Firebirds Wood Fired Grill - Collierville

Review summary

1. OT

   OpenTable Diner

   Memphis/West TN2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My service and server was absolutely amazing! Food was great as well.
   

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2. OT

   OpenTable Diner

   Memphis/West TN1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   My husband ordered the ribeye medium rare w blue cheese and Parmesan mashed potatoes. The steak came out thin, medium well and the potatoes were cold. Not really worth the $100 date night we had.
   

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3. d

   desarai

   Memphis/West TN2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Ordered appetizer as the same time as drinks. Never got it. Steaks were over cooked. Waitress took steak to kitchen in what we assumed was a refire. Instead, an employee came to our table, looked at the empty plate and accused us of eating the steak. Potatoes do not taste like potatoes at all. Very strange taste and texture. Bread is disgusting, which we had to ask twice for before receiving. We have been to this restaurant multiple times with similar experiences. To be considered a "high end" steak house, the food is very low quality. Will not return.
   

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4. YS

   YolandaS VIP

   Chicago4 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were really disappointed. The hostess was rude, and the staff ovrrall was disorganized and inefficient. Our waitress was pleasant, but almost every order at our table was wrong. The food was just bad. We live in the neighborhood but will have to find another family restaurant to frequent. .
   

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5. T

   Tina

   Memphis/West TN8 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Glad we gave it another chance and will be back. Even the manager dropped by the table and saw him making rounds.
   

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6. J

   Julie

   Memphis/West TN1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The cheeseburger is excellent. Tastes like real beef. Service was excellent. Lovely atmosphere.
   

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7. A

   Archie

   Alabama6 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Worst dinner ever. Sat at table until 25 minutes to order. Waited 30 minutes and no food. After over an hour and nothing. Paid for teas and left. Will never go back. Awful, awful and awful experience. Had to go some else for food. Absolutely ruined my Wife’s Birthday lunch. Awful
   

   Firebirds Wood Fired Grill - ColliervilleResponded 7 days ago

   Thank you so much for sharing your review, Archie. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward. I would like to make thing right with you. Can you please email us back with your email address, first and last name. Again, Thank you.
   

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8. A

   Ali

   Atlanta1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good experience, Food was nice, Service was nice, our server was a gentleman named Mr. Terrence, he was very polite and helpful. Overall great
   

   Firebirds Wood Fired Grill - ColliervilleResponded 6 days ago

   Hi Ali, Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
   

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9. J

   Joshua

   Memphis/West TN2 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   We are regular customers but the last couple times it has started to get worse. Tried again tonight our appetizer wasn’t hot and was barely warm. My tenderloin wasn’t hot it was almost like it was microwaved. The baked potatoe wouldn’t even melt the butter. Not sure how I feel about it because we have been really happy in the past till these last few times.
   

   Firebirds Wood Fired Grill - ColliervilleResponded 7 days ago

   Hi Joshua, We appreciate you taking the time to share your recent experience at Firebirds. We're genuinely sorry to hear that the quality of food fell short of our usual standards. Your feedback is valuable, and I'll personally share your review with our leadership team.
   

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10. s

    sandy

    Memphis/West TN1 review

    5.0

    Dined on February 28, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food is consistently good. Service is good as well.
    

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