Fogo de Chao - Rosemont

Review summary

1. d

   daniela

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We are frequent costumers and today for our surprise the meat service was not at its best. Yes I do recommend to go there but get your self familiar with the meat cuts and ask for your choices since often is only chicken and pork available. Once requested I had the chance to enjoy beef cuts.
   

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2. R

   Ron

   Chicago

   39 reviews

   vip
   4.0

   39 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Service was beyond fantastic. Love the salad bar. Made a reservation, arrived a little early and was seated a few minutes before actual reservation time.
   

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3. G

   Ginger

   Chicago

   2 reviews

   vip
   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our actual waiter never came to the table until we order after dinner drinks to verify the cocktail. Instead, a multitude of different waitstaff had to be flagged down for any type of service (water, drinks, PLATES, the check - which we asked for 3x and no one could bring it). We should have been tipped for enduring the lack of service. Truly awful.
   

   Fogo de Chao - RosemontResponded 1 day ago

   We're sorry we missed the mark for you, Ginger. It’s important that our guests receive attentive service, and it's concerning this was not your experience. Our team would like to address your concerns and work toward a better visit. Please reach out through our website contact form. Thank you.
   

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4. L

   Lisette

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   I pointed out that I was celebrating two birthdays and had ordered a cheesecake, with the expectation that it would include a candle, a tradition that had been observed in previous years. Regrettably, this did not occur, and the overall experience was uncharacteristically uninspiring. It's worth noting that the Downtown Location has consistently handled such situations effectively. This year's experience was a departure from the norm. Additionally, I requested a table near the restroom Im expecting, no special arrangements made.
   

   Fogo de Chao - RosemontResponded 1 day ago

   We apologize that your recent visit didn't meet your expectations, Lisette. We understand your disappointment regarding the missed birthday candle and table arrangement, which are important details for special celebrations. Please reach out to us through our website contact form so we can address your concerns and work toward a more memorable experience. Thank you.
   

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5. S

   Sheena

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. We didn’t feel rushed even though we came in about 915. We had plenty of time to eat, and enjoy.
   

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6. N

   Nicolas

   Miami

   10 reviews

   vip
   1.0

   10 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I always go to Fogo Di Chao in Chicago, first time to the Rosemont location. So disappointed. Service was bad, servers rude, late, took more than 10 mins to bring water, when the meat started to come, they were rushing us at the point that they spills meat juices on 3 of us, in our pants and in the table cloth as well. Mashed potatoes were cold to be eaten and besides all of that, the meat you could tell if was not fresh from the grill, it was all reheated, flavor was bad in some cuts. A bad experience, I would never come back to Fogo di chao Rosemont. Ever.
   

   Fogo de Chao - RosemontResponded 1 day ago

   Nicolas, we're sorry to hear your visit to our Rosemont location was disappointing. Our goal is to provide attentive service and high-quality cuts, and it's concerning to learn this was not your experience. Please reach out through our website contact form so we can address your concerns further and work toward providing you with a better experience. Thank you.
   

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7. G

   Glenn R

   Chicago

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service at this location was incredible. The different meats cooked the way you like and the serving staff remembered how you like the meat cooked. They even offered us a free dessert because we just got married a week ago. I will definitely be back at this location.
   

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8. M

   Mitsui

   Dallas

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service was absolutely horrible. Very slow, did not take drink orders. Too concerned about just giving us meat and getting us out.
   

   Fogo de Chao - RosemontResponded 6 days ago

   We truly regret that your experience didn't align with our commitment to excellent service, Mitsui. It's concerning to hear that drink orders were missed and service seemed rushed. Please contact us via our website's form so we can address these concerns and discuss how we can improve your next visit. Thank you.
   

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9. G

   Gregory

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have never been disappointed dinning at Fago De Chao . First time at Rosemont. I must say our young people sometimes get a bad rap. But I can honestly say that , this young service staff was on point. Very attentive, professional. The staff is what made this dinning experience a delight.
   

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10. P

    Peter

    Chicago

    3 reviews

    vip
    5.0

    3 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I always enjoy dining at Fogo de Chao, whether it be for the market table (an outstanding value at lunchtime), which many vegetarian friends also enjoy, or the full churrasco experience. Today's meal was truly outstanding, with lamb chops and filet mignon cooked to perfection. They will prepare the meats to any desired doneness. The signature picanha is also always good. The service today at their Rosemont location was outstanding with the expert aid of the general manager Carlos, who is always friendly and helpful, and several very attentive staff. Will be returning soon!
    

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