Giano Restaurant

Review summary

1. S

   Steven

   Philadelphia8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Enjoyable and delicious evening at Giano. Service was mostly impeccable (though it took forever for the after-dinner cappuccinos to arrive). Food was superb--artfully presented, bright flavors. And good advice on the wines. Only downside was annoying repetitive music--should work on the playlist. But, despite that, we'd go back for sure.
   

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2. M

   Maureen

   New York City1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The place is very beautiful, the food great, but the staff was amazing!!
   

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3. R

   Robert VIP

   Los Angeles31 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A classy, hip date night restaurant with outstanding food and service. Extremely attentive staff, cute pajama-like outfits for the hostesses. One thinks of the W Hotel, where this restaurant is located, to be very corporate. This was different - and the food qualities miles above normal hotel food. The complementary dessert ball-like tarts were the best desserts of our Rome trip. Red Snapper light and tasty, the pasta rich and just the right amount of tomato sauce and spices, appropriately al dente. Just excellent!
   

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4. QL

   QLINE

   Tokyo2 reviews

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and the services are all gracefully prepared
   

   Giano RestaurantResponded on March 3, 2025

   Dear QLINE, Thank you for choosing to stay with us. We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more! Best wishes and kind regards, Grazia Menna Quality Manager
   

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5. S

   Shannon

   New York City8 reviews

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Excellent food but inattentive service. We dined on a quiet Sunday night with only a few other guests. I mentioned when making my reservation that we were celebrating our 25th wedding anniversary and it was not acknowledged or celebrated by the restaurant.
   

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   Giano RestaurantResponded 6 days ago

   Dear Shannon, I fully respect your feedback and I thank you for taking time to write it down. Celebrating special moments with our guests is important to us and I apologize that we did not fulfill that expectation during your visit. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. Please know that your comments will not go unheard. We hope to see you again. Sincerely yours, Grazia Menna Quality Manager
   

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6. R

   Raoul

   Orlando64 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Disappointed to have made reservations for brunch as per the information on OpenTable. Only to find out they had stopped serving brunch months ago.
   

   Giano RestaurantResponded 6 days ago

   Dear Raoul, Ifully respect your feedback and I thank you for taking time to write it down. Maintaining clear communication towards our guests through the multiple online channels is important to us and I apologize that we did not fulfill that expectation during your visit. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. Please know that your comments will not go unheard. For this reason, let me invite you back to our hotel to give us the chance to surprise you with our delicious brunch. We hope to see you again. Sincerely yours, Grazia Menna Quality Manager
   

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7. W

   Walter VIP

   New Orleans29 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great food. I liked the atmosphere. Not a greatvalue, particularly wine, but it is a pri restaurant.
   

   Giano RestaurantResponded on March 3, 2025

   Dear Walter, Thank you for choosing to stay with us at W Rome! We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more! Best wishes and kind regards, Grazia Menna Quality Manager
   

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8. S

   Simon

   London1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, and tasty food, however, one of the meals was salty. Would recommend to everyone.
   

   Giano RestaurantResponded on March 3, 2025

   Dear Simon, Thank you for choosing to stay with us at W Rome! We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more! Best wishes and kind regards, Grazia Menna Quality Manager
   

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9. M

   MILTOS

   San Francisco2 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food in a nice, cozy place. Service was excellent. Surely will visit again.
   

   Giano RestaurantResponded on March 3, 2025

   Dear MILTOS, Thank you for choosing to stay with us at W Rome! We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more! Best wishes and kind regards, Grazia Menna Quality Manager
   

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10. P

    Peter VIP

    Toronto25 reviews

    5.0

    Dined on February 13, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    This was a really nice fine - intimate dining areas, fantastic service (pietro) and an interesting menu that was definitely not same old same old
    

    Giano RestaurantResponded on March 3, 2025

    Dear Peter, Thank you for choosing to stay with us! We are delighted that your visit was a truly memorable experience. Pietro and we all look forward to welcoming you back to surprise you some more! Best wishes and kind regards, Grazia Menna Quality Manager
    

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