Granite City Food & Brewery - Franklin

Review summary

1. K

   Katherine

   Louisville

   9 reviews

   5.0

   9 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time here after a volleyball tournament. Great good and outstanding service. We will definitely come back.
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Thank you for the wonderful review, Katherine! We're thrilled to hear that you had a great experience at Granite City Brewery after your volleyball tournament. Outstanding service and great food are what we strive for, and we're delighted you enjoyed both. We look forward to welcoming you back for another fantastic visit soon! Cheers!
   

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2. B

   Bruce

   Nashville

   21 reviews

   vip
   3.0

   21 reviews

   Dined on October 20, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Overall rating has gone down! Food quality - ie: Prime Rib quality has gone down compared with previous visits. Fewer vegitable & dessert choices. Service was Great!!
   

   Granite City Food & Brewery - FranklinResponded on October 21, 2024

   Hi Bruce, Thank you for your feedback about your recent visit to Granite City Brewery. We’re glad to hear you enjoyed the service but are sorry to learn that the quality of the Prime Rib and the variety of vegetable and dessert choices did not meet your expectations this time. We value your input and will share your comments with our kitchen team to help us improve. We hope to welcome you back soon for an enhanced experience that reflects the quality we strive for. Thank you for sharing your thoughts!
   

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3. J

   Jessica

   Nashville

   12 reviews

   vip
   2.0

   12 reviews

   Dined on October 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   place has gone downhill since we last attended. Dirty, cluttered and just not appealing at all. the food was tolearable. we aren't coming back.
   

   Granite City Food & Brewery - FranklinResponded on October 14, 2024

   Hi Jessica, thank you for your feedback about your recent visit to Granite City Brewery. We’re truly sorry to hear that your experience did not meet your expectations, particularly regarding cleanliness and the overall atmosphere. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. We value your input and hope you might consider giving us another chance in the future to provide a better dining experience. Thank you again for sharing your thoughts!
   

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4. B

   Brandi

   Atlanta Metro

   11 reviews

   2.0

   11 reviews

   Dined on October 12, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food mediocre, waiter was less than enthusiastic, may have had a bad day- nice fella. Idaho nachos great. Sirloin salad great. Had empty glasses 1/2 meal. Advertised breakfast DAILY until 1 pm but when asked they told us that was incorrect.
   

   Granite City Food & Brewery - FranklinResponded on October 14, 2024

   Hi Brandi, thank you for taking the time to share your thoughts about your visit to Granite City Brewery. We’re glad you enjoyed the Idaho nachos and sirloin salad, but we sincerely apologize for the overall experience not meeting your expectations, especially regarding the service and the misinformation about our breakfast hours. Your feedback is essential, and we will address these concerns with our team. We hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding!
   

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5. C

   Christine

   Nashville

   16 reviews

   vip
   4.0

   16 reviews

   Dined on October 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter Christian was friendly, effecient and knowledgeable about the menu. Food is always good. Great place for happy hour.
   

   Granite City Food & Brewery - FranklinResponded on October 6, 2024

   Thank you for your kind words, Christine! We're thrilled to hear that you had a great experience, and that Christian provided friendly and efficient service. It's wonderful to know that you enjoy our food and the happy hour atmosphere. We appreciate your support and look forward to welcoming you back for another enjoyable visit soon!
   

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6. C

   CINDY

   Nashville

   6 reviews

   vip
   5.0

   6 reviews

   Dined on October 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunch with daughter in laws. Nice lunch outside.
   

   Granite City Food & Brewery - FranklinResponded on October 6, 2024

   Cindy, thank you for your wonderful review! We're thrilled to hear that you enjoyed a nice lunch outside. It's always great to create memorable moments with loved ones. We look forward to welcoming you back for more delicious meals and good times!
   

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7. R

   Randi

   Nashville

   8 reviews

   vip
   5.0

   8 reviews

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing. The service and the food and drinks. Adom is a awesome
   

   Granite City Food & Brewery - FranklinResponded on October 1, 2024

   Randi, thank you for your amazing review! We're thrilled to hear that you had a fantastic experience at Granite City Brewery. Adan truly is a gem, and we're glad his service made your visit enjoyable. We appreciate your kind words about our food and drinks, and we look forward to welcoming you back for another great time soon!
   

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8. J

   Julie

   Atlanta Metro

   42 reviews

   4.0

   42 reviews

   Dined on September 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Enjoyed our meal and the service was great! Had no idea it was part of the hotel however it was a really nice experience. Will definitely return again.
   

   Granite City Food & Brewery - FranklinResponded on October 1, 2024

   Thank you for your review, Julie! We're thrilled to hear that you enjoyed your meal and found the service at Granite City Brewery to be great. It's wonderful that you had a nice experience, and we appreciate your feedback about the unexpected hotel connection. Our team works hard to create memorable moments for our guests, and we look forward to welcoming you back for another enjoyable visit soon! If there's anything we can do to enhance your next experience, please let us know.
   

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9. J

   Jennifer

   Nashville

   9 reviews

   3.0

   9 reviews

   Dined on September 22, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   After being seated, we waited 10 minutes for a server. He just brought water. We waited to be asked about our order. No one gave any acknowledgement or instructions to just go help ourselves. I asked our server about menus, he said only buffet available, even though tables around us obviously ordered off the menu. Totally confusing start. Our reservation said we were celebrating our anniversary, never mentioned. Food was decent, but not great. the only saving grace today. We've had WAY better experiences in the past.
   

   Granite City Food & Brewery - FranklinResponded on September 23, 2024

   Hi Jennifer, thank you for sharing your experience at Granite City Brewery. We sincerely apologize for the confusion and the delay in service during your visit. It’s disappointing to hear that we didn’t acknowledge your anniversary, and we understand how important that is. Your feedback about the buffet and menu options is valuable and will be addressed with our team. We appreciate your past support and hope to provide you with a much better experience next time. Thank you again for your feedback!
   

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10. J

    Jerry

    Las Vegas

    10 reviews

    5.0

    10 reviews

    Dined on September 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and the service were both great. Very enjoyable evening 
    

    Granite City Food & Brewery - FranklinResponded on September 20, 2024

    Jerry, thank you for your wonderful review! We're thrilled to hear that you had a great experience with both the food and service at Granite City Brewery. Our team works hard to create enjoyable evenings for our guests, and your kind words truly inspire us. We look forward to welcoming you back for another fantastic visit soon!
    

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