Fogo de Chao - Bethesda

Review summary

1. M

   Michelle

   Houston

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 7pm. Did not get seated until 7:45pm. We were seated at a table close to the bar. Since they were so behind on their reservations, the place was packed with tons of people everywhere. People were standing over our table, waiting for their table, while we were trying to eat. I had to ask for water three times before it was received. Horrible experience for Christmas Day. We will never be returning.
   

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2. C

   Christa

   Washington DC

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Long wait even with reservation, loud and crowded.
   

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3. T

   Tameaka

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   My family dined here on Christmas Day and overall enjoyed the experience. The site advises that some waiting is expected (on Christmas) even with reservations, but waiting over 30 minutes felt more like a reflection of process inefficiencies than a typical holiday rush. Given how busy Christmas Day understandably is, it’s crucial for operations on such a high-demand day to align with the restaurant's usual stellar reputation. That said, we appreciated the festive atmosphere and the effort put into accommodating everyone.
   

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4. D

   Debra

   Tallahassee

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   This was the worst experience ever . Had reservation for 430 pm . We arrived 15 minutes earlier to be greeted with over 300 people in the lobby and front desk .To state such chaos and a total fire hazard would be an understatement . I along with other guest were extremely disappointed . It appeared that their was over booking with many guest having the exact reservation time , totally unacceptable. The Experience that you all pride yourself on as being top tier establishment has gone out the window . This experience was extremely frustrating and classless . The overall experience was like a cattle call which has me feeling disenchanted . I don’t think I will ever make reservations around the holiday season at FoGo period . The service was terrible as well !
   

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5. T

   Tina

   Baltimore

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   The fun and tastiness of Fogo de Chao is always a treat. Our latest visit was on Christmas, and the start of our experience was massively chaotic. - We weren’t seated until 30+ minutes after our reservation, and the waiting space was jammed with people. I’m not sure if the reservation scheduling algorithm was off, people were just lingering or what was causing the backlog. That said, the staff was calm under the pressure and clearly doing their best. Once we were seated, we had a nice experience. The food was delicious and the servers pleasant. Again, the service teams seemed busier than they anticipated being and requests like refills of water took ages, but managers were jumping in and it was apparent everyone was doing their part. This was our first trip to the Bethesda location and we will return, but maybe when things are a little less busy.
   

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6. S

   Steeven

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and food. With such a busy atmosphere they staff manages to make each guess feel cared for and tended too. Their are truly amazing. Looking forward to going back there soon!!!
   

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7. A

   A

   Washington DC

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   We had a reservation, but our table where sat was not satisfied. I didn’t like wherever we were sitting it was on the way. Disappointed. The fish they asked us to buy was not fully cooked enough
   

   Fogo de Chao - BethesdaResponded today

   We apologize for any dissatisfaction during your recent visit. Our team is committed to ensuring comfort and quality at all times. Please reach out through our website contact form, as we would like to address your concerns further and work to ensure a better experience. Thank you.
   

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8. B

   Brian

   VIP

   Washington DC

   14 reviews

   1.0

   14 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely the worst dining experience ever! Chairs and people were so packed in that every thine the gauchos came thru they kept knocking into the two people on our table. This is even if you could get them to come by. Never got offered a round of the second drinks- nor dessert! We come here to celebrate my sisters birthday every year! and based on this we won't be coming back.
   

   Fogo de Chao - BethesdaResponded 3 days ago

   We’re sorry your recent visit didn’t meet the standards you’ve come to expect from us, especially on such a special occasion. Our team values your feedback and aims to address your concerns. Please reach out to us via the contact form on our website, so we can work towards making things right. Thank you.
   

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9. S

   Sergio

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   Beef was not as good as other times and fair inferior than what I had in the Washington Wharf location few weeks ago. Service was slow and I keep waiting for the waiter for long times. Selection of Brazilian music is not appropriate for a dining place. Requires management far more focused on customer experience.
   

   Fogo de Chao - BethesdaResponded 3 days ago

   We appreciate your feedback and apologize that the experience didn't meet your expectations this time. Providing exceptional service and quality is very important to us. Please reach out through our website contact form so we can address your concerns and look forward to serving you better in the future. Thank you.
   

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10. H

    Hal

    Washington DC

    3 reviews

    3.0

    3 reviews

    Dined on December 18, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    We attended on a busy lunch day where several businesses were having their holiday parties. Therefore, the hard-working servers were having trouble being as attentive or as quick as they normally would. Their model seemed to be: all servers for all patrons, so it may not clear who was responsible for whom. It is a unique eating experience, so clear explanations of what to do is necessary and, in my opinion, needed to be better for the initiated. As for food: The vegetable spread was amazing; the all-you-can-eat meat was variable. Interestingly, while the desserts appeared to be excellent (chocolate was the best), the selections were exactly the same as another restaurant I recently ate at, suggesting the same caterer.
    

    Fogo de Chao - BethesdaResponded 7 days ago

    Hal, thank you for your detailed feedback. It sounds like you experienced both the unique qualities and challenges of our dining experience. We appreciate your comments on our Market Table and desserts. Our team would like to understand more about your concerns and work towards improving your experience. Please reach out via our website contact form. Thank you.
    

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