Fogo de Chão - Oak Brook

Review summary

1. L

   LaShone

   Alabama

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First time having brunch. Pretty good!! Could be helpful yo have a second omelet line.
   

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2. S

   Sandra

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had such a great experience, our server Elija was amazing, he would come by often and ask if we were ok and if we wanted a specific cut of meat he would get it for us, the only complaint would be the drink we ordered, a Long Island Iced tea the glass it came in was very small the ice took most of the space, but it was delicious but I would not order again I would very much recommend the food and I can’t wait to visit again
   

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3. J

   Jose

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at Fogo de Chão was absolutely phenomenal! From the moment we arrived, Alison, the host, made us feel welcome and ensured everything was perfectly arranged for our group. She was incredibly helpful and attentive, setting the tone for a wonderful evening. Our waiter, Mark, was exceptional—he truly went above and beyond. He anticipated our needs before we even had to ask, kept everything running smoothly, and made sure our glasses were never empty. The food was delicious as always, and the service elevated the entire experience. A huge thank you to Alison and Mark for making our visit unforgettable. We’ll definitely be back soon!
   

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4. N

   Noe

   Orlando

   10 reviews

   1.0

   10 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Extremely awful experience. Went to celebrate an anniversary and it went terrible. No one acknowledged the occasion or even attempted to care. Was sat and ordered drinks right away. The drinks took well over 25 minutes to show up. During this time the waitress made no attempt to even come to the table and say anything. When the drinks finally showed up she said sorry they took a while and dropped them off. From that point on it seemed like she avoided us. A manager did come and comp the drinks which was nice but the issue remained with the lack of attention from the waitress. When she did come, she asked if we would like more bananas to which we said yes please. Several other people asked us if we wanted more bananas to which we said our waitress said she was bringing some. We regretted saying that because she never came back. The only time she did was to clear plates once she saw that a manager brought over our check. We frequent several fogos. This was our first and last time at the Naperville location. I can understand being busy with large parties but I feel that the experience and service should be equal for a party of two as it was for other large parties. The server left so much to be desired during our visit. I was extremely disappointed and embarrassed that I picked this location to celebrate a very important milestone in life.
   

   Fogo de Chão - Oak BrookResponded 1 day ago

   We sincerely apologize for your experience during this special occasion. It’s unfortunate to hear about the lack of attention and service that left you disappointed. We aim to provide exceptional service to all guests, regardless of party size. Please contact us through our website to discuss your experience further and work toward regaining your trust. Thank you.
   

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5. D

   Denise

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Not good too loud too cold poor service crowded —-
   

   Fogo de Chão - Oak BrookResponded 1 day ago

   It's concerning to hear that your visit didn't meet our standards regarding comfort and service. We aim to provide a welcoming and attentive environment for our guests. Our team would like to address your concerns and work towards a better experience. Please reach out via our website contact form so we can assist further. Thank you.
   

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6. J

   Jeff

   VIP

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   I’ll get more detailed on yelp and google but this was bad. When you have your card on green and no gauchos don’t stop by for more than 10 minutes when the restaurant isn’t crowded. When you have to ask the server for clean plates, drink updates, that’s bad: It was more than disappointing. They need to call the Coral Gables location and ask for tips on how to run this operation.
   

   Fogo de Chão - Oak BrookResponded 4 days ago

   We are sorry to hear about the challenges you encountered during your visit, Jeff. It's important to us to provide attentive service, and your experience should not have been as you described. Please reach out to us through our website contact form so we can address your concerns and work toward improving your experience. Thank you.
   

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7. J

   Jason

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was terrible. We were there for 2 hours and they only came around with the meat 4 times. We asked for specific types of meat they said it will be right over they never came back. We will never be back. We will be going back to Chama Gaúcha Brazilian Steakhouse they are amazing!
   

   Fogo de Chão - Oak BrookResponded 1 day ago

   It's disappointing to hear about your experience, Jason. We aim to provide timely and attentive service, and it's concerning to hear this wasn't the case. Our team would like the opportunity to address your concerns further. Please reach out through the contact form on our website, allowing us to work toward a better experience for you. Thank you.
   

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8. M

   Maria

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Cristian was the best. He was attentive to our needs. He made our wedding anniversary celebration with the kids extra special!
   

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9. n

   nancy

   VIP

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a Christmas set together with past and present work friends. We were eight people and had a great table. Food was delicious. Service was excellent. It was a great time for all. Happy holidays.
   

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10. M

    Mariana

    Chicago

    6 reviews

    5.0

    6 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    We had a reservation for 7:30 and although we were all there we didn’t get seated until 8:12 which was a bit disappointing. Aside from that everything was great, service ambiance and food.
    

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