Essex

Review summary

1. P

   Pamela

   VIP

   Charlotte

   51 reviews

   4.0

   51 reviews

   Dined on December 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was just a Holiday dinner for a few gal pals. Drinks were yummy and the food was delicious. Thank you De-Nice for the entertaining service!
   

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2. j

   james

   Dallas

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We wee put in the back room. Food was good, not great. No ambiance in the back and there was plenty of room in the main dining areas
   

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3. R

   Rachel

   VIP

   New York City

   43 reviews

   4.0

   43 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The food and ambience was great. Our server seemed to want to rush us through saying they were going to get very busy. The customer level seemed to stay constant and didn’t get any busier. Also the meal we requested from the menu wasn’t available. But all and all the experience was good.
   

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4. R

   Ruth

   Charlotte

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Has the butter chicken. It was good but not as good as I’ve had previously. Service was very good.
   

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5. BH

   BonnyeH

   VIP

   Raleigh

   6 reviews

   1.0

   6 reviews

   Dined on December 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took over 5 minutes to be acknowledged after we arrived. Our server came fairly quickly and we ordered a round of drinks and food before attending a concert. Twenty minutes later I asked about our drinks and was told “they should be here soon”. I preemptively ordered another drink (it never did come). One of our drinks was a martini-it was served in a highball glass! The food came fairly quickly. The fried cauliflower was inedible.
   

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6. M

   Madeline

   VIP

   Charlotte

   38 reviews

   5.0

   38 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   How did we miss this restaurant all these 8 years? Easy, the signage (outside the Omni) is terrible! But now that we know about this great place, it’s on our list for sure. Warm brussel sprouts Caesar was a welcome and super tasty departure from my typical starter salad (and enough for two), but the dressing was too salty for my taste. I’ll try another next time. And there will be a next time! My husband declared the burrata the best he’s tasted in the world (and he’s traveled it for sure) Bang bang grouper and tuna tacos were also tops. Our server was great, fun and attentive. Our loss that this was our first meal here. Please add signs.
   

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7. S

   Sue

   VIP

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always love the food. Cederick was a great server and took good care of us.
   

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8. S

   Shalini

   New York City

   1 review

   1.0

   1 review

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Disappointing Experience During Birthday Celebration I recently visited your restaurant for my son's birthday, and unfortunately, our experience did not meet the expectations I had for this special occasion. We made a reservation for 12 people, but our table was set for only 10, and two guests were seated at a separate booth. This left us feeling quite inconvenienced from the start. Additionally, on two separate occasions, our drinks were forgotten by the waitress, and our appetizer order of 3 calamari only resulted in 2 being served. Both the Asian steak and Mediterranean chicken were overcooked, and the rice was served cold. However, the shrimp tacos were the only highlight of the meal. The service overall was very poor, with no one checking on us throughout the meal. When it came time to serve the birthday cake (which we had brought), it was simply placed on the table without candles, and no dessert orders were taken for the other guests. I was also told by the hostess that a free dessert was included, but the waitress claimed this was not the case, which left me confused. I felt deeply disappointed and embarrassed, especially since I had family visiting from out of town. I had hoped to create a memorable experience, but instead, the lack of attention and quality left a negative impression. I hope you take this feedback into consideration for future improvements.
   

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9. S

   Steven

   Greensboro

   14 reviews

   5.0

   14 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Waiter was very friendly and offered good suggestions. Appetizers are expensive, but very good and the dishes are large. Excellent Espresso martini.
   

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10. J

    Janie

    Charlotte

    2 reviews

    3.0

    2 reviews

    Dined on November 16, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    The ambience was the best thing. We have wanted to try Essex for quite some time. While pleased with the view (we moved to outside patio after sitting inside next to a very load table of 6) our waiter seemed distracted and not customer friendly. He seemed to be in a rush to take our order (it was not busy) and only took my food order, trying to rush off before taking my husbands. Ravioli entree was more suited as a small appetizer. Filet was well-done when it was ordered as medium. Not certain if we will try again. It was just ok.
    

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