Fogo de Chao - Long Island

Review summary

1. M

   Mary

   New York City

   10 reviews

   vip
   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff made the experience even better! The food is always on point!
   

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2. M

   Maryna

   New York City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s my 5th time at this place but first so disappointed! Food wasn’t good and servant wanted to get $54… more , adding “Saturday lunch” to my check. Very upsetting
   

   Fogo de Chao - Long IslandResponded 3 days ago

   We apologize for the disappointment during your recent visit, Maryna. Our team strives for high-quality service and dining experiences. We would like to address your concerns about the food and billing. Please reach out through our website contact form so we can assist further. Thank you.
   

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3. O

   Oscar

   New York City

   8 reviews

   vip
   3.0

   8 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   I have been to many Fogo de Chaos and love them. This location tends to slow down with the food and leaving people to wait too long for food to come out. Other locations are better. This Carle Place location should pick up its standards. It’s not the first time I experienced this at the place. Too bad.
   

   Fogo de Chao - Long IslandResponded 4 days ago

   We appreciate your loyalty to our restaurants, Oscar, and are concerned to hear about your recent experience at our Carle Place location. Consistent and timely service is our priority. We'd like to address your concerns and improve future visits. Please contact us through our website's contact form. Thank you.
   

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4. r

   rocco

   New York City

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Went for Thanksgiving dinner and the place was packed. We wanted to try the different meats but it seemed the same guy with chicken/bacon kept coming by as well as a cheese guy. I had to ask for the filet mignon guy to come by. Drinks took forever as it looked like they had just one bartender working. The place is pretty big so perhaps a quieter night would be a better experience.
   

   Fogo de Chao - Long IslandResponded 4 days ago

   Thank you for sharing your experience during your Thanksgiving visit. It's concerning to hear the variety of cuts was not as expected, and we understand your concerns about service delays. Our team would like to learn more about your visit. Please contact us through our website so we can work toward a better experience. Thank you.
   

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5. M

   MC

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server Camille was so solicitous, superlative, and effervescent with her service. It was an stress-free Thanksgiving meal my family had ever had. The selections of menu was definitely different from the traditional; however, the change was delightful! We chose the Churrasco Experience & Waygu menu. I enjoyed the lamb tremendously, the beef selections were very salty on their top layers, but the inner layer were good; when I expressed my lamb as solely my preference, Camille made it possible! She also ensured that the cocktails were curated for my dietary preferences. Ms. Jenny Melo, Customer Representative, was very attuned to all her servers’ services and very hands on in ensuring a wonderful experience for the diners have on their Thanksgiving or any occasion. My entire family had a wonderful experience… highly recommend…and will be coming back again! KUDOS to Camille and Ms. Jenny Melo for our first time at Fogo de Chai- Long Island a sublime experience.
   

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6. A

   Annie

   New York City

   16 reviews

   5.0

   16 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice option instead of having to host at home for the holiday. They could stand to have less tables.. 3 of the 4 of our party.. kept having our chairs bumped through out our meals. Very tight seating . Service was very attentive. You could see and feel the team work.
   

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7. m

   myshel

   New York City

   12 reviews

   3.0

   12 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I have been here a few times before , but this time was different . It’s on a holiday -meaning very busy . One of the waiters -hit me in the head by accident , our server was very delayed ..not too attentive -that premium Brazilian drink -was wayyy to minty ..the food( meat) wasn’t coming around how it usually does and the restaurant was extremely cold .
   

   Fogo de Chao - Long IslandResponded 4 days ago

   Thank you for sharing your feedback with us, myshel. We regret that your recent visit didn't meet the standards we've set from your past experiences. We strive for attentive service and a comfortable environment, and it's concerning this didn't happen for you. Our team would like to connect with you to address these concerns. Please reach out through our website contact form. Thank you.
   

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8. Z

   Zhanna

   New York City

   14 reviews

   vip
   1.0

   14 reviews

   Dined on November 24, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was horrible !! Had a reservation and still waited over an hour to be seated. Once seated, our waitress came by once to bring drinks. Never came back to provide any sides nor refill drinks. Asked another waiter to send over our waitress. Nada. We literally got up and asked the bartender to refill our drinks after waiting over 30 minutes. We also watched as the servers went from table to table serving the meat and just skipped our table entirely. Occasionally they would come by with what was left over after serving everyone else. Manager never even came by to apologize. No one even thought to maybe bring a dessert by to say sorry. The bartender served us towards the end of the evening and was very nice and helpful. But up to that point we were mostly ignored even after asking several times.
   

   Fogo de Chao - Long IslandResponded on November 25, 2024

   We're sorry that your experience fell short of our expectations, Zhanna. Our team strives for attentive and prompt service, and it's concerning to hear about the delays and oversights you faced. Please reach out via our website contact form so we can address your concerns and work toward a five-star experience. Thank you.
   

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9. J

   Jonathan

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, delicious food, will be going back!
   

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10. M

    Mark

    New York City

    6 reviews

    2.0

    6 reviews

    Dined on November 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    This is the 4th time going and the be never got all the meat on the list. The only thing they bring out is the garlic beef and pinchana. You can ask for the other stuff but they don’t bring it out. Waste of experience.
    

    Fogo de Chao - Long IslandResponded on November 20, 2024

    We're sorry that your experience with our cuts didn't meet your expectations, Mark. Our team is committed to offering a variety of cuts to all our guests. We invite you to reach out through our website contact form so we can discuss this further and enhance your next visit. Thank you.
    

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