Fogo de Chao - Oklahoma City

Review summary

1. M

   Madison

   VIP

   Oklahoma City

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The restaurant was understaffed. My drinks were forgotten TWICE… it took forever for each meat to come out and the salad bar was pretty empty. Some of the meat was over cooked or too salty. They were not ready for such a busy holiday night. The manager checked on us several times and made sure the staff was putting in the orders on time (even though I had to ask 3 different servers about my drinks) but it was chaotic. The experience was completely different from when we went to the one in Dallas. We don’t know if we will be returning to this one. For the money, it was not worth it.
   

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2. P

   Patty

   Oklahoma City

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's a beautiful Restaurant, the Service in excellent and the food is delicious. We enjoyed it.
   

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3. H

   Harry Ernest

   Tampa

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was excellent for both myself and my girlfriend. Enjoyed the salad bar, and the food experience was great. Enjoyed the evening and experience.
   

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4. E

   Esmerait

   Oklahoma City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   The food was delicious and the restaurant was very beautiful. However the service has room for improvement. Everything was great. Until one of the servers came over and told the gentleman serving us meat “ they don’t understand you, you don’t have to talk to them”. I did inform him that that was not necessary or true. My guest’s and I all spoke English. To add insult to injury our waiter ignored us the rest of the night. We flagged a different waitress down for help. Overall no matter how delicious the food is the service ruins the experience.
   

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5. A

   Adam

   Oklahoma City

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   2nd time we went to this restaurant after being disappointed 4 months ago thinking they would fix issues. Oops. Walked in for our reservation on time. No one was at the stand. Manager walked up after 2 minutes and asked if we had been greeted. We said no and he said he would go get someone. After someone finally sat us, she said she would get the waitress and then kept bringing things like bread and water and taking our drink options because waitress was not ready. Waitress showed up 10 min later and by that time a couple was sat at the table right next to us because as it seemed for this $$$& restaurant, only had one waitress. She said since we were next to each other she would just tell both at the same time how the restaurant worked. Another person brought us a drink menu and as they handed the menu apologized for it being dirty. But still handing it over. Maybe it’s a Sunday after Christmas or whatever, but for a place not even a year old with a great track record elsewhere, idk, disappointing. Waitress said to try the bacon on the salad bar and a person handling food at the salad bar said that there was not going to be bacon. That’s something people working should know. Did not see all cuts of meat, the sides were bland and huge gaps in between the servers. 2 strikes and I don’t see a 3rd in the future. Will stick to competitors who seem to want the business. If I am paying for the experience, I’d like to enjoy it.
   

   Fogo de Chao - Oklahoma CityResponded 2 days ago

   We're sorry we missed the mark for you again during your visit. We aim for a seamless and enjoyable dining experience, and it's concerning to hear about the delays and discrepancies. Our team would like to address your concerns and discuss how we can serve you better. Please reach out through our website contact form. Thank you.
   

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6. M

   Mark

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience for our Anniversary. Manager Luis Franco was amazing!!
   

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7. L

   Lincoln

   Oklahoma City

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Food was EXTREMELY over cooked, dry, and chewy. All of the meats were terrible.
   

   Fogo de Chao - Oklahoma CityResponded 2 days ago

   We're sorry to hear that your experience fell short of our standards during your visit, Lincoln. Our aim is to deliver high-quality cuts, and it’s concerning to learn that this wasn't the case for you. Please reach out to us through our website contact form to address your concerns and work toward a better experience in the future. Thank you.
   

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8. B

   Brittany

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience! Our server, Mo was amazing and Dante made our night! They both provided stellar service!
   

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9. B

   Brian

   Oklahoma City

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   I would agree with some of the other reviews about the service not being very good. My wife decided to order off the menu instead of opting for the typical all you can eat meat option. Our waiter could not speak English very well, so we had a hard time explaining that we did not want two of the regular specials. Our waiter ghosted us after taking the initial order. We had to flag down another waitress to get our water glasses filled. We had to continue to reach out to other wait staff when we needed a to go box for my wife’s dinner and get the final check. I don’t expect anything from the restaurant based on the reviews. It is not worth a return trip based on the service level. The food was good, but dealing with service issues did not make me want to go back.
   

   Fogo de Chao - Oklahoma CityResponded 2 days ago

   Thank you for sharing your experience with us. We're sorry that our service didn't meet your expectations, especially when it came to communication and attentiveness. Ensuring our guests feel well-served is important to us. Please reach out via the contact form on our website so we can address your concerns and improve your experience. Thank you.
   

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10. T

    Timothy (Trent)

    Oklahoma City

    1 review

    1.0

    1 review

    Dined 6 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    We had a hard time even getting waters at the table. The service was very poor. They didn’t bring our sides out until we were done eating for after 30 minutes. The salad bar was sparse and they did not restock it. We went up three times and they didn’t have lettuce for salads. Very disappointed. $275 for four people should bring a better service.
    

    Fogo de Chao - Oklahoma CityResponded 5 days ago

    We regret to hear that your experience did not meet expectations. The challenges with service and the Market Table you mentioned are concerning. Our team would like to address your concerns directly. Please reach out through our website contact form so we can work to improve your next visit. Thank you.
    

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