FATHOM

Review summary

1. L

   Liz

   Vancouver

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always enjoy the Social hour almost best value in town
   

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2. R

   Ron

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Angela the manager was really nice and our sever Was very engaging and helpful with our selection of wine to go with our meal choices the prices are more then what I expected. I do not honour much do to the prices of meals. It was a nice place for sure.
   

   FATHOMResponded 1 day ago

   Thank you for your review Ron! We appreciate your feedback.
   

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3. M

   Marcus

   VIP

   Cancun

   12 reviews

   5.0

   12 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time eating here. Our party of 4 absolutely loved it!! Great ambience, great food and excellent service! We ate dinner indoors but had a night cap on the patio. The patio is a great place to sit back and enjoy an evening. Fire table and blankets for the ladies made it very cozy. Well done Fathom! We will definitely come back!!
   

   FATHOMResponded 1 day ago

   Thank you for your review Marcus! We are so happy you enjoyed your meal and look forward to hosting you again soon.
   

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4. J

   Justine

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went here to look at the Gingerbread Showcase as well as go for lunch and was very pleasantly surprised on how delicious our meals were. The service was fantastic and we really enjoyed our time there.
   

   FATHOMResponded 1 day ago

   Thank you for your review Justine! We are so happy you enjoyed your meal and look forward to hosting you again soon.
   

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5. D

   David

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   No ambience in a cold open space with a draft door to the outside. There was no atmosphere or intimacy about the setting. The food was poor quality and one step above fast food. Always a little suspicious when the order arrives very soon after it is placed. Pleasant staff but not worth the visit on any level. Sorry to be negative but Victoria can do better than this
   

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6. P

   Paul

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The person at the desk when arriving at the restaurant was rude. Loeft my phone after the dining experience and the level of "care factor" was poor. Front reception desk at the hotel was no better. Actually called the hotel twice that evening to book and the phone went unanswered so had to use online booking service which was part of the argument when we arrived as he said we booked incorrectly. When we rang the front reception desk originally to try and see if the "Fondue Festive Experience" on the Terrace was on this weekend we were told NO. The whole experience was ruined by the terrible staff and we spent over $200 in the Terrace restaurant and over $100 in the Terrace Lounge for a few pre dinner drinks. Will be telling all our friends of the terrible experience and the low quality of customer service at this hotel. Had to return twice after the dinner before getting my phone back. Thanks for making me do two return trips in the cold wet weather.
   

   FATHOMResponded 7 days ago

   Dear Paul, I am sorry for the confusion and that you felt my Team was rude in Fathom and at the Hotel Front Desk. Your dinner reservation was made for the Restaurant, not the Terrace as you discovered upon arrival. We worked around this and found you a table on the Terrace. As for your missing phone, we informed you that we would let you know if we found it. Again, my apologies. Thank you for the feedback. Kind regards, Reid James General Manager
   

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7. J

   James

   Vancouver

   7 reviews

   4.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Terrace was warm even in late fall, but fondue flame kept extinguishing. Great seafood charcuterie.
   

   FATHOMResponded on December 16, 2024

   Thank you for your review James! We appreciate your feedback.
   

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8. C

   Christina

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Really enjoyed the winter terrace experience. So fun to have cheese fondue, too bad we were too full to order the chocolate one. Will be going back for sure.
   

   FATHOMResponded on December 10, 2024

   We're glad you enjoyed the cheese fondue - see you soon for the chocolate!!
   

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9. J

   Jennifer

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience - best happy hour. Cocktails were delicious.
   

   FATHOMResponded on December 10, 2024

   Thank you for your review Jennifer!
   

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10. s

    sandie

    VIP

    Chicago

    11 reviews

    2.0

    11 reviews

    Dined on November 30, 2024

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 1

    The food was excellent - congratulations to an innovative chef! Sadly we felt the ambience was more like a roadside diner - and didn't match the excellent standard of food.
    

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