Five Sails Restaurant

Review summary

1. S

   Sheley

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Overall the service is nice and caring. It was a busy night and sometimes I could not find my server for help. But she was caring and smiling all the time. We were celebrating my wife's birthday and we were served a surprise birthday dessert. We really appreciated such a warm-hearted action in such a cold weather. However, it is highly NOT recommended for parents bringing infant or child. The ceiling is too low and the noise is trapped in the restaurant and make everything so loud. We could barely hear the server introducing the cuisine. Also, this was our first time to be here and we brought our 5-month old son for dinner. The server was providing good service but the facility was not. We have spent half an hour to find a restroom having a diaper changing table. At first I was told that there was a changing table in the restroom. But then I could not see any in the restrooms in R level. Then I was told that there probably was one in the restroom on one level down, i.e. L level. When I got there, I could not find either. Luckily I found a staff to help. He brought me to a gentleman baby restroom in the area which was fenced up. He told me that nobody would use it. He then unlocked the door for me and asked me to tell the front desk once I have finished using it to make sure they will lock it up afterwards. After I used it, I headed to the front desk and told another staff that I have finished using the diaper changing room. The staff looked annoyed and wrote down something on a paper. It is 'amazing' that it is the first time I have been to a hotel that is so unfriendly to parents bringing their child to their restaurant.
   

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2. E

   Elly

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Elegant, spectacular unobstructed ocean mountain Stanley park views, very personal service warm friendly very professional. Food …creative, exquisite fine dining! Serene n romantic ambience!
   

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3. J

   Joseph

   Seattle

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant was truly incredible. I brought my wife here for her birthday and we each tried the 5-course chef's sampler. The way they combined flavors with each dish was like nothing I had ever experienced before. The food was amazing, but so was the service. Every server, host, and employee we interacted with was top-notch. It is on the pricier side, but for the experience you receive, it is worth the price of admission.
   

   Five Sails RestaurantResponded 1 day ago

   Hello Joseph, Thank you for this great review! We are so happy to hear that you enjoyed the Chef Tasting Menu while celebrating your wife's birthday. I will surely share your encouraging words with our service team. It is an honour to be a part of this milestone and we look forward to seeing you again soon. Kind regards, Lucy Faktor Restaurant Manager
   

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4. B

   Bart

   Seattle

   27 reviews

   5.0

   27 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As good as it gets. A wonderful romantic setting, great view, and outstanding food. Not cheap but good value for an outstanding meal.
   

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5. S

   Shirley

   Vancouver

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   pretty after all. I used to celebrate my birthday there every year but I switched to another restaurants
   

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6. S

   Soyi

   Vancouver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Amazing wagyu and other foods were more than great
   

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7. M

   Matthew

   Vancouver

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service, incredible experience. High tea was a very beautiful experience with the view of the ocean and mountains. Best in the city.
   

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8. I

   Isabelle

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for understanding today's circumstances. We will come back.
   

   Five Sails RestaurantResponded on January 14, 2025

   Hello Isabelle, Thank you for this 5 star review! We hope to see you again soon. Happy New Year! Kind regards, Lucy Faktor Restaurant Manager
   

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9. E

   Elaine

   VIP

   Tampa

   21 reviews

   5.0

   21 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fabulous - the food service and ambiance
   

   Five Sails RestaurantResponded on January 4, 2025

   Hello Elaine, Thank you for this 5 star review! I am so glad that you had a wonderful time with us. We hope to see you again in the near future. Kind regards, Lucy Faktor Restaurant Manager
   

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10. S

    Steven

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on December 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The staff was kind and attentive. They knew the menu well and offered great suggestions. The food tasted great and the ambiance and view were outstanding.
    

    Five Sails RestaurantResponded on January 4, 2025

    Hello Steven, Thank you for this wonderful review! I am so pleased to hear that you thoroughly enjoyed your experience with us. We hope to see you again in the near future. Kind regards, Lucy Faktor Restaurant Manager
    

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