Four Seasons Hotel Austin

Review summary

1. B

   Brit

   Austin

   6 reviews

   4.0

   6 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The service was wonderful once the tea time started—we had a little confusion upon arriving (no one to direct or greet us, had to track someone down to ask where the tea service was held). The food and beverage options were lovely—an impressive array of sweet and savory bites. This is one of the most affordable afternoon tea services in town, and even being at the Four Seasons, very relaxed and approachable!
   

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2. J

   Jeffery

   VIP

   Las Vegas

   10 reviews

   5.0

   10 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The entire experience was amazing from start to finish. The staff is wonderful and the drinks matched the energy of the decor/them.
   

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3. A

   Allison

   Austin

   1 review

   5.0

   1 review

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most amazing time at hidden flask. I highly recommend any chance that you have to make a reservation take it. You won’t get a better drink, experience, or view of the city where it’s still later back and not overly crowded.
   

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4. D

   Din

   VIP

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Drinks were stellar. Service was top notch.
   

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5. R

   Ramya

   San Francisco

   12 reviews

   3.0

   12 reviews

   Dined on December 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   We went to the speakeasy bar-hidden flask. The ambience was great but the drinks were extremely mediocre for $20-22 each. It’s definitely a one time experience.
   

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6. K

   Kali

   VIP

   Austin

   23 reviews

   3.0

   23 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Nothing about the tea service felt like a special holiday tea service except for the chocolate disc on one of the treats that said Merry Christmas. Overall the experience was fine but not worth the expense and not what I would expect from Four Seasons. Sadly, all the “holiday” experiences I’ve done this year with the Four Seasons have been disappointing - just not what I’ve come to expect over the years.
   

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7. A

   Alyssa

   Austin

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I hate to leave bad reviews but this place needs serious feedback. We had a reservation for 8:30. We show up at 8:27 and the concierge has to check you in and someone from the speak easy comes down to get you. It took her almost 30 minutes to come down and get us. 30 minutes of just standing there! Finally someone come gets us and does not apologize. Then they try to seat us outside in the rain, but then finds us a table inside. One person in our group doesn't drink and she asks our server if they make any mocktails and they simple just say "no, we don't do that here." He does not offer her any soda or anything. Just tells her no. On top of that, the decor was cheap and cheesy. It's literally just a hotel room they put some tables and chairs in. Nothing special, not worth the wait and terrible service.
   

   Four Seasons Hotel AustinResponded on December 16, 2024

   Alyssa, we’re sorry to hear about this experience. We regret to see there was miscommunication about reservation timing that impacted your arrival experience. While we do begin the evening with a brief tour of the entire space (including the outdoor patio and views) we apologize if this was off-putting. We certainly are happy to create exciting offerings for a wide variety of guest preferences and are deeply saddened if this was not the impression. Thank you for taking the time to share this feedback as we strive to create a memorable experience for all. We sincerely apologize if we missed the mark during your visit. If you could please contact me directly, we’d love the chance to make it right. – Corah Fuentes, Hidden Flask Manager, 512-478-4500
   

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8. c

   carrie

   Austin

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience! Will definitely look for opportunities to join again.
   

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9. S

   Stephanie

   VIP

   Austin

   7 reviews

   5.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great time! We loved our cocktails and the bites, especially the goat cheese gelato. Darly was awesome and made our anniversary extra memorable!
   

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10. D

    Dawn

    VIP

    Austin

    8 reviews

    5.0

    8 reviews

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience, especially for the holiday - different!
    

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