Fogo de Chao - North Irving

Review summary

1. C

   Clay

   VIP

   Dallas

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   This is the 2nd time at this location and the service was horrible again. I will not be returning for a 3rd time.
   

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2. OT

   OpenTable Diner

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Unfortunately, the meats that were brought out to us were not well cooked either extremely rare or extremely well done. We arrived at 4:30 and found that we probably should’ve waited longer because what we were getting was not good quality beef. The service however, was outstanding, although our many of our waiters were not easy to understand because of their thick accents, but we’re very very pleasant. It looked like the manager. An older gentleman was doing his best to maintain this atmosphere and quickly direct service to handle plates to get fresh plates and things like that so again service was great Beef was not unfortunately I wish it would’ve been a better experience as I’ve eaten at this franchise many times and not at this location, though it’s too bad.
   

   Fogo de Chao - North IrvingResponded 5 days ago

   Thank you for sharing your feedback about your visit. While we're pleased to hear the service met your expectations, we're sorry the quality of the cuts was not to your satisfaction. We're committed to improving your experience and would appreciate if you could reach out to us through the contact form on our website. Thank you.
   

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3. M

   Matt

   VIP

   Dallas

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal, attentive staff, wonderful experience!
   

   Fogo de Chao - North IrvingResponded 6 days ago

   We're thrilled you had such a wonderful experience with us, Matt! Your kind words about our team are greatly appreciated. We hope to welcome you back soon!
   

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4. C

   Cory

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   

   Fogo de Chao - North IrvingResponded 5 days ago

   We're thrilled to hear everything was great, Cory! We hope to welcome you back soon. Thank you for sharing your enthusiasm!
   

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5. F

   Francie

   Oklahoma City

   2 reviews

   5.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible!! Wait staff was BEYOND nice!! And the food was just…🤤🤤🤤🤤🤤🤤🤤🤤🤤🤤! My mom and 11 y/o son absolutely loved it too!!! We will be back very soon!!
   

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   Fogo de Chao - North IrvingResponded on December 11, 2024

   Thank you for sharing your wonderful experience, Francie! We're overjoyed that you and your family loved the visit. Excited to see you all back soon! We recommend joining Fogo Rewards to unlock exclusive member benefits and more.
   

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6. M

   Michael

   VIP

   Dallas

   11 reviews

   2.0

   11 reviews

   Dined on December 9, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was ok. Service was lacking. Took time until we were initially greeted by the server. Never saw the server again until the end of the meal. Meat service was very slow and a lot of meats came out cold. Do not plan to go back to this location in Irving.
   

   Fogo de Chao - North IrvingResponded on December 10, 2024

   We're sorry to hear about your experience, Michael. It’s concerning to learn that our service did not meet your expectations and that there were issues with the temperature and timing of the cuts. Our team is eager to address this with you directly. Please connect with us through our website contact form so we can work toward a better experience. Thank you.
   

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7. H

   Humberto

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente día , todo estuvo perfecto y el servicio fenomenal.
   

   Fogo de Chao - North IrvingResponded on December 9, 2024

   Estamos encantados de que hayas disfrutado de un día excelente con nosotros, Humberto. Gracias por tus amables palabras sobre el servicio. ¡Esperamos verte de nuevo pronto!
   

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8. W

   Wesley

   VIP

   Dallas

   6 reviews

   3.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We arrived 20 min early for our reservation, but we were seated 35 min after our reservation. The table we were sat at was in the corner with no access for the meat to be served to the person in the corner. When we got sat we waited a while before we decided to go to the salad bar and just start eating because no one showed up to take our drink order. When we did get our drink order taken my cocktail never showed up, so I ordered it again, it finally showed up at the end of the meal when I was about to ask for the check. Then when they gave me the check they had both cocktails I ordered on it but I only received one at the end. Then they brought me a second check for the entire table saying it was my other check. We only had 5 people not 10. They did try to charge me for 10 but I absolutely was checking everything as it was very unorganized. The food was great though I will say very delicious. They definitely need to reorganize the seating so they have full access to all the customers. Maybe go to one of there other locations.
   

   Fogo de Chao - North IrvingResponded on December 10, 2024

   Wesley, thank you for sharing your experience. It's concerning to hear about the seating arrangement and delays you faced, as we aim for attentive and efficient service. We appreciate your feedback on the delicious food. Please contact us via our website form so we can address your concerns and ensure a better experience next time. Thank you.
   

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9. B

   Brad

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Dinner loved the seating area on the backside of the bar with the fire pit, spectacular
   

   Fogo de Chao - North IrvingResponded on December 6, 2024

   Thank you for sharing your thoughts with us, Brad! We're thrilled you enjoyed the seating area by the fire pit. We look forward to welcoming you back soon!
   

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10. M

    Marko

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined on December 1, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3

    Food overall was lacking in flavor. Our waiter after the initial visit we only saw at bill time. The gauchos were very attentive and came back with what we asked for. Not impressed with this location.
    

    Fogo de Chao - North IrvingResponded on December 5, 2024

    Thank you for sharing your thoughts. We regret that your visit didn't meet our expectations, especially regarding the flavor and service. While the gauchos were attentive, we aim for a consistently high standard. Please reach out via our website contact form so we can address your concerns and enhance your future experiences. Thank you.
    

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