Firebirds Wood Fired Grill - Chandler

Review summary

1. M

   Mike

   VIP

   Las Vegas

   12 reviews

   2.0

   12 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service were excellent. Way too many flies at the table. Not house flies. Gnats or fruit flies. Had to keep swatting them away from the plates and drinks
   

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2. C

   Candice

   Phoenix

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   We went to Firebirds for my husband’s birthday dinner. Given the holiday season, we expected a busy restaurant and we booked a 6:30 reservation. We arrived to to the host desk at 6:23 and were advised of an approximate 10 min wait for our table. Understandable - it’s busy and we were early. We sat near the host desk during our wait. As such we were able to see and hear everyone who entered the restaurant after us. Several parties of similar size with reservations after 6:30 were advised of shorter wait times, if there was a wait time at all, and taken to their tables ahead of us. While we certainly don’t know the specific issues the host team were experiencing in trying to seat parties, it felt like there were more reservations than spaces available or perhaps a system glitch. Regardless of the issue, there was no acknowledgment or communication regarding our much longer wait. We were seated around 7:00, we were not asked preference of table or booth. We know Firebirds to be a lively restaurant, however tonight the music was very loud and it was difficult to carry on table conversation without feeling as though we were shouting. Our server Kaden was courteous, kind, and responsive. Our orders were accurate and the food was enjoyable. We may return to this location as we’ve had positive experiences before and recognize there could have been issues outside of the team’s control with regard to seating. We would hope in the future if there are extended waits for customers, to at least acknowledge and communicate an updated wait time.
   

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3. P

   P

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had reservations and were seated promptly even though they were slammed by the typical pre-Christmas rush of customers. Our server Emma came not long after we were seated and everything went great after that. We placed our order, the food was great and the service was remarkable fast for how busy they were.
   

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4. W

   William

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service and food were outstanding and the reason for our frequent return visits.
   

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5. J

   Jeremy

   VIP

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had family in from out of town. We went for lunch. A variety of food was ordered from soup, salads and burgers. All the food was delivered as ordered, good portion size, good quality. Our server was excellent, answering questions and checking in during the meal.
   

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6. S

   Susan

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy our experience at Firebirds. Food is delicious, and the ambiance is very comfortable. Staff are friendly and professional
   

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7. OT

   OpenTable Diner

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   We arrived at 4:15 for a reservation set for 4:30 pm a total of 9 people. Hostess was rude and told us we'd have to wait till our server arrived. Fast forward to 4:45 pm and asked again, but now there are 2 hostess. Both ignored with their backs turned and began laughing. When we were finally seated at 5 PM out server was fantastic, Food was not good. Burned to a crisp steak wrapped in black burnt bacon, and 1 chicken breast burned beyond recognition. How is that possible!!! Awful food and never returning, but we did tip our server nicely as she went out of her way to accommodate for the failure of the kitchen.
   

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8. L

   Linda

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Although very busy, the service was fantastic and food served promptly. Prime Rib was delicious and tender, the tomahawk pork chop was to rave about. The Caesar and BLT salads were great and generous amounts. We will definitely be back again and soon!
   

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9. C

   Cathy

   Phoenix

   24 reviews

   5.0

   24 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food had crabcakes from brunch menu and they were cold on the center of but almost all crab delicious food overall
   

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10. C

    Claire

    VIP

    New York City

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    Absolutely awful. Rundown dirty restaurant that puts out stone cold undercooked food.
    

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