We pride ourselves on providing an exceptional experience, and it's clear that we fell short during your visit. Your experience is not reflective of our standards, and we appreciate your candidness, as it helps us to improve. Thank you again for your valuable feedback. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. A

   Allison

   Phoenix

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Staff and service were lovely! Ambiance was nice. Food just didn’t match up. Skirt steak was very tough to chew through, got a nice jaw workout though.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 6 days ago

   Hi Allison, Thank you for sharing your experience with us. We appreciate your compliments on the staff, service and ambiance, but we are truly sorry to hear about the disappointing skirt steak. Please know that your feedback is truly valued, as we continuously strive to improve the guest experience. We hope to have the opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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7. C

   Carol

   Palm Springs

   45 reviews

   vip
   5.0

   45 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   WOW! New menu with a variety of delicious choices! Lobster chowder is back with a little twist, steak tacos with just a hint of heat, lobster and grilled shrimp salad…yummy! All served with pure joy and professionalism by Josie. Check it out!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 6 days ago

   Hi Carol, Thank you for your 5-star review! We're thrilled that you enjoyed the new menu items and the twists on old favorites. We especially appreciate your shoutout for Josie! We look forward to having you back with us again soon. Many thanks, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. D

   Deborah

   Manitoba

   10 reviews

   5.0

   10 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grapefruit Basil is outstanding with food quality, presentation and creativity. Service by Jacob was professional, attentive and knowledgeable. He shared that he was excited about the new menu items and encouraged us to come return. The ambiance is romantic, easy to have conversations and visit. For special occasions or brunch or happy hour Grapefruit Basil definitely is the best dining experience!
   

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   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on November 12, 2024

   Hi Deborah, We are thrilled that your recent experience with us was 5-star! Your wonderful feedback on the food, ambiance and especially the service by Jacob is truly valued. It was wonderful to have you as our guests. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. M

   Mark

   Los Angeles

   1 review

   1.0

   1 review

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Ordered our meal and waited 35 minutes for us to be told they were out of the main dish ordered. Not returning.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on November 13, 2024

   Hi Mark, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with us. This is certainly not the level of service we strive for at Grapefruit Basil. Please know we will address this with our team to ensure it doesn't happen again. We would love the opportunity to make things right and provide you with the exceptional experience you deserve. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. Y

    Yvonne

    Seattle

    5 reviews

    vip
    3.0

    5 reviews

    Dined on November 11, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 3

    Basic food, lots of loud kids, light issues, not enough menus for our party of three but an excellent server!
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on November 13, 2024

    Hi Yvonne, Thank you for the feedback on your recent dining experience with us. We pride ourselves on providing an exceptional experience, and it's clear that we fell short during your visit. Please know that your feedback is taken seriously and we will work to address your issues. We hope you will allow us another opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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