Fogo de Chao - Plano

Review summary

1. D

   Don

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was first class! Reservation through open table made wait time non existent.
   

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2. T

   Tara

   Phoenix

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We waited 45 min past our reservation time, we had to ask several time to get the meat service. Service was very slow.
   

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3. T

   Terry

   Dallas

   7 reviews

   vip
   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   What a nightmare of an experience for a Thanksgiving dinner. Our table was left without any service. The tables near us were being served and proceeded food, while our table got nothing. I asked to speak to a manager 4 times and waited another 20 minutes before getting any assistance; then a manager didn’t come. Absolute horrible experience for my family and guests that were with me. It got so bad that my server stopped coming over because, presumably, she was tired of hearing me ask to be served and me showing her how all the tables around me had plenty of food, while my kids plates were empty and clean. What little food we got was good, but the service and the management (or management representative) response was equally lacking. We have went to this restaurant every Thanksgiving for years, but based on this years service - it’s the last.
   

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4. D

   Daniel

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding dining experience! Great food and the staff was amazing! My favorite restaurant!
   

   Fogo de Chao - PlanoResponded 1 day ago

   We're thrilled you had such an outstanding experience, Daniel! Your comments about our team's service and the food mean a lot to us. We look forward to welcoming you back to your favorite restaurant soon!
   

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5. J

   Jennifer

   Detroit

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I love to dine here the food is fabulous and Thanksgiving dinner was no exception. Service was great & the entourage of meats to our table was endless. My only complaint was they ran out of turkey & stuffing 😳 and because of where we were seated I never did see when it was rejuvenated on the buffet and never did get to try either of them. Still we left ‘stuffed’ and enjoyed our meal. Probably won’t be my #1 choice in the future for Thanksgiving because of the missed Turkey.
   

   Fogo de Chao - PlanoResponded 1 day ago

   Thank you, Jennifer, for your warm words about our fabulous offerings and attentive service. We're pleased you enjoyed your Thanksgiving dinner, despite missing out on the turkey and stuffing. Your feedback is important, and we hope to welcome you back for another satisfying experience soon.
   

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6. K

   Kellie

   Dallas

   21 reviews

   1.0

   21 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We were put at a table that was in the way of the kitchen and servers. Ordered wine and tea, had to ask 2 people to get it because waitress forgot it. Ordered cake and coffee- took over 30 minutes to get the cake. Ordered a second glass of wine- never got it. Asked for check and apparently they gave ours to another table so had to wait even longer. Then the machine they give is to pay on got frozen. Not a good experience at all!
   

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7. M

   Maria

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our go to celebration restaurant! We love this place!!!
   

   Fogo de Chao - PlanoResponded 1 day ago

   Thank you, Maria! We're thrilled to be your go-to spot for celebrations. We look forward to welcoming you back for more memorable moments!
   

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8. T

   Ting Ting

   Dallas

   2 reviews

   vip
   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Service continues to be excellent but the meat quality is really poor and super salty. 　
   

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9. J

   Jordan

   Miami

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our one year anniversary and we were greeted warmly and given so much kind service. The food was amazing and everyone was very professional. They treated us with a beautiful dessert for free. We will definitely be back next year!
   

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   Fogo de Chao - PlanoResponded 2 days ago

   Thank you, Jordan! We're thrilled you chose to celebrate such a special occasion with us and enjoyed the warm service and delicious food. It's wonderful to know the dessert added to your anniversary experience. We look forward to welcoming you back next year!
   

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10. L

    Lawanda

    Dallas

    5 reviews

    4.0

    5 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    We had a nice dinner. Some of the beef was really tough and the roasted chicken that I had was so crispy it was brittle.
    

    Fogo de Chao - PlanoResponded 4 days ago

    We appreciate your feedback on your dinner, Lawanda. We're pleased to hear you enjoyed your meal, though we're sorry the beef and chicken didn't meet expectations. Our team would like the chance to discuss your experience further, so please contact us via our website. We hope to see you again soon.
    

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