Granite City Food & Brewery - Franklin

Review summary

1. L

   Lucy

   VIP

   Orlando

   82 reviews

   5.0

   82 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Buffalo shrimp and City wings were great. Tried one of the holiday specials- pork tenderloins with mashed potatoes and carrots and it was very good. Carrots were too sweet and I would’ve preferred them prepared without. Sydney was an excellent and friendly server. Very nice that she wore a festive retro Santa sweatshirt on Christmas Eve🎄🎅🏾🤶🏻
   

   Granite City Food & Brewery - FranklinResponded 2 days ago

   Hi Lucy! Thank you for your wonderful review of Granite City! We're thrilled to hear that you enjoyed the buffalo shrimp, City wings, and the holiday special. We appreciate your feedback about the carrots, and we'll certainly look into it. We're also glad to hear that you were provided excellent service! Your kind words mean a lot to us, and we hope to see you again soon for another great experience!
   

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2. T

   Thomas

   VIP

   Tampa

   21 reviews

   4.0

   21 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our Server Ezrah was excellent & attentive! Disappointed there were no plates (at end of Buffet Table) available when arriving few minutes (after 11M) early for 11:15 reservation for Holiday Brunch Buffet so we could get started. All in all… experience was okay TJF
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Hello Thomas, Thank you for your feedback! We're glad to hear that Ezra provided excellent and attentive service during your visit to Granite City. However, we apologize for the inconvenience of not having plates available at the buffet when you arrived. Your comments are valuable, and we will take action to look into this issue with our team to ensure a smoother experience in the future. We appreciate your support and hope to welcome you back for a better experience!
   

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3. W

   Will

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Especially sweet for the holidays! The food was delicious and plentiful at the buffet. Our server was so kind and attentive. She did an incredible job!
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Hi Will! Thank you for your fantastic review of Granite City! We're thrilled to hear that you enjoyed the delicious and plentiful buffet, as well as the kind and attentive service from our team. Your positive feedback truly motivates us to keep delivering memorable experiences. We look forward to welcoming you back for more delightful meals in the future!
   

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4. P

   Peter

   Nashville

   9 reviews

   5.0

   9 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. service was on point and good food. All around awesome
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Hi Peter! Thank you for your amazing review of Granite City! We're delighted to hear that you had a great experience and that our service and food were on point. Your feedback is invaluable to us, and we will share your kind words with the team. We look forward to welcoming you back for another awesome visit soon!
   

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5. c

   claire

   Nashville

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Exceeded expectations for the costs and extremely good service
   

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6. k

   kim

   Nashville

   21 reviews

   5.0

   21 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jackson was knowledgeable about the menu and helped answer all of our questions. He was also kind to deal with a group of rowdy friends getting together.
   

   Granite City Food & Brewery - FranklinResponded on December 17, 2024

   Hi Kim! Thank you for your fantastic review of Granite City Brewery! We're delighted to hear that Jackson provided knowledgeable and kind service, especially with a lively group. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another great visit soon! Cheers!
   

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7. K

   Kwame

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We usually brunch here after my husband's company's annual Christmas party. The items on the brunch buffet were limited from what they used to be in the past. My daughter and I wanted to order from the menu but we're informed that orders wouldn't be processed u til 1:00 (our reservation was at 12:00). Our server informed us that he would be 'around' because his family came in. My family and I have decided to find another place to brunch next year.
   

   Granite City Food & Brewery - FranklinResponded on December 17, 2024

   Hi Kwame, Thank you for sharing your experience at Granite City Brewery. I'm sorry to hear that the brunch buffet was limited and that the service did not meet your expectations. Your feedback is important, and I will ensure our team looks into these concerns. We truly appreciate your input and hope to have the chance to serve you and your family better in the future. Thank you for your understanding!
   

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8. K

   Kathy

   Tahoe

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time. The server was great. Food was perfect.
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Hi Kathy! Thank you for your wonderful review of Granite City! We're thrilled to hear that you had a great time and that our server and food met your expectations. Your feedback is important to us, and we will share your kind words with the team. We look forward to welcoming you back for another fantastic experience soon!
   

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9. E

   Elizabeth

   Nashville

   42 reviews

   4.0

   42 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food very good, service so-so. Ordered soups, salads and apps.
   

   Granite City Food & Brewery - FranklinResponded on December 15, 2024

   Hello Elizabeth, Thank you for your feedback! We’re pleased to hear that you enjoyed the food at Granite City Brewery. However, we apologize that the service did not meet your expectations. Your comments are important to us, and we will certainly look into this matter with our team. We appreciate your insights and hope to provide you with a better experience on your next visit. Best regards, The Granite City Brewery Team
   

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10. C

    Carrie

    VIP

    Atlanta Metro

    30 reviews

    3.0

    30 reviews

    Dined on December 11, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    The service was outstanding and for that alone, I would try this restaurant again. The food was unimpressive. My chicken sandwish had little flavor and was tough. The large nachos were literally without any flavor at all. Steak was order and not available which happened on Monday as well. Definitely needs improvement.
    

    Granite City Food & Brewery - FranklinResponded on December 12, 2024

    Hi Carrie, Thank you for sharing your experience at Granite City Brewery. I'm glad to hear that you found the service outstanding. However, I apologize that the food did not meet your expectations, particularly the chicken sandwich and nachos. Your feedback is vital, and I will ensure our team looks into these issues to improve our offerings. We appreciate your input and hope to have the opportunity to serve you again with a better experience in the future. Thank you for your understanding!
    

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