Firebirds Wood Fired Grill - Charlotte - Southpark

Review summary

1. J

   Joanne

   Greater Boston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greg was an exceptional server! He was engaging and very attentive!
   

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2. K

   Kameron

   Unspecified

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Plenty of food options, like the best service you can get price was well worth it. Well worth he trying
   

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3. K

   Kayla

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 ALWAYS RECOMMEND! The wood grilled salmon, prime steak and strawberry margarita was AWESOME!
   

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4. A

   Annette

   VIP

   Baltimore

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had one of the most wonderful dinner experiences last night celebrating our granddaughters birth. The staff could not have been more attentive. The Regional Director Michael came by and talked to us to check on us and upon learning we just had a grand baby shared his happiness for us. We ordered take out meals for our daughter and son in law and every staff member signed a beautiful congratulations card to them and included it in their order. So sweet and thoughtful. Our three course prime rib dinner was delicious. Every course provided a larger portion than expected and with perfect cooked prime rib and sides. This company cares how you are treated and want you to feel good about dining at their restaurants. They exceeded all our expectations and it was Valentine’s Day as well. At least four team members checked on us and other diners throughout our dinner. Well done South Park Firebirds Team! We will be back every time we visit our new grand baby. Thank you Michael and Firebirds Staff. Sincerely, John and Annette H.
   

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5. D

   Donald

   Charlotte

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious! Service was prompt and staff were friendly and prompt. Prices were reasonable for the meals. 10/10
   

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6. B

   Bill

   VIP

   Charlotte

   120 reviews

   4.0

   120 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Three out of the four entrees at our table were fine, but my prime rib was tough as shoe leather. Never had prime rib like that before - a real disappointment.
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded 3 days ago

   Hi Bill, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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7. K

   King

   New Orleans

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I recently dined at Firebirds and had an overall enjoyable experience. The service was absolutely exceptional—attentive, friendly, and highly professional. The staff really went above and beyond to make the evening pleasant. The food was a mix of highs and lows. The pork chop was cooked beautifully, and the glazed carrots were a highlight with their sweet, sticky sauce. The mushroom side dish was also outstanding and full of flavor. However, the ribeye steak I ordered was a bit tough, which was a little disappointing compared to the quality of the sides. The ambience was nice, though I did notice the restaurant could have benefited from a fresher, more inviting scent. It wasn’t overwhelming, but a little improvement in this area could enhance the overall atmosphere. All in all, I’d give Firebirds a solid 4 out of 5. The amazing service and standout sides made it worth the visit, and I’m looking forward to returning to try a different entrée next time.
   

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8. S

   Steven

   Charlotte

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We were at Firebirds for our anniversary. The food was amazing and the waitress was very friendly. The food was amazing and our steaks were cooked to the correct temperature.
   

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9. J

   Joseph

   Caribbean

   4 reviews

   3.0

   4 reviews

   Dined on February 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Decent food. Dining area not clean. Poor service due to slow kitchen.
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded on February 4, 2025

   Thank you so much for sharing your review, Joseph. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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10. C

    Christina

    Atlanta

    1 review

    5.0

    1 review

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always the food was amazing and our server was top tier!
    

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