Fogo de Chão - Burlington

Review summary

1. B

   Basil

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Memorable Christmas dinner outing. Adults and kids had fun
   

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2. N

   Nancy

   Greater Boston

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Never go to this place on a holiday! They are amateurs! The guy managing the seating was a disaster and there was an unnecessary crowd waiting. We sat at a table and we were basically ignored for drinks. We asked twice for drinks and didn't get them until we had finished eating. I never experienced such chaos! Very disappointing!
   

   Fogo de Chão - BurlingtonResponded 1 day ago

   It's concerning to hear about your experience, and we're sorry we didn't meet your expectations on your visit. Our team aims to provide efficient service at all times. Please reach out to us through our website contact form so we can address your concerns. Thank you.
   

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3. M

   Melanie

   VIP

   Greater Boston

   46 reviews

   4.0

   46 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was Christmas Eve, so it was busy and bustling. At first we had too much attention, with 4-5 servers constantly checking on us. Within about 20 mins that dropped off sharply and it was hard to find anyone to refill our water or bring cheese rolls. The food was excellent and we enjoyed ourselves.
   

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4. K

   Kimberly

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I just wanted to take a moment to express our gratitude for the fantastic brunch we had at your establishment. We reserved a table for a party of 10, and everything from start to finish was truly amazing! A special thanks to Richard, who was fantastic and attentive throughout our meal. He catered to our every need and even helped us take a photo to remember the occasion! Thank you for making this experience so memorable. We will definitely be back soon!
   

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5. P

   Paul

   Greater Boston

   13 reviews

   2.0

   13 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   This Brazilian Steakhouse was not the best. They ran out of two different beers and also Rosé. How do you run out of wine? The sides at the "great table" where not that great. Some of the meats were great others not so much. The waiters did not work as a team and asked the same question more than once nor did they communicate well (with us or eachother). Example, were we asked 3 times if we wanted dessert / coffee after we ordered said dessert / coffee. My party and I called this uncontrolled chaos. I have been to other Brazilian Steakhouses and while chaotic it was controlled and run well, not here. It was nice to try but I do not recommend nor will be going back.
   

   Fogo de Chão - BurlingtonResponded 1 day ago

   We aim to provide a smooth and enjoyable dining experience, and we're sorry to hear about the challenges you faced during your visit, Paul. Our team would appreciate the opportunity to learn more and address your concerns. Please reach out via our website contact form. Thank you.
   

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6. M

   Mark

   Greater Boston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place. The GM, Renalto is amazing. His entire staff is outstanding. Very welcoming and friendly.
   

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7. D

   Debbie

   Greater Boston

   36 reviews

   5.0

   36 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our work Christmas lunch here and it was fantastic. Everyone was so helpful and professional. Iliana was the best server we had. She was friendly, professional and recommended various meats to us.
   

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8. S

   Silas

   Greater Boston

   11 reviews

   3.0

   11 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Overall, our experience at Fogo de Chão was mixed. While the food was good, as Brazilians, we were a bit disappointed that not all the traditional cuts of Brazilian meats we expected were available. The ambiance, unfortunately, detracted from the meal—it was overly crowded, with servers frequently bumping into us and our guests. Adding to the confusion, we were assisted by four different servers throughout the evening, making it unclear who to turn to when we needed help. Despite noting specific seating preferences when making the reservation, we were placed near a service station. This resulted in our guest being exposed to constant loud noises from dishes, conversations, and general service activity, making the experience far from ideal. Moreover, no one checked in on us during the meal, suggesting that the reservation notes were either ignored or overlooked. Service felt chaotic and disorganized, which made an otherwise promising evening fall short.
   

   Fogo de Chão - BurlingtonResponded on December 9, 2024

   Silas, thank you for sharing your feedback with us. We truly value your insights on the cuts offered and are sorry to hear the service and seating didn't meet expectations. Your comments about the ambiance and assistance are important to us. Our team would like to address these concerns further, so please reach out via our website's contact form. Thank you.
   

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9. J

   Jeff

   VIP

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a wonderful time celebrating a couple birthdays for me and my teenage son!! Charmine, our waitress was amazing! She did a masterful job of serving us!! Thank you Fogo for making my birthday super special!
   

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10. A

    Arundhati

    VIP

    Greater Boston

    7 reviews

    5.0

    7 reviews

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Awesome food great service from all the staff. Really love it
    

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