Felina - Ridgewood

Review summary

1. S

   Sam

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always service ambience, everything is just outstanding love it . One of my favorite restaurants .
   

   Felina - RidgewoodResponded 4 days ago

   Hi Sam; Thank you so much for your wonderful 5-star review. We're thrilled to see that you enjoyed your experience at Felina - Ridgewood so much. We strive to make every diner's visit memorable, and your great review is testament to that. So thrilled to hear that you found our service, ambience and everything "outstanding as always" and to hear we are one of your favorite restaurants. We can't wait to welcome you back for another great dinner. Thanks again for the high ratings and a big thanks for the 5-star review (love all those 5-stars). And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
   

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2. OT

   OpenTable Diner

   VIP

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated a birthday meal here and we were very happy with our server Sam. She was amazing. The food was excellent, wine was great. The friendliness and the service. The was very attentive to us. Everything was amazing.
   

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   Felina - RidgewoodResponded 5 days ago

   Hi, Thank you for the 5-star review! We're overjoyed to hear that you had such a wonderful birthday celebration at Felina - Ridgewood! It's fantastic to know that our food, wine, and service met your expectations. We always aim to provide excellent service and delicious meals, so your kind words mean a lot to us. Thanks again for the high ratings (love all those 5-stars). And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Hope to see you again soon. Sincere Regards. PS ... I'll be sure to pass on your compliments to Samantha and give her a special shout out at our next staff meeting. Thank you it truly means a lot to all of us to have a team member recognized for their passion.
   

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3. S

   Shefali

   New York City

   9 reviews

   5.0

   9 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was so nice and great. Food was great & so were drinks. Overall great experience but they do close early for a Saturday night. It was about 10 PM and the waiters were cleaning up all the tables and shutting off the lamps.
   

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   Felina - RidgewoodResponded on December 8, 2024

   Hey Shefali; Thank you for the 5-star review! It's always a pleasure to hear when our guests appreciate the unique experience we're striving to provide. Your feedback is greatly appreciated. So happy to hear that your server was so 'nice and great". That you so enjoyed our food and drinks too. We are very happy that overall, it was a great experience. Our kitchen does close at 10pm and Ridgewood is not a late-night town. We look forward to welcoming you back to Felina - Ridgewood soon! And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina PS ... Thanks so much for all the added great tags too ... deeply appreciated!!
   

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4. g

   gloriaq

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was outstanding. Scallops cooked to perfection. This is a beautiful restaurant and quite warm and cozy for a cold winter night. The service was pleasant when the waiter was around. The live music was so nice. The only drawback to this wonderful dinner is how I could not even hear my husband and carry on a nice conversation because it is so loud in the restaurant.
   

   Felina - RidgewoodResponded on December 8, 2024

   Hey, thank you for taking the time to share your experience at Felina - Ridgewood. We're thrilled to hear that you enjoyed our scallops and found our restaurant to be beautiful. We're also glad that you appreciated the live music and our cozy ambiance. We apologize if the noise level interfered with your conversation. Being a restored old bank space, it was designed to keep the bad guys out but unfortunately keeps the noise in. We're always looking for ways to enhance our guests' experiences and your feedback is invaluable in that process. We hope to welcome you back soon! And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
   

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5. V

   Vivian

   VIP

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our second time dining at Felina and it was just as wonderful as the first. Can’t wait to go back!
   

   Felina - RidgewoodResponded on December 8, 2024

   Hey Vivian, We're thrilled to hear that your second visit to Felina - Ridgewood was just as wonderful as your first! It's always a pleasure to serve you and we're glad that you enjoyed both our food and service. We appreciate your high ratings and your kind words. We can't wait to welcome you back for your third visit. See you soon! And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina PS ... I'll be sure to pass on your compliments to Russ and give him a special shout out at our next staff meeting. Thank you it truly means alot to all of us to have a team member recognized for his passion.
   

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6. L

   Lisa

   VIP

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always amazing service and delicious food! Decorated beautifully for the holidays! Big shoutout to Frank - he’s the best!
   

   Felina - RidgewoodResponded on December 7, 2024

   Hey Lisa, We're thrilled to hear that you had an amazing experience at Felina - Ridgewood. Your kind words about our service and food truly made our day! It's wonderful to know that our decorating for the holidays added to your celebration. We always strive to make every visit a memorable one. Thanks again for the high ratings and a big thanks for the 5-star review (love all those 5-stars). And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina PS .... thanks so much for the shoutout, it means more than you know !!
   

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7. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service once again! Never disappoints!
   

   Felina - RidgewoodResponded on December 5, 2024

   Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed your experience at Felina - Ridgewood. We strive to make every diner's visit memorable, and your kind words are a testament to that. We can't wait to welcome you back for another great dinner. Thanks again for the high ratings and a big thanks for the 5-star review (love all those 5-stars). And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina PS... Thanks for the compliments on food and service, great to hear we never disappoint.!!
   

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8. T

   Tamy

   New York City

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food , service and ambiance Recommend 100%
   

   Felina - RidgewoodResponded 5 days ago

   Hello Tamy, Thank you so much for your kind words and for the 5-star review! We are thrilled to hear that you enjoyed our food, service, and ambiance at Felina - Ridgewood. Your recommendation means a lot to us. We strive to provide our guests with an exceptional dining experience and your feedback lets us know we're on the right track. Thanks again for the high ratings (love all those 5-stars). And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. We look forward to welcoming you back soon! And we appreciate the 100% recommendation. Sincere Regards. Frank and the team at Felina
   

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9. G

   Gianmarco

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Bar & drinks, ambience, live music and scene all 5 out of 5 Lively, energetic, happening city vibe, all 5 out of 5 Table wait staff attentive , responsive and friendly, 5 out of 5 Food, mediocre and overall disappointing for it's price range. Aside the food, we had a wonderful time. Eggplant Parmigiana - good taste but a tad mushy Salmon & Tuna Crudo - would have been great if there was less/no BBQ sauce on it Tempura Fried Calamari - Over fried to dark brown, almost burnt ugh. Margherita Pizza - best dish of the evening Chicken Scarpariello - chicken was tender but the sauce a bit confusing Maple Brined Pork Chop - inedible, overcooked and tough, smothered it too much of the very sweet fig & grape reduction Pan Seared Scallops - inedible. the overcooked scallops were overpowered by the almost burnt nduja toasted almond coating fried chili oil. Crispy Skin Salmon - very good, skin was crispy, cooked correctly and dish was well balanced
   

   Felina - RidgewoodResponded on December 1, 2024

   Hey Gianmarco; Thank you for the 4-star review! It's always a pleasure to hear when our guests appreciate the unique experience we're striving to provide. Your feedback is greatly appreciated, we are very sorry to see that we fell short for you on food and value though. I will definitely be sharing and discussing with our Executive Chef your view on your meal from last night, certainly not happy to hear this, our pizza should not be the best dish of the evening. I am happy to hear you so enjoyed our service and ambiance. We look forward to welcoming you back to Felina - Ridgewood soon! And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
   

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10. G

    Gary

    New York City

    4 reviews

    2.0

    4 reviews

    Dined on November 28, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Supposed to be a family Thanksgiving dinner at what was hoped to be an upscale restaurant. Price fixe limited, published menu. After ordering and expecting our meals the waiter informs us they’re out of the items 2 of our party ordered. Disappointed we order 2 other items we were not thrilled about. Those come out and then they’re out of one our anticipated sides . Food lacked taste. No one checked on our drinks during the meals. No offer of coffee with dessert. Therefore a good diner might have been a better choice especially paying what we did. Everyone left very disappointed.
    

    Felina - RidgewoodResponded on November 29, 2024

    Hello Gary, We're sorry to hear about your disappointing experience at Felina - Ridgewood. We strive to provide a pleasant dining experience for all our guests and it's clear we fell short during your visit. We apologize for the mix-up with your orders, the lack of sides, and the lack of coffee, and believe me follow up is under way and your server will be aware of their shortcomings. We appreciate your feedback and will use it to improve our service. Our Hospitality representative will be contacting you very soon to discuss this and we will do our very best to rectify this in some degree to your satisfaction. Again, on behalf of the team here and I, our sincerest apologies for your experience on this special occasion. Felina - Ridgewood Management Team
    

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