Fogo de Chao - Baltimore

Review summary

1. E

   Elicia

   Baltimore

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We came in for my mothers birthday. Husband and I have been here a few times. Never a bad experience until now. We always get the experience and than order a wagyu steak. Well they over cooked the first one and than forgot about it all together. We asked serval times before a manager came out and explained they forgot to order a new one. Took them almost 2 hours for 1 medium rare steak… won’t be coming back for awhile after this event.
   

   Fogo de Chao - BaltimoreResponded 2 days ago

   We're sorry to hear that your recent visit did not meet your expectations, Elicia. We aim to provide timely and attentive service, and it's clear we didn't do so during your visit. Please reach out via our website contact form so we can address your concerns and work towards a better experience. Thank you.
   

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2. D

   Danielle

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The chicken thighs were a little dry, parts of the streak were chewy however comma the entire experience outweighed those anomalies. Other than that, my friend was taken aback when she found out they stopped serving pineapple at the end of the meal.
   

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3. S

   Shawn

   Baltimore

   12 reviews

   4.0

   12 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Had lunch here food is always decent from what I expect from Fogo. My one recommendation is that they should have more meat service to go around with a different selection. I didn’t even get to have the lamb chop that I love and or is the garlic steak more than once. And I had to wait for the check a little longer than normal.
   

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4. P

   Pat

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 15 and everything was flawless!!!
   

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5. M

   Marc

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined on December 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Much of the meat was overdone and we found the delivery a bit slow. It was a quiet night so not busy
   

   Fogo de Chao - BaltimoreResponded on December 3, 2024

   We apologize that the cuts weren't to your liking and service felt slow during your visit, Marc. Our team is eager to address these concerns and improve your experience. Please contact us through our website's contact form so we can ensure a better visit next time. Thank you.
   

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6. T

   Tom

   VIP

   Baltimore

   3 reviews

   4.0

   3 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great service except for pushing the bottled water to unsuspecting people in our group who didn’t realize that it was extra. Never saw the filet which usually is also one of the choices.
   

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7. B

   Bennye

   Atlantic City

   1 review

   2.0

   1 review

   Dined on December 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I have been to Fogo numerous times in several cities. I have to say this was our least favorite experience and my family and I agree we won’t be back. The staff were dismissive, the servers that bring the meat around were sparse and when they did come did not come to our table. I have never encountered anything of that nature in this restaurant. It was my son’s birthday and the occasion was hindered by these subpar conditions.
   

   Fogo de Chao - BaltimoreResponded on December 5, 2024

   We're sorry to hear about your recent visit, Bennye. Celebrating special occasions is important to us, and it’s concerning to learn your experience didn't meet expectations. Our team would like to address your concerns. Please reach out via our website's contact form, so we can work toward improving your experience. Thank you.
   

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8. J

   Jay

   Washington DC

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Hello All, This is my 3rd time dining at the Baltimore location. This time I was accompanied by my family. I was truly disappointed and so were they. Age range from 50 to 10. The 1st thing was customer service, we had to look for assistance EACH time, as well as the table next to us.(made friends) No, it was crowded we were seated immediately. On Father's day we had about a 30 minute wait, with reservations. I had 3 points, but I'm so disappointed with it all. The food was DRY (chicken) (chicken bacon wrap) we just discarded in our napkins. Hopefully your experience is different. We will not return. Paying for subpar food and service is not what we want to spend our hard earned money on.
   

   Fogo de Chao - BaltimoreResponded on December 1, 2024

   Thank you for bringing your experience to our attention, Jay. We're truly sorry to hear that your visit with us left you and your family disappointed. Our team strives to provide attentive service, and we regret falling short. The feedback on our offerings is concerning, and we value your input. Please reach out through our website contact form so we can address these concerns and work toward improving your experience. Thank you.
   

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9. S

   Sidney

   Oklahoma City

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time! Never been for Thanksgiving and had a great time with the family!
   

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10. C

    Cassandra

    New York City

    7 reviews

    3.0

    7 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    The servers were very kind and accommodating. Most of the food was cold for thanksgiving. Meats were all very rare. Freezing cold inside of the dining area. Not truly worth the money for us but I get the experience.
    

    Fogo de Chao - BaltimoreResponded on December 1, 2024

    We appreciate your feedback, Cassandra. We're sorry to hear about the temperature issues you experienced with the food and dining area. Our team values your input, and we'd like to address your concerns. Please reach out via our website contact form so we can work toward a better experience. Thank you.
    

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