Firebirds Wood Fired Grill - North Wales

Review summary

1. D

   Debbie

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent!! Service was great too! Will definitely dine again !!
   

   Firebirds Wood Fired Grill - North WalesResponded 2 days ago

   Hi Debbie, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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2. M

   Melody

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   This is my third time here and I will never be back. It used to be great, but the quality has diminished. I ordered the prime rib, which I ordered last time and loved. Over half of it was inedible and all fat. I know prime rib is fatty, but this slice shouldn’t have been served for $38.95. It was a thin slice and very chewy. It probably had 2 ounces of actual meat on it. The southwest au gratin potatoes were too spicy so I got tater tots instead, but they were salty and oily that there was barely any soft potato inside left. My boyfriend got the 9 oz filet mignon and it was served in two pieces. A classy cut such as filet mignon for $39.95 should be one solid cut of meat. It was cooked as requested but wasn’t seasoned. Their plating is nothing special. The fact that we were actually served such a terrible cut of prime rib and a filet mignon in 2 pieces shows the standards of this establishment, which is low quality. Either nobody checks for quality after plating or nobody cares. Waste of money. Our server was friendly. The front of the house is chaotic. Had to wait 10 minutes by the door (it was freezing) to be seated after having a reservation and arriving on time. We could see and hear the servers and management venting about something and behaving poorly.
   

   Firebirds Wood Fired Grill - North WalesResponded 2 days ago

   Hi Melody, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving. Can you please email us back with your email address, first and last name. I would like to make things right with you. Again, Thank you.
   

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3. J

   Jose

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Becky is the best waitress. Super attentive and really on top of her craft. We cant wait to come back.
   

   Firebirds Wood Fired Grill - North WalesResponded 2 days ago

   Hi Jose, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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4. Y

   Ydeia

   VIP

   Philadelphia

   20 reviews

   5.0

   20 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ok..Idk where to start! Came across this restaurant on open table & thought I should give it a try. So glad I did! It was busy so we had a little wait before we got seated! We were escorted to our table & given a menu. Greg (another server came over introduced himself & told us that Dave will be with us shortly. Greg also asked if he can take our drink order, then Dave arrived! He introduced himself & gave us suggestions on drinks & menu options. The food came out & was luke warm but amazing! Drinks were amazing! I asked for the manager & Dave was clueless as to what my issue was but went to get the manager without hesitation. Tim came out & introduced himself & wasn’t a bit worried that I had a complaint! He was very professional & welcoming! I explained to him I just wanted to give his team a compliment. I will definitely add this restaurant to my favs! I will also recommend this restaurant to family & friends.
   

   Firebirds Wood Fired Grill - North WalesResponded 2 days ago

   Hi Ydeia, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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5. RD

   RDWarrior

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday celebration with a dear friend. Server and delivery of food was timely. Food was delicious. Room was full so it was a little loud but not too bad. Nice way to start the weekend!
   

   Firebirds Wood Fired Grill - North WalesResponded 1 day ago

   Hi RDWarrior, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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6. M

   Michael

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined on February 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Ordered the Caesar salad - it had shaved cheese that looked like it had been dried for a few weeks. Could not break it with fork. Then a medium prime rib came out well done. Asked for a Medium (pink) piece and server said it was pink in the middle. We cut into it and it was so tough it was hard to cut even with their sharp steak knife. So it went back and they brought a piece of rare (almost mooing) and called it medium. Sent that back. So they offered to get me a rib eye steak which was ok but a little tough. If these pieces of meat are aged 20 days I’ll eat my hat. They gave me a complimentary drink. Overall not a nice experience. Server tried her best. Won’t be getting any beef from here ever again. Portion sizes are large if you are hungry.
   

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   Firebirds Wood Fired Grill - North WalesResponded on February 25, 2025

   Thank you so much for sharing your review, Michael. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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7. A

   Abdul Khabir

   Philadelphia

   1 review

   5.0

   1 review

   Dined on February 24, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Beautiful date spot, look and noise level was perfect.
   

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8. M

   Michael

   VIP

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always have a pleasant dining experience at Firebirds. Our server, Betsy was pleasant and attentive to helping us. The food quality and value is reasonable for us.
   

   Firebirds Wood Fired Grill - North WalesResponded 6 days ago

   Hi Michael, Thank you so much for your wonderful review! We truly appreciate your support and are thrilled to hear you had a great experience. We look forward to welcoming you back soon!
   

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9. S

   Stephanie

   VIP

   Atlantic City

   7 reviews

   5.0

   7 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Firebirds is an enjoyable restaurant. Service was good and we got everything we needed. I got the pre fix Prime Rib and it was delicious. I enjoyed the Alex’s Lemonade that donation is made.
   

   Firebirds Wood Fired Grill - North WalesResponded 6 days ago

   Hi Stephanie, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
   

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10. M

    Maureen

    Philadelphia

    26 reviews

    5.0

    26 reviews

    Dined on February 23, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food in the Montgomeryville location is always delicious! I’ve been to collegeville and it’s not cooked as well (overcooked). Assunta our server was outstanding! I can count on quality food at Firebirds!
    

    Firebirds Wood Fired Grill - North WalesResponded 3 days ago

    Hi Maureen, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
    

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