French Rotisserie Cafe

Review summary

1. C

   Clare

   London

   10 reviews

   2.0

   10 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We were very disappointed with the food, we have eaten here previously, and it was always great, but last night it was substandard. The mussels were stringy and the steak was overcooked even though I asked for v rare. The servers kept trying to clear the table even though we were not finished.
   

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2. M

   Mark

   Palm Springs

   64 reviews

   vip
   3.0

   64 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Excited to try this restaurant based on the reviews. First I must say this was lunch, so maybe not indicative of dinner. They have good recipes I believe, based on what we tasted. The cooks let them down in this case. One of us had a 1/2 chicken. Flavor was good, but the breast was an almost sawdust dry. The fries were tasty, and the mustard sauce with mushrooms was a delight. One of us saw what looked like a Croque Monsieur with ham and a gooey cheese grilled on slices of bread. It looked delicious. However, the ham sandwich ordered off the menu was a cold sandwich with cold brie cheese, and stale bread that was crumbly and not fresh. Couldn't eat the bread. The ham was very good, as were the cornichons. The wait-staff were kind but not effusive. We each had a glass of wine: one a chardonnay from Languedoc, ,and the other a red blend from the same region. Cost of the wine was $10 each, which we thought was a great price point. Cost was not cheap - it was $$76 incl. tax, plus a $14 tip. We might go back for dinner, but probably not for lunch again.
   

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3. K

   Karel

   Hawaii

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent French cuisine and ambience as well as the service. This will definitely be on our dining list when we visit.
   

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4. V

   Vanessa

   Los Angeles

   162 reviews

   vip
   5.0

   162 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   French rotisserie is the true traditional French bistro experience. This restaurant serve the best escargots in the valley. Our server Jean Luques was excellent and the atmosphere is always jovial. We enjoyed tremendously the duck a l’orange and the beef bourguignon. A perfect casual dinner!
   

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5. K

   Katy

   Palm Springs

   14 reviews

   vip
   3.0

   14 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Server was very abrupt when she advised my friend that the credit card had expired. She dropped it on the table and walked away. A better way to handle this would have been to quietly ask for another credit card. My friend, who I had just introduced to the restaurant, was embarrassed and will probably not return. The same server then came and told us we needed to leave immediately as they needed our table. One of the reasons our dinner took so long was the issue with the credit card. We waited a good ten minutes before she returned for another card. We go to the French Rotisserie about 3 times a month and bring new people almost every time. This was disappointing experience to say the least.
   

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6. M

   Marcia

   Palm Springs

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service, very friendly owners an$ a large and delicious selection of French cuisine.
   

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7. A

   Agnes

   Palm Springs

   73 reviews

   vip
   5.0

   73 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, great service. A real gem! Best pate and chocolate mousse outside of France. Must visit.
   

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8. L

   Linda

   Palm Springs

   26 reviews

   vip
   4.0

   26 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The reservation was for 11.15 but I was advised on arrival that they don’t actually open until 11..30. Service was courteous and attentive. Food was French Provincial and good.
   

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9. J

   Jan

   Palm Springs

   19 reviews

   vip
   5.0

   19 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The place is charming, the food amazing! Our wait person was Heather and a true delight, very attentive. Nice portions and great presentation. Have been there before and this place does not disappoint… fine dining without the stiffness and high prices… make reservations
   

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10. R

    Robert

    Palm Springs

    7 reviews

    vip
    1.0

    7 reviews

    Dined on November 13, 2024

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 3

    We’ve been coming to French Rotisserie for years - always enjoyed the great food and excellent evening service. They have a French man there who is a particularly skilled and considerate server. We decided to try it at lunch this season with their new all day menu. Big mistake! We had a busboy who STANK of perfume. I’ll never understand why restaurants don’t have a no perfume / cologne policy for staff who interact with the public. People with allergies to those chemicals feel sick when they smell it. Anyway, this busboy made a habit of leaning over the table and getting right into our faces to ask questions. It took a long time for the food to arrive, even though there were only 3 other tables occupied. When it did arrive, we noticed right away that the sandwiches were much smaller than the one served at dinner time a few weeks ago - despite the fact that the sandwiches are the same price at lunch or dinner. When I started eating my beef sandwich, I noticed right away that there was no cheese (was listed as having cheese). We thought it was an odd coincidence that our friend who ordered it at dinner a few weeks ago noticed that his had no cheese too. I decided to mention it to the server. The owner came over and said he heard that there was a problem with the sandwich. I told him there was no cheese in it. He insisted on having me show him the insides of both pieces of bread since apparently he didn’t believe me. He said “oh” and went away. There was no apology, no attempt to offer me another sandwich, no discount of even a few dollars on the bill. Then, to add insult to injury, the owner reported me to Open Table as not having honored my reservation. As I told Open Table, I informed him personally of the name and that we had a reservation. I want to clarify that we had no problems with the server that afternoon. He was efficient (assuming the food delay wasn’t caused by him) and professional.
    

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