Fogo de Chao - Chicago

Review summary

1. c

   chad

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointed with this meal. 1st it took forever to get plates for our meat. About 10 minutes. I almost got up and grabbed the plates myself. My husband had to ask the manager for refill on his drink because he sat without a drink for too long. He cannot eat his meal without something to drink. It was our anniversary dinner. We were not asked if we were celebrating anything. I mentioned to the manager about how tough the meat was and that my daughter was only eating the from the market table because of how horrible the meat was. Filet mignon should not have gristle and each piece we had was full of gristle. My husband ate only chicken because the steak was so terrible. This meal was a very disappointing expensive meal. We have dined at other Fogo restaurant locations and have never had such a terrible meal. Very upset about the terrible steak served at this restaurant!!!!
   

   Is this helpful?

   Report
2. G

   Guadalupe

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The Services was very poor. We requested things time and time again. Our waitress was simply not present. Perhaps the fact that it was Christmas had something to do with it. However, I did see that other waiters and waitresses were much more proactive. Even to get the check took a long time. Our waitress simply had an attitude of “I don’t care”
   

   Fogo de Chao - ChicagoResponded 1 day ago

   We're sorry to hear about your experience during your recent visit. Our aim is to offer attentive and efficient service to every guest, and it's concerning to learn this wasn't the case for you. We’d like to discuss this further and ask that you reach out through our website's contact form so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
3. G

   Gabrielle

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   I know it’s Christmas Day, but the service was off. We got there 15 minutes before our table reservations, but wasn’t seated until 30 minutes after the table reservations have passed. Sometimes we had to request more than one time for different meats to be brought to our table. We were there over an hour before we were able to get the lamb brought over to our table. The only chicken that they brought over to our table was wrapped in bacon. We had three people with us who didn’t eat pork. We asked for a different kind of chicken to be brought over to the table, it was never brought over. It was eight of us. I tipped $140 making the total 791.50. However, I didn’t agree with the service, but I will never stiff the service person from a tip.
   

   Is this helpful?

   Report
4. E

   Eric

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First off we had a 6:15 reservations we got there early and the place was packed but they seated us immediately the service was amazing the food was amazing great selection highly recommend we return on next visit management was wonderful meat was tender and seasoned wonderfully it’s an experience I highly recommend
   

   • 

   Is this helpful?

   Report
5. S

   Shana

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   This Christmas was my first time going. It was great, my kids loved it as well. Definitely will be back
   

   Is this helpful?

   Report
6. G

   Gerard

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined here (party of 3) on Christmas 4pm. We made reservations and when we arrived I was concerned because it appeared there were a lot of people waiting to get a table. But the hostess walked us to our table immediately...no waiting!!! Since it was our first time dining here, our server walked us through the "process " with table cards that are red and green so the servers with the meat know if we want more. The salad bar was large and fresh. I liked the whole marinated mushrooms and Brazilian corn. I didn't eat much from there as I wanted to safe stomach space for meats. We focused on filet, ribeye, and special sirloin. Each person at our table preferred their meat at different temperatures of wellness. The servers accommodated our needs. Despite the restaurant being very busy the staff kept pace. Lastly they have a caramelized pineapple Old Fashioned. I highly recommend getting that if you are a fan of Old Fashioned.
   

   Is this helpful?

   Report
7. M

   Martina

   Washington DC

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Was a great, festive way to celebrate Christmas!! We will do this again. But it was PACKED. Lots of families. Every table seemed joyous whether two people or 10. Vibe was relaxed not fancy. Was a little loud. The food was yummy as usual. The staff was very good. But the stars were the parking valets who kindly and patiently helped my elderly Mom out of the car and assisted with her walker. Set the tone for a lovely memorable Christmas lunch.
   

   Is this helpful?

   Report
8. J

   Julie

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Crowded and a bit rushed but yummy and worthwhile.
   

   Is this helpful?

   Report
9. P

   Patrice

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my 64 birthday at Fogo de Chão! The buffet and meat choices were amazing!
   

   Is this helpful?

   Report
10. A

    Austin

    VIP

    Miami

    1 review

    2.0

    1 review

    Dined on December 20, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 1

    Poor service. Servers were nowhere to be found to either order, get additional items, or pay our bill. Service aside, the food was fantastic as always.
    

    Fogo de Chao - ChicagoResponded 5 days ago

    We appreciate your feedback about your recent visit. While it's wonderful to hear you enjoyed our food, we're sorry to learn about your service experience. Our team strives to provide attentive care. Please reach out via our website contact form so we can address your concerns and work toward a better experience. Thank you.
    

    Is this helpful?

    Report